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Shopping cart message misspelled - by donhetter

This topic has 16 replies, 3 voices, and was last updated 4 years, 8 months ago ago by Olga Barlow

donhetter

Participant

August 6, 2019 at 02:45

At screenshot http://prntscr.com/oou4hj at the url
https://officialhcgdietstore.com/cart/ why is the message “Checkout is not available whilst your cart is empty” misspelled? How can we correct this so it says ” “Checkout is not available while your cart is empty”

#218535 Copied Theme version: XStore | Responsive Multi-Purpose WooCommerce WordPress Theme WooCommerce version: Version 3.6.5

15 Answers

Olga Barlow

Support staff

August 6, 2019 at 10:52

Hello,

There is no such sentence in our theme, so we can’t fix it. It’s WooCommerce info message and text in WooCommerce plugin files http://prntscr.com/oozg6y So, contact plugin support or use translation files to change the text.

Regards

#218564 Copied

donhetter

Participant

August 6, 2019 at 14:01

Where is translation files as shown by the screenshot you provided? Contacting woocommerce to fix anything is virtually useless.

#218578 Copied

Olga Barlow

Support staff

August 6, 2019 at 15:00

Hello,

https://xstore.helpscoutdocs.com/article/30-base-theme-translation
If you use Loco Translate then go to Loco Translate > Plugins > WooCommerce.
WooCommerce has the support forum and you can report about problems https://wordpress.org/support/plugin/woocommerce/ or https://github.com/woocommerce/woocommerce

Regards

#218591 Copied

donhetter

Participant

August 8, 2019 at 23:02

Again we contacted woocommerce support a few days ago and finally got a response.

They said that the message that we posted earlier is not WooCommerce info but is a message create by the theme developer or a developer of your website and it’s being used
under the theme, xstore and because of this they will not edit this text.

#218747 Copied

Olga Barlow

Support staff

August 9, 2019 at 09:25

Hello,

1) If their support answered you that they don’t have that message in WooCommerce plugin files it only means that they don’t know their product and even don’t want to make a search before the answer to the customer. I have clearly explained to you what files of WooCommerce plugin include that text. Did you provide them this screenshot https://prnt.sc/oozg6y ? Did you check the screenshot by yourself to send proofs to support member?
You may download the WooCommerce plugin archive from the official site, extract it and open files mentioned on the screenshot and search for the text that you are talking about.
Also, you may enable any default theme and check the checkout page and you’ll get the same message.
Provide us with link to your topic to WooCommerce support.

2) Besides whilst and while are synonymous. http://prntscr.com/oqeu53 but if you want to change it you can use woocommerce translation files.

Regards

#218776 Copied

donhetter

Participant

August 9, 2019 at 23:44

1) Yes we sent a screenshot of your answer to us and the screenshot of https://prnt.sc/oozg6y We again reached out to support two more times and they gave us the same answer they given us last time. That his 404 page is built in from the template xstore which was built by the developer and is out of there hands.

We forward your last message to them and they said 8theme is mistaken and it would appear that your theme developer (8theme) is trying to unjustly pass the blame on to woocommerce.

2) What is the directions to changed it in woocommerce translation files?

#218846 Copied

donhetter

Participant

August 9, 2019 at 23:57

We downloaded Loco Translate but thats as far as we got, we searched for the 404 page and got the follow results,

404 page
404 page content
Use it to change the content of the 404 page. Use HTML. Do not include JS.

Of course we never used this plug in nor edit are translation files before so we do not know how to do this. http://prntscr.com/oqqr5m

#218847 Copied

donhetter

Participant

August 10, 2019 at 00:14

Should be noted that we are talking about the Shopping cart message misspelled and not the 404 page. We got two different topic trends mixed up.

#218849 Copied

Rose Tyler

Support staff

August 10, 2019 at 09:24

Hello,

Could you provide us with screenshots of your conversation with the WooCommerce?

1) This screenshot https://prnt.sc/oozg6y doesn’t relate to the 404 page. Please read replies in this topic – https://www.8theme.com/topic/404-page-questions/

2) Go to Loco translate > Plugins > WooCommerce > https://prnt.sc/oquo8l

Regards

#218866 Copied

donhetter

Participant

August 10, 2019 at 18:59

1 I deleted all the message as soon as I got them because they was no help to me anyways. They offered no help to us and the only noted thing from woocommerce replies was they placed all the blame onto 8themes.

If I had known you wanted to see them earlier I would have saved them.

2 We already download the loco plugin

Do you mean this location http://prntscr.com/oqyihd and http://prntscr.com/oqyj1f

#218892 Copied

Rose Tyler

Support staff

August 11, 2019 at 08:45

Hello,

2) Try to translate and check the result. I this doesn’t help, provide us with URL and temporary wp-admin access to your site, I will take a closer look.

Regards

#218896 Copied

donhetter

Participant

August 12, 2019 at 21:57

Yea I still have no idea what we are doing wrong here.. Here is the temp logins

Please contact administrator
for this information.

#218971 Copied

Olga Barlow

Support staff

August 13, 2019 at 13:15

Hello,

You asked us about the following sentence “Checkout is not available whilst your cart is empty. ” and this is WooCommerce plugin text and we don’t see any problem with the translation/changing of this text using translation files https://prnt.sc/os2qzt Check the frontend. If you remove the translation you’ll get the previous text.
If you ask about the 404 page content – this is our theme content.
Also, we would be grateful if you won’t mix the questions. Don’t create a situation when we or WooCommerce blames each other if you ask different questions. It’s our reputation we don’t want to make WooCommerce support think that we just want to avoid responsibility!

Regards

#219006 Copied

donhetter

Participant

August 13, 2019 at 16:57

Don’t create a situation when we or WooCommerce blames each other if you ask different questions? Excuse me but that isn’t the case, so don’t blame me for this shit! I asked several questions before about the 404 page and the misspelled shopping cart page you told me to contact Woocommerce support.

I contacted Woocommerce support and in turn they blamed 8themes as it relates to editing the 404 page and the misspelled shopping cart page. They claimed these pages are built into the xtheme and its a issue with 8themes. I didn’t say this shit, that’s what they just told me!
I relayed this message to you and in response you blame Woocommerce, by saying they don’t even know their own products and that they couldn’t bother do any research before answering our question.

Olga, it takes a lot of goddamn nerve to accuse me of being responsible for creating a situation were 8thems and Woocommerce blame each other! I am not responsible for the comments you made about Woocommerce nor am I responsible for the comments they made about you.

#219021 Copied

Olga Barlow

Support staff

August 13, 2019 at 17:35

Hello,

You asked us only about the info message in this topic. And only this info message is related to WooCommerce part. This your answer and quote of the WooCommerce support http://prntscr.com/os6xdx clearly explains that you asked them about 404 page. That’s why they redirected you to our support.

I don’t understand why did you ask them about 404 page if you got the answer to this question from the very beginning here https://www.8theme.com/topic/404-page-questions/

Anyway, I just ask you to be more attentive while creating topics and getting the answers to avoid misunderstanding in the future.

Regards

#219026 Copied
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