Forum Replies Created

Viewing 30 posts - 21,361 through 21,390 (of 30,391 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 26, 2019 at 15:39

    Hello,

    Fixed.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 26, 2019 at 15:29

    Hello,

    We are working on your site to help you. Don’t disable Polylang plugin.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 26, 2019 at 12:11

    Hello,

    I don’t understand you. I asked you about FTP access because you reported about the problem with the filter. You told me that you solved the problem and asked another question. I have replied to you but now you sent me FTP access. What’s going on? Should we check the filter issue or what?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 26, 2019 at 12:09

    Hello,

    We did not test our theme with this plugin, so don’t have any information about the compatibility problem. Contact plugin author to fix compatibility.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 26, 2019 at 12:05

    Hello,

    Why do you use out of date XStore Core plugin http://prntscr.com/o6vuuf
    Remove plugin and install the correct version (1.2.3 http://prntscr.com/o6vxc6 ) from Appearance > Install plugins.
    Let me know if you still have problem after that. If yes, then provide Dashboard and FTP access to your site.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 26, 2019 at 11:56

    Hello,

    Do you plan to use our custom contact form + reCaptcha or Contact form 7 + Really simple captcha?

    If you plan to use our form then provide temporary Dashboard and FTP access to your site to help you with this theme bug.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 26, 2019 at 11:54

    Hello,

    Check the documentation https://www.8theme.com/demo/docs/royal/#9_footer

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 26, 2019 at 11:52

    Hello,

    Of course, I would recommend you to explain to your client that Really simple captcha that was used before is out of date element, even contact form 7 plugin replaced default captchat by google reCaptcha https://contactform7.com/2015/09/17/contact-form-7-43/ . But if there is no way to avoid using of this captcha then install Contact Form 7 plugin to create contact form instead of the Royal contact form. Really simple captcha plugin to implement captcha and use default WooCommerce registration http://prntscr.com/o6vog2 instead of Royal custom registration.
    Because unfortunately, there is no way to get back Really simple captcha for the built-in contact form and registration.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 26, 2019 at 10:55

    Hello,

    Problem is caused by Mula plugin. If plugin is disabled everything is ok.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 26, 2019 at 10:29

    Hello,

    1) Our theme does not have special options for the registration. We use default WooCommerce registration that does not have a manual approval. Follow the WooCommerce docs to add the notification for the admin https://docs.woocommerce.com/document/notify-admin-new-account-created/

    2) All the available options for the registration fields you can find in WooCommerce > Settings > Accounts & Privacy > http://prntscr.com/o6ubco If you need any custom fields use the additional plugin for WooCommerce that allows you to implement this and add the registration for shortcode to My account page http://prntscr.com/o6ufae

    3) Where did you enable reCaptcha? WooCommerce does not have this option by default.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 26, 2019 at 09:49

    Hello,

    Do you need this captcha for the contact form or registration?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 26, 2019 at 08:59

    Hello,

    Great. We are glad to hear that the problem is solved.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 25, 2019 at 17:17

    Hello,

    1) Disable and remove Post Types plugin. Then go to Appearance > Install plugins > install the updated version of the Classico core plugin.
    2) Make sure that you installed the Redux framework plugin (required after latest theme update).

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 25, 2019 at 17:15

    Hello,

    What element did you use to add that text: default text element or Custom heading?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 25, 2019 at 17:13

    Hello,

    Go to Pages > edit your home page and check the 8theme Options > Header Transparent > make sure that option is not enabled http://prntscr.com/o6ixbc

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 25, 2019 at 17:11

    Hello,

    Go to Theme Options > Header > Header Layout > Mini cart banner content > clear the area.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 25, 2019 at 17:11

    You are welcome.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 25, 2019 at 17:10

    Hello,

    Provide me temporary Dashboard access to your site. I’ll check the footer content settings. I see the additional padding and margin.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 25, 2019 at 17:08

    Hello,

    Great. I’m glad that you sorted out.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 25, 2019 at 17:07

    Hello,

    In this case either disable the fixed menu in global option or hide for the home page only.
    Also, I would recommend you to decrease the height of the fullscreen slider taking into account height of the header http://prntscr.com/o6iuj7

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 25, 2019 at 16:27

    Hello,

    You are welcome.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 25, 2019 at 14:34

    Hello,

    Product page is the page that you chose in WooCommerce > Settings > Products > Shop page http://prntscr.com/o6gbqd
    And I don’t see the problem with this. Do you want to make the other page as the main shop page? Could you explain in other words or provide screenshots for better understanding because I’m not sure that understand the latest request you left.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 25, 2019 at 14:27

    Hello,

    You are welcome!

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 25, 2019 at 14:26

    Hello,

    You are welcome!

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 25, 2019 at 11:39

    Hello,

    You are welcome!
    Theme Options > Header > Header Layout > remove Mini cart banner content.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 25, 2019 at 11:37

    Hello,

    Try to exclude legenda/css/responsive.css and legenda/css/large-resolution.css files.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 25, 2019 at 11:33

    Hello,

    Did you miss my previous message? Provide correct FTP access to proceed with solving of the sorting issue.

    Read the docs to find out how to translate theme https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 25, 2019 at 11:30

    Hello,

    To enable registration:
    1) go to WooCommerce > Settings > and allow registration on the My account page http://prntscr.com/o6d8lq
    2) Make sure that My account page is created (WooCommerce > Status > http://prntscr.com/o6d9gf ) Import pages if they are not created (WC > Status > Tools > import pages)
    3) Go to Theme Options > Header > Header Layout > Sign In link position > choose the Header position of the My account link http://prntscr.com/o6dali

    Follow the documentation and watch the video tutorials on how to create Mega menu https://www.8theme.com/documentation/xstore/menu-set-up/mega-menu/

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 25, 2019 at 11:23

    Hello,

    Mango HTML does not have a separate ie9.css file http://prntscr.com/o6d78e

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 25, 2019 at 11:20

    Hello,

    Instead of the [share] shortcode in Theme Options > Header Settings > Header custom HTML (for 6, 7, 13, 14, 18 headers) and edit Footer Static block http://prntscr.com/o6d529 and use the simple code with links to your social accounts

    <ul class="menu-social-icons ">	    
        <li class="firstItem">
            <a href="#" target="_blank">
                <i class="ico-twitter"></i>            
            </a>
        </li>
        <li>
            <a href="#" target="_blank">
                <i class="ico-facebook"></i>            
            </a>
        </li>
    
        <li>
            <a href="#" target="_blank">
                <i class="ico-pinterest"></i>            
            </a>
        </li>
        <li>
            <a href="#" target="_blank">
                <i class="ico-google-plus"></i>            
            </a>
        </li>
        <li class="lastItem">
            <a href="#" target="_blank">
                <i class="ico-envelope"></i>            
            </a>
        </li>
    </ul>

    Regards

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    Viewing 21,390 results - 21,361 through 21,390 (of 30,391 total)
Viewing 30 posts - 21,361 through 21,390 (of 30,391 total)
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