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My website is suddenly missing a lot of elements !?

This topic has 2 replies, 2 voices, and was last updated 4 years, 8 months ago ago by Olga Barlow

  • Avatar: Hamza_Bk
    Hamza Bk
    Participant
    August 27, 2019 at 09:57

    Hello!

    Today i wanted to browse a website that I made a couple of weeks ago. It was working fine just 2 days ago. Today I check it I see that It’s missing a lot of elements like products, footer and stuff (see the homepage to understand). Why did this happen? An update maybe? Can you help me investigate this issue?

    #220120 Copied Theme version: 5.4.1
    1 Answer
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    August 27, 2019 at 17:41

    Hello,

    Because you updated core plugin to the version that is not compatible with theme version that you use. Never update core plugin without theme https://xstore.8theme.com/update-history/
    Go to Dashboard > Updates > update theme to version 5.6.

    Regards

    #220165 Copied
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