Our Royal theme version is 5.0.1 and WooCommerce is 3.6.5.
I noticed that for variable products, the sku is showing as n/a, and does not change when the image is clicked.
This is also happening with another site with an older version of the Royal theme and WooCommerce.Site URL: hidden Theme version: 5.0.1 WooCommerce version: 3.6.5
Please provide us with the URL of the mentioned product + temporary wp-admin and FTP access.
It’s all of the variable products on aidacorp.com and buyaida.com that are affected.
Sorry about that I just created another login.
FTP also does not work. Sorry missed to check it the first time.
Response: 331 User rose-support_rose-support OK. Password required
Command: PASS ************
Response: 530 Login authentication failed
Error: Critical error: Could not connect to server
The skus are still not appearing on variable products. Is there something I can do to get them to display properly?
When I click on the image it does not display the sku number. Before it would change to display each sku based on each product image.
I am sorry but the problem has not been resolved. The sku is not displaying at all on variable products.
If there is code I can add that will fix this, I would appreciate it.
Please provide us with URL of the product with the problem.
The site is still aidacorp.com that is experiencing the problem.
The skus are not displaying for variable products.
Our technician, who works on your problem, will back to work on Monday (due to weekends).
Sorry for the delay. Please wait.
Thank you, I have added the info so that they can fix this issue.
It’s not related to our theme. If you did not add the price for the variation you don’t get them on the frontend, this is how WooCommerce plugin works, you can switch to any other theme and check. Once you add the price for the variation, you’ll get the drop-down options on the frontend and SKU for every variation http://prntscr.com/os0o4i
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