Website loading is very slow especially on mobile

This topic has 5 replies, 2 voices, and was last updated 5 years ago ago by Olga Barlow

  • Avatar: Mahmoud
    Mahmoud
    Participant
    July 21, 2019 at 23:59

    I have a problem with my template especially on mobile the home page loading is very slow and sometimes the home page reload automatically on my iPhone safari browser
    I really need your support

    Please, contact administrator
    for this information.
    4 Answers
    Avatar: Mahmoud
    Mahmoud
    Participant
    July 22, 2019 at 15:04

    appreciate your support dears

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    July 22, 2019 at 18:22

    Hello,

    Unfortunately, our standard support does not include site optimization services. So, follow the tips described here https://xstore.helpscoutdocs.com/article/100-how-to-speed-up-my-website
    If you need help with site optimization you can submit the request to the WPKraken team.

    Regards

    Avatar: Mahmoud
    Mahmoud
    Participant
    July 22, 2019 at 22:10

    Hello dear ,
    i don’t ask for optimization i have a problem with the website on mobile there is a problem in the hompage scroll from mobile the page is hanging . please take 20 second and open my website from your mobile and scroll up and down and you will face this issue
    also i have an error” undefined index tool_tip xstore net-core-plugin scroll-text-item.php line 37″ in the homepage scrolling tool tip bar

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    July 23, 2019 at 18:21

    Hello,

    I don’t see any problems with the mobile version https://gyazo.com/1861bbd0372214066881296f24ee9633
    To fix undefined index tool_tip either add tooltip text in the scroll text element settings or disable the tooltip.

    Regards

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