Forum Replies Created

Viewing 30 posts - 20,761 through 20,790 (of 30,391 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 9, 2019 at 08:48

    Hello,

    If you did not make any changes directly in parent theme files then you won’t lose anything.
    Make sure that your translation files are located in wp-content/languages/themes folder and not in wp-content/themes/xstore/languages.
    List of changes that were made in the new version you can find here https://xstore.8theme.com/update-history/

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 8, 2019 at 08:36

    Hello,

    Unfortunately, there is no such option by default. It could be done only by additional JS customization. You can submit additional customization request here.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 8, 2019 at 08:29

    Hello,

    We have followed your instructions but get the error
    Response: 425 Unable to build data connection: Connection refused
    Could you, please, fix it to allow us to connect to your FTP?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 7, 2019 at 16:27

    Hello,

    Ok. You are welcome.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 7, 2019 at 16:27

    Hello,

    Check now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 7, 2019 at 16:15

    Hello,

    Done. But actually, such things are outside our support because additional js customization was required.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 7, 2019 at 16:05

    Hello,

    You may try the following code to limit the link width and split it in 2 lines. Change width according to your needs.

    .menu-wrapper .menu > li > a {
        max-width: 100px;
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 7, 2019 at 15:41

    Hello,

    2) Go to Plugins > remove XStore core plugin and then go to Appearance > Install plugins > install core plugin again. Try to Sync plugin translation and check if it works after that.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 7, 2019 at 15:39

    Hello,

    We have updated theme. We found that you used the nulled version https://prnt.sc/opl4v2
    Your site was hacked probably because of this. Don’t use the nulled themes!

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 7, 2019 at 11:33

    Hello,

    Ok. Feel free to contact us if you need any help from our side.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 7, 2019 at 11:32

    Hello,

    Loco Translate > Plugins > XStore core plugin.
    Also, don’t forget to check your site like unlogged in user (login popup etc).

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 7, 2019 at 11:26

    Hello,

    You are welcome. Follow theme docs to translate theme and included plugins https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/

    Use Lighshot screenshot extension to share the screenshot.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 7, 2019 at 11:22

    Hello,

    Problem was related to out of date pot file. Where did you get it? If you update the parent theme don’t skip update of the xstore/languages/xstore.pot, it’s important if you want to have the up to date translation.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 7, 2019 at 11:12

    Hello,

    Go to Appearance > Install plugin > Make sure that Massive addons plugin is installed and activated.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 7, 2019 at 11:12

    Hello,

    1) Customize the code according to the message type that you want to style.

    .woocommerce-message {    
        background-color: #ddc178;
        font-size:18px;
        border-top: none !important;
        display: flex !important;
        align-items: center;
        flex-direction: row-reverse;
        justify-content: flex-end;
        padding-left: calc(1.8em + 25px);
    }
    .woocommerce-message .button {
        background-color: #fff !important;
        padding: 7px 15px;
        margin-left: auto;
        font-size: 16px;
        text-decoration: none;
    }
    .woocommerce-message:before {
        color: #ffffff;
        font-size:25px;
    }

    2) Add the border width 0. There is default border for the buttons that’s why you set borer-width 0 to remove it.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 7, 2019 at 10:03

    Hello,

    A) Is it your code http://prntscr.com/opg6zr ? Why did you add this http://prntscr.com/opg9ls ?
    Remove that part of code because this is the reason of text and favicon problem.

    B) What changes did you make? Could you tell me what option you changed and don’t see result?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 7, 2019 at 09:04

    Hello,

    Check your site. Seems you have cleared the CDN and plugin cache and our previous changes were applied.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 7, 2019 at 08:58

    Hello,

    You are welcome.
    Contact your hosting provider. This is something related to your server settings https://www.cyberciti.biz/faq/how-to-configure-nginx-for-wordpress-permalinks/

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 6, 2019 at 18:09

    Hello,

    Could you, please, provide me WP Dashboard access? We’ll check and help you.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 6, 2019 at 18:07

    Hello,

    1) Provide mockups(screenshots) of the notices that you want to implement. We don’t have special options to edit these notices and it could be implemented by additional customization. To give you correct CSS code I need to know the final result you want to achieve.

    2) Styles of the different types of the buttons you can change in Theme Options > Styling > http://prntscr.com/op68x4

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 6, 2019 at 18:01

    Hello,

    1) Go to Theme Options > Shop >Product page layout > enable sidebar for the shop page if you want to show the sidebar there http://prntscr.com/op64jm Use top filters area if you don’t want to use the sidebar for the shop and product categories or want to place any additional filters there. In other case just remove all the widgets from that area.

    2) “I added all the attributes in the shop sidebar but I now have working widget filters for shop” So? Do you want to show the widgets there or not? I don’t understand your question

    3) To make all widgets opened go to Theme Options > Shop > Shop page layout > Sidebar widgets content > choose always opened http://prntscr.com/op662n

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 6, 2019 at 17:52

    Hello,

    1) The same issue persists even with the default Storefront theme https://prnt.sc/op5nue So, it’s not XStore theme problem. Contact WooCommerce plugin support we won’t be able to fix the issue if it’s not caused by our theme.
    2), 3), 4) We need FTP to check the files, found the code that causes the problem and to fix it because we can’t reproduce this issue on our test installs. You can create a temporary account with access to wp-content folder only.
    5) Keep sticky sidebar option disabled http://prntscr.com/op60zw if your shop page/product categories content height is smaller than the sidebar height.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 6, 2019 at 16:43

    Hello,

    Oh, I see. Go to Theme Options > Custom CSS http://prntscr.com/op54lc

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 6, 2019 at 16:30

    Hello,

    Check now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 6, 2019 at 15:12

    Hello,

    Username is incorrect http://prntscr.com/op3pxf
    Could you, please, provide the video of the problem because I’m not sure that can reproduce the issue now?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 6, 2019 at 15:00

    Hello,

    https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/
    If you use Loco Translate then go to Loco Translate > Plugins > WooCommerce.
    WooCommerce has the support forum and you can report about problems https://wordpress.org/support/plugin/woocommerce/ or https://github.com/woocommerce/woocommerce

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 6, 2019 at 14:56

    Hello,

    You can use chrome dev tools to check the page structure and styles http://prntscr.com/op3fyr

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 6, 2019 at 14:54

    Hello,

    What exactly does not work for the mobile devices https://gyazo.com/6a323714a166373b27ef711c289ef98d ?
    Could you, please, provide more detailed information about problem? Screenshots for better understanding.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 6, 2019 at 14:52

    Hello,

    1) http://prntscr.com/op32q9 WooPress > Theme Options
    2) Go to WooPress > Theme Options > Footer > disable footer demo blocks http://prntscr.com/op341e
    3) Provide FTP access to your site, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 6, 2019 at 14:52

    Hello,

    1) http://prntscr.com/op32q9 WooPress > Theme Options
    2) Go to WooPress > Theme Options > Footer > disable footer demo blocks http://prntscr.com/op341e
    3) Provide FTP access to your site, please.

    Regards

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Viewing 30 posts - 20,761 through 20,790 (of 30,391 total)
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