That bubble with the hover information was created for the demo only to show the price and description about the number of the demos. It’s not included in our theme and was created by additional customization. If you need something like modal box you can create it using Massive Addons bundled plugin, check the examples https://massive.mpcthemes.net/modal-box/
Regards
Olga Barlow
Participant
August 12, 2019 at 12:44
Hello,
Sorry but the error that you have are the 404 error to load styles, scripts. Contact your hosting provider to fix this issue. We are theme support and can help you with issues related to our theme but errors you have are not theme errors.
Regards
Olga Barlow
Participant
August 12, 2019 at 12:39
Hello,
Would be grateful if you could use English because we don’t speak French and need to use the translator every time.
We use email only for the presale question. If you need any technical help feel free to ask them here on the forum and use the Private Content area to hide information from other users http://prntscr.com/orl3qr
Unfortunately, there is no option to enable Ajax for the view mode on the shop grid.
Regards
Olga Barlow
Participant
August 12, 2019 at 12:31
Hello,
Go to Theme Options > General / Layout > Site width > set it to 1400px.
Regards
Olga Barlow
Participant
August 12, 2019 at 12:29
Hello,
1) Edit the Marker element and choose the coordinates instead of the location for your map http://prntscr.com/orkvye Also, don’t forget that Google Map shows the message “For development purposes only” because Google Maps is no longer free For more information, see: https://cloud.google.com/maps-platform/pricing/
2) You did not install and activated the Contact Form 7 plugin that’s why you don’t have the contact form. Go to Appearance > Install Plugins > Install and activate the Contact Form 7 plugin. Try to re-import the page again to import the form or provide Dashboard access and we’ll help you with this.
Regards
Regards
Olga Barlow
Participant
August 12, 2019 at 11:30
Hello,
Use the row with 3 columns and 3 Best offers elements http://prntscr.com/ork3x5
Use Display type – Advanced.
Sale product that you want to show there should have the sale price and sale price date http://prntscr.com/ork574
Regards
Olga Barlow
Participant
August 12, 2019 at 11:27
Hello,
Yes, I’m talking about WP user with admin permission to allow us to check the WP and theme settings and find out why you still have the image in the breadcrumbs area if you tell me that you don’t use it for the page. You can create a temporary user and remove it once we fix the problem. Use Private content area to provide private information (username, password).
Regards
Olga Barlow
Participant
August 12, 2019 at 10:08
Hello,
There is no such option in WooCommerce plugin or our theme by default. You may look for a third-party plugin that allows you to implement this or order additional customization.
Regards
Olga Barlow
Participant
August 12, 2019 at 10:06
Hello,
Sorry, but why do you contact theme support if out of date files come from plugin woo-variation-gallery (check the path to files)? Contact plugin support to fix it. Theme support is able to help only with issues related strictly to theme, not to third-party plugins.
Still the same, if we ping your site we get 100.0% packet loss.
To activate theme your server should send the request to our server, our server checks the request and send the response. So, make sure that your hosting:
1. Allows http/https outgoing connects
2. 136.243.62.35 availability from your source IP address.
Regards
Olga Barlow
Participant
August 9, 2019 at 16:34
Hello,
1) It’s hardcoded in files and you can change it either editing the files or using translation. The translation is the better and easiest way.
1) Simple products have the option “Ajax add to cart” that you can ON/OFF in Theme Options > Single product. Variable products do not have such option, that’s why the page is reloaded after adding to cart and displays info message. If you disable “Ajax add to cart” option for the simple products you will get the same message after adding to cart.
2) It’s because of the lazy loading for the Products element. Try to increase the server max execution time to 60, probably the exiting limit is not enough to get and display the element content.
Or edit page, edit the 8theme – Products element and disable Lazy Loading for the element.
Regards
Olga Barlow
Participant
August 9, 2019 at 16:08
Hello,
2) Fixed. Fix will be also included in the next theme update.
3), 4) Our theme includes the brand taxonomy with the same slug http://prntscr.com/oql80a And you also created a brand attribute with the brand slug, it caused the issue. We have changed the brand slug to brands and filter works fine now.
Regards
Olga Barlow
Participant
August 9, 2019 at 11:21
Hello,
Do you use cache plugin or CDN? Have you cleared the plugin/CDN cache?
Regards
Olga Barlow
Participant
August 9, 2019 at 11:15
Hello,
We were able to update theme without FTP. If the product has the SKU http://prntscr.com/oqgmf7 I don’t see problems with it on the frontend http://prntscr.com/oqgnc5
Could you provide us with the link and Dashboard access to another site where the issue still persists?
Regards
Olga Barlow
Participant
August 9, 2019 at 10:42
Hello,
FTP also does not work. Sorry missed to check it the first time.
Response: 331 User rose-support_rose-support OK. Password required
Command: PASS ************
Response: 530 Login authentication failed
Error: Critical error: Could not connect to server
Copy xstore/woocommerce/content-product.php and xstore/woocommerce/content-product-slider.php to your child theme and edit according to your needs. If you need help with this you can submit customization request here. Unfortunately, additional customization is outside the scope of our support, theme support team can help you only with existing options.
2) WordPress does not have the option to rate posts. You may try to look for additional plugins or submit customization request and hire a developer to implement this.
1) Is the Lazy load option disabled for that slider http://prntscr.com/op00k9 ?
2) Revo0lution slider explains to you what’s happened in that message, so just follow the instructions https://prnt.sc/oqelox and enable the necessary option in the slider settings.
Regards
Olga Barlow
Participant
August 9, 2019 at 09:50
Hello,
There is no such design/layout for the shop grid in our theme. It’s possible to implement only by additional customization.
Regards
Olga Barlow
Participant
August 9, 2019 at 09:48
Hello,
Status: Logged in
Status: Retrieving directory listing…
Error: Failed to retrieve directory listing http://prntscr.com/oqfb46
Do you have any limits for the connections from other countries?
We need FTP or SFTP because we will need to check and probably edit a number of files and it’s not handy using Plesk
Regards
Olga Barlow
Participant
August 9, 2019 at 09:25
Hello,
1) If their support answered you that they don’t have that message in WooCommerce plugin files it only means that they don’t know their product and even don’t want to make a search before the answer to the customer. I have clearly explained to you what files of WooCommerce plugin include that text. Did you provide them this screenshot https://prnt.sc/oozg6y ? Did you check the screenshot by yourself to send proofs to support member?
You may download the WooCommerce plugin archive from the official site, extract it and open files mentioned on the screenshot and search for the text that you are talking about.
Also, you may enable any default theme and check the checkout page and you’ll get the same message.
Provide us with link to your topic to WooCommerce support.
2) Besides whilst and while are synonymous. http://prntscr.com/oqeu53 but if you want to change it you can use woocommerce translation files.
