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Topic: URGENT – updated and now home page is gone

David Henry

Participant

June 26, 2019 11:33 am

I’ve updated, the home page now looks like this: https://prnt.sc/o6vfh2

how can I fix this quickly so I don’t have to revert to backups?
Site URL: hidden
Theme version: Version: 5.3.2
WooCommerce version: latest

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David Henry

Participant

June 26, 2019 11:39 am

Here’s the error log…

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David Henry

Participant

June 26, 2019 12:00 pm

Updating the plugins from your download section has fixed the slider but the grid is still not working:

See: https://prnt.sc/o6vuem

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Olga Barlow

Support staff

June 26, 2019 12:05 pm

Hello,

Why do you use out of date XStore Core plugin http://prntscr.com/o6vuuf
Remove plugin and install the correct version (1.2.3 http://prntscr.com/o6vxc6 ) from Appearance > Install plugins.
Let me know if you still have problem after that. If yes, then provide Dashboard and FTP access to your site.

Regards

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David Henry

Participant

June 26, 2019 12:38 pm

This is really strange, I downloaded that plugin from your site and it fixed the slider. When I look now it seems I downloaded et-core-plugin-23.zip instead. No idea what that means. Anyway, thanks for working it out for me.

There’s another issue still but it looks seperate so I’ve opened a new ticket here:
https://www.8theme.com/topic/following-update-i-get-this-error-on-the-home-page-only/

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David Henry

Participant

June 26, 2019 12:39 pm

I’ve checked, you have two downloads for XStore Core, I picked the first one.

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Rose Tyler

Support staff

June 26, 2019 12:45 pm

Hello,

I am glad that you sorted out.

Regards

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mackann

Participant

June 26, 2019 12:59 pm

Hi! Please help me to! http://www.bioboards.se have same problem and i have newest addon. Urgent please

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Rose Tyler

Support staff

June 26, 2019 1:05 pm

Hello @mackann,

Have you cleared cache after the update?
Create a new topic https://www.8theme.com/forums/xstore-wordpress-support-forum/ and provide FTP access.

Regards

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mackann

Participant

June 26, 2019 1:16 pm

Ok created new: https://www.8theme.com/topic/problem-after-updating/

Please help!

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Rose Tyler

Support staff

June 26, 2019 1:23 pm

Hello, @mackann

Thanks.

Regards

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