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After update the front end displays code

This topic has 5 replies, 3 voices, and was last updated 4 years, 8 months ago ago by Olga Barlow

  • Avatar: Giftoliser
    Giftoliser
    Participant
    August 25, 2019 at 18:05

    I’ve updated all the plugin apart from Massive addon plugin ( didn’t manage to do it), static blocks have disappeared and some of the visual composer elements are not displayed on the front end anymore and instead show the block id.

    #220053 Copied Theme version: 5.3.1
    4 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 25, 2019 at 18:48

    Hello,

    Make sure that XStore Core plugin is activated on your site.
    If an update for the plugin is required, update the theme first – https://xstore.helpscoutdocs.com/article/63-theme-update
    https://xstore.helpscoutdocs.com/article/37-plugins-update
    If you need further assistance, provide temporary wp-admin and FTP access.

    Regards

    #220059 Copied
    Avatar: Giftoliser
    Giftoliser
    Participant
    August 25, 2019 at 21:18

    It seems that the footer disappeared completely. I added it now but the styling has moved.

    Please contact administrator
    for this information.
    #220061 Copied
    Avatar: Giftoliser
    Giftoliser
    Participant
    August 26, 2019 at 15:34

    Hey, will you be able to have a look?

    Please contact administrator
    for this information.
    #220086 Copied
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    August 27, 2019 at 16:50

    Hello,

    Never update XStore core plugin without theme update in future. You have updated plugin to the latest version but have not updated the theme to the required version https://xstore.8theme.com/update-history/ –

    Regards

    #220154 Copied
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