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Issues with filter - by 4dnan - on WordPress WooCommerce support

This topic has 16 replies, 3 voices, and was last updated 4 years, 8 months ago ago by Olga Barlow

4dnan

Participant

August 4, 2019 at 16:49

Hello, I have several problems with the filter feature bundled with the theme.

1) First, only 1 brand is displayed while each of the 4 products has a different brand.

2) Second, each time I press the filter, the page scrolls to top (see video below).

3) Third, the filter returns no products despite there being 1 product with the designated brand.

4) Fourth, I am unable to deselect the brand once selected, to cancel the filter. But in other filters, it’s working!

5) Fifth, sometimes the whole widget area moves to the right: https://www.loom.com/share/bbb982f3ee0046cba924dc5f84d6c2de

Any help is appreciated, thank you!

#218465 Copied Theme version: 5.3.1

15 Answers

Rose Tyler

Support staff

August 4, 2019 at 16:56

Hello,

Thanks for contacting us.
I would recommend you update XStore theme and Core plugin to latest versions – https://xstore.helpscoutdocs.com/article/63-theme-update
https://xstore.helpscoutdocs.com/article/37-plugins-update
Then provide URL and temporary wp-admin access http://prntscr.com/oo74m3 so we can take a closer look at your site.

Regards

#218466 Copied

4dnan

Participant

August 4, 2019 at 18:41

Hello Rose, I’m done updating. The problems still persist unfortunately. Check the private content area.

Thank you.

Please contact administrator
for this information.

#218467 Copied

Olga Barlow

Support staff

August 5, 2019 at 13:17

Hello,

Looks some fatal error appeared on your site. Provide FTP access to your site to enabled WP debug and check what’s happened.

Regards

#218491 Copied

4dnan

Participant

August 5, 2019 at 18:06

Hello Rose, I’ve checked the issue myself. It was a mistake in functions.php. I solved it. Can you check it again? Good luck!

I enabled debugging but can’t provide you with FTP access for the time being.

#218523 Copied

Olga Barlow

Support staff

August 6, 2019 at 17:52

Hello,

1) The same issue persists even with the default Storefront theme https://prnt.sc/op5nue So, it’s not XStore theme problem. Contact WooCommerce plugin support we won’t be able to fix the issue if it’s not caused by our theme.
2), 3), 4) We need FTP to check the files, found the code that causes the problem and to fix it because we can’t reproduce this issue on our test installs. You can create a temporary account with access to wp-content folder only.
5) Keep sticky sidebar option disabled http://prntscr.com/op60zw if your shop page/product categories content height is smaller than the sidebar height.

Regards

#218599 Copied

4dnan

Participant

August 7, 2019 at 16:22

Hello, here’s the FTP access. Thank you.

Please contact administrator
for this information.

#218688 Copied

Olga Barlow

Support staff

August 8, 2019 at 08:29

Hello,

We have followed your instructions but get the error
Response: 425 Unable to build data connection: Connection refused
Could you, please, fix it to allow us to connect to your FTP?

Regards

#218715 Copied

4dnan

Participant

August 9, 2019 at 05:47

Hi, it’s working just fine on Filezilla. I will provide you with a backup means of connection but I suggest you try again via FTP.

Please contact administrator
for this information.

#218749 Copied

Olga Barlow

Support staff

August 9, 2019 at 09:48

Hello,

Status: Logged in
Status: Retrieving directory listing…
Error: Failed to retrieve directory listing
http://prntscr.com/oqfb46

Do you have any limits for the connections from other countries?
We need FTP or SFTP because we will need to check and probably edit a number of files and it’s not handy using Plesk

Regards

#218783 Copied

4dnan

Participant

August 9, 2019 at 12:28

Try this.

Please contact administrator
for this information.

#218810 Copied

Olga Barlow

Support staff

August 9, 2019 at 16:08

Hello,

2) Fixed. Fix will be also included in the next theme update.
3), 4) Our theme includes the brand taxonomy with the same slug http://prntscr.com/oql80a And you also created a brand attribute with the brand slug, it caused the issue. We have changed the brand slug to brands and filter works fine now.

Regards

#218830 Copied

4dnan

Participant

August 9, 2019 at 16:45

Hello, thank you!! I have only 1 problem however. I usually transfer all the files of my sites to my local computer and then push them to the server. Can you tell me exactly which files you changed so that I copy them to my local copy?

Appreciated.

#218835 Copied

4dnan

Participant

August 10, 2019 at 08:38

Also, when I deselect the brand in the brand filter it returns that there are no products.

#218862 Copied

Rose Tyler

Support staff

August 10, 2019 at 13:21

Hello,

Our technician, who works on your problems, will back to work on Monday (due to weekends).
Please wait. Sorry for the delay.

Regards

#218883 Copied

Olga Barlow

Support staff

August 12, 2019 at 15:04

Hello,

Unfortunately, brand or brands slugs are not acceptable for the slug of the attribute because of our brand built-in option. We changed it to our-brands. Check the filter now. To fix the scroll we made changes in xstore/js/etheme.min.js file.

Regards

#218956 Copied
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