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Topic: Purchase Code for Automatic Updates

Tam

Participant

June 27, 2019 5:00 pm

Automatic Update section of website saying purchase code is invalid. Any idea why?
Theme version: 5.2

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support staff only.

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Olga Barlow

Support staff

June 28, 2019 12:12 pm

Hello,

What are you trying to activate using theme purchase code? Are you sure that this is theme activation or maybe you are trying to activate bundled plugin like Subscriptio, WPBakery, Revolution? There is no need to activate bundled plugins to use it with our theme https://help.market.envato.com/hc/en-us/articles/213762463-Bundled-Plugins

Regards

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Tam

Participant

July 8, 2019 2:08 am

I’m trying to set up the automatic updates for the theme itself NOT plug-ins. I took a picture of my screen so you can see it. Where can I attach it?

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Olga Barlow

Support staff

July 8, 2019 9:39 am

Hello,

You can use Lightshot screenshot extension https://app.prntscr.com/ and share the link to your images here.

Regard

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Ahmed

Participant

September 8, 2022 1:15 pm

i am facing the same issue

screenshot link attached

https://drive.google.com/file/d/1UP5Jh9CjpFy7S3xxcOdNMRgnE8KATQtK/view?usp=sharing

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Rose Tyler

Support staff

September 9, 2022 7:29 am

Hello @Ahmed,

You do not need to activate bundled plugins using a key, and you can’t do it using the purchase code from the theme. As mentioned in our docs, we do not provide activation keys for plugins – https://xstore.helpscoutdocs.com/article/38-activation-and-purchase-codes . Bundled plugins do not come with personal licenses independent of the theme you purchased, read here – https://help.market.envato.com/hc/en-us/articles/213762463-Bundled-Plugins

Regards

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