Ok. I have passed your request to theme developers and I think we’ll include this in next theme update.
Regards
Olga Barlow
Participant
July 4, 2019 at 09:22
Hello,
If you check the queries list you’ll find that almost all the queries are related to WooCommerce and other plugins. Few queries related to our theme can’t be reduced because it’s needed to show products.
Regards
Olga Barlow
Participant
July 4, 2019 at 09:02
Hello,
1) We made some improvements of theme code. Fix will be included in next theme update.
2) The notice comes from Social Login plugin. Contact plugin author to solve the problem.
Regards
Olga Barlow
Participant
July 3, 2019 at 17:25
Hello,
Then keep this option disabled https://prnt.sc/oa4mg2
If the search by SKU is enabled you get the every separate product variation on the grid because it has different SKU and SKU includes the keyword.
Check the search now.
Regards
Olga Barlow
Participant
July 3, 2019 at 16:22
Hello,
FTP pass is not correct
Response: 331 User 8theme@raffaeleiannello.com OK. Password required
Command: PASS **************
Response: 530 Login authentication failed
2) Edit /css/style.css file, find and remove .cart-box.popup{display: none!important;}
Regards
Olga Barlow
Participant
July 3, 2019 at 11:19
Hello,
Problem was caused by xstore-child/framework/theme-functions.php file. We have renamed the folder and there is no error anymore. Don’t copy the whole theme-functions.php file from parent theme to child theme. Copy just function that you want to overwrite and place the function to xstore-child/ functions.php
Regards
Olga Barlow
Participant
July 3, 2019 at 09:44
Hello,
Fixed. Check, please.
Regards
Olga Barlow
Participant
July 2, 2019 at 09:26
Hello,
Thank you. We have passed the issue to our developers. I’ll inform you once they fix the issue. Don’t change the credentials before this.
Provide screenshots of the problems without your code or if that possible link to page where we’ll be able to check the issue. We need to take a look the problem and make sure that the solution is correct before adding any code to our theme.
Regards
Olga Barlow
Participant
July 2, 2019 at 09:02
Hello,
Go to WP Dashboard > Updates > press Check Again button http://prntscr.com/o9etkt
If it does not help, provide temporary Dashboard and FTP access to your site.
Regards
Olga Barlow
Participant
July 2, 2019 at 09:00
Hello,
Do you use child theme? Did you do any changes in template files? Could you provide temporary Dashboard and FTP access to your site to check problem in more details and help you?
Regards
Olga Barlow
Participant
July 2, 2019 at 08:57
Hello,
Try to add that code to child theme style.css
.mobile-menu-wrapper .menu > li > a {
color: #fff !important;
}
Clear the plugin cache after that and check.
Also, could you, please, inspect the element using Chrome inspector tool and check if you have the following styles for the mobile menu links http://prntscr.com/o9eq6e Would be great if you could provide a screenshot or video with styles that you have for that element while inspecting the menu.
Regards
Olga Barlow
Participant
July 1, 2019 at 18:05
Hello,
The one difference that I see at this page https://www.nobilebomboniere.it/ is header overlap option. Go to Pages > Edit the front page > scroll down to 8theme Options > Header overlap > disable option > Update page.
Regards
Olga Barlow
Participant
July 1, 2019 at 16:18
Hello,
Problem was caused by Autoptimize plugin. Probably one of the third-party plugins that you use does not support either CSS or JS minification. Try another caching plugin or disable third-party plugins one by one to find out which one ( or a few maybe) does not support Autoptimize plugin and exclude that plugin from caching and minification.
Regards
Olga Barlow
Participant
July 1, 2019 at 16:09
Hello,
Go to Theme Options > Product Page layout > Show product categories > Off.
Regards
Olga Barlow
Participant
July 1, 2019 at 16:07
Hello,
Problem is caused by js error http://prntscr.com/o93ny8 or the Melhor Envio v2 plugin. Contact plugin author and ask to fix the js error.
Regards
Olga Barlow
Participant
July 1, 2019 at 16:02
Hello,
Try this one
function total_portofolio() {
$total = wp_count_posts('etheme_portfolio')->publish;
return $total;
}
add_shortcode('allmedia','total_portofolio');
Regards
Olga Barlow
Participant
July 1, 2019 at 15:19
Hello,
Sorry, but we found that FTP access is to a different site than Dashboard access. We can see the different list of themes http://prntscr.com/o92upt
Could you, please, provide FTP access to the same site that you provided Dashboard access?
Regards
Olga Barlow
Participant
July 1, 2019 at 12:52
Hello,
Provide temporary Dashboard and FTP access to your site to check the problem in more details, please.
Regards
Olga Barlow
Participant
July 1, 2019 at 12:45
Hello,
Sorry but there is no add to cart button there, only message http://prntscr.com/o9078f
Add the following code to custom CSS to show it
Do you have the problem with the menu for all the pages or maybe just for 1 specific page? Provide link to that page.
Regards
Olga Barlow
Participant
July 1, 2019 at 11:40
Hello,
Do you use this template in combination with some CMS?
Regards
Olga Barlow
Participant
July 1, 2019 at 10:59
Hello,
No, unfortunately, there is no such option by default. Image size depends on WooCommerce settings (Appearance > Customize > WooCommerce > Product Images) and you can apply image size only for all the products on grid/list.
I would suggest you to edit product images and make them the right size before uploading them to WP media for the products. Then you can just disable crop option for the product grid and show images with proportions you uploaded.
