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Viewing 30 posts - 20,071 through 20,100 (of 30,391 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 30, 2019 at 17:40

    Hello,

    Seems some fatal error appears. Provide us with Dashboard and FTP access to your site. We’ll check in more details and help you ASAP.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 30, 2019 at 14:38

    Hello,

    We don’t know. That option is WooCommerce option, not our theme option, so, we can do nothing to enable it by default. We think many users wrote them about this but it’s still disabled.
    Thank you for your invitation! We are from Europe but thanks anyway!
    Is there anything else I can help you with?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 30, 2019 at 14:32

    Hello,

    You can use important in your case, it’s ok.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 30, 2019 at 14:30

    Hello,

    Go to pages > edit Front page > edit the Products element > find checkbox Lazy Loading for the element at the very bottom of all the Products element options and disable it.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 30, 2019 at 14:27

    Hello,

    1) What things did you change in header? GA code? We moved it to Settings > Insert headers and footers before last update. If you need to add any code before close head tag use those areas instead overwriting the header.php file.

    2) Translation files should be placed in wp-content/languages/themes folder with name xstore-ro_Ro.mo for example. If you place translation files to wp-content/themes/xstore/languages folder you will lose them again after next update. After every theme update don’t forget to update translation files following theme docs https://www.8theme.com/documentation/xstore/theme-translation/translation-files-update/

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 30, 2019 at 13:26

    Hello,

    1) It’s possible to change by minor CSS customisation. What design do you prefer for this button?

    2) There is no such option. You can try to implement this by additional PHP customisation if you have appropriate skills.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 30, 2019 at 13:24

    Hello,

    You are welcome.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 30, 2019 at 13:22

    Hello,

    You are welcome.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 30, 2019 at 13:21

    Hello,

    Use Yellow Pencil plugin (Appearance > Install plugins) to change it because there is no special option in category settings.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 30, 2019 at 13:19

    Hello,

    You can do this manually while filling the product description. There is no special option to show it by default.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 30, 2019 at 13:13

    Hello,

    Unfortunately, we don’t have any special option for these purposes.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 30, 2019 at 13:12

    Hello,

    You are welcome.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 30, 2019 at 13:11

    Hello,

    We would recommend you to contact WPML support to clarify all the pre-sale questions. We are not plugin developers, so could miss something that would be important for you.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 30, 2019 at 12:57

    Hello,

    Provide us with Dashboard and FTP access. We’ll check what could be done by minor customisation. If nothing then only additional customisation service.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 28, 2019 at 13:04

    Hello,

    Alt fixed for the logo. Check, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 28, 2019 at 13:00

    Hello,

    You are welcome.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 28, 2019 at 12:53

    Hello,

    We have built header using header builder, check, please.
    We need an answer from your hosting provider with detailed information about locked requests not just to unlock builder but to allow you to use other options of the customizer and live edit http://prntscr.com/pc419z , understand? In other cases, these options will be locked for you once they enable the firewall again and we don’t have backend option anymore, all the settings were moved to the customizer. Maybe tell us what hosting provider do you use? We’ll try to contact them if you feel some inconvenience asking them these questions.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 27, 2019 at 19:33

    Hello,

    Problem is that you won’t be able to use the live editor of theme options and it’s a problem. So, could you explain them the situation and ask to provide more detailed information to allow the developer to fix the issue and to avoid blocking. I don’t think that it’s very difficult for them to provide you screenshot of logs or something that helps us to understand the reason of this blocking.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 27, 2019 at 19:26

    Hello,

    There is no such option in our theme, unfortunately. Maybe it’s possible to implement by additional customization, but I’m not sure. You can submit customization request here.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 27, 2019 at 19:19

    Hello,

    1) Check the page now. We would recommend you to use the WPBakery page builder to create content https://prnt.sc/pbvkes It’s more responsive ready then default Gutenberg editor.
    2) Check the mobile menu now.
    3) Try to share link now. Do you still get the “last modified”?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 27, 2019 at 18:34

    Hello,

    Point is that single product sidebar is inside the row with the product image http://prntscr.com/pbv35i but related products, tabs are out of that row, so sidebar can’t be moved our of the row on the mobile version. To implement this we should move tabs to block with the product image but in this case, you’ll get the gap at the side of the tabs, related products http://prntscr.com/pbv4xb Is it suitable for you?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 27, 2019 at 18:26

    Hello,

    Plugin support told us that problem is caused by the 6.x version of the WPBakery http://prntscr.com/pbv16z
    Either wait for the next plugin update or we can send you WPBakery 5.7 to downgrade plugin and make the option work. What do you prefer?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 27, 2019 at 18:23

    Hello,

    Problem caused by option Close First Tab By Default for the single product page. We’ll fix it in next theme update. Keep this option disabled till the theme update.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 27, 2019 at 18:06

    Hello,

    1) I see. Would you be so kind as to describe in more details what requests were blocked by the firewall and the reasons why it was done? Maybe you have any useful information in the server logs. Because we faced one more user with the same issue and have some feeling that new uses will appear. We don’t have such issue on our installations, so, can’t find out with the errors without your assistance.

    2) Provide us with FTP access to your site to update theme and core plugin to the latest version where some errors of the header builder were fixed. When we tried to update the theme using autoupdate we stacked with maintenance mode.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 27, 2019 at 17:45

    Hello,

    Thank you and thanks for understanding.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 27, 2019 at 17:44

    Hello,

    Sorry for sme delay in answering, a lot of clients’ requests during the last few days.
    1) Add the following custom to child theme style.css

    .menu-wrapper .menu li.current-menu-parent {
        background-color: #0070a6;
    }
    .menu-wrapper .menu li.current-menu-parent > a {
        color: #fff;
    }

    2) I would recommend you to buy one more license of the XStore theme to build the new project, for example, check demo https://xstore.8theme.com/demos/jewellery/ or any other from 83 version that could be adapt to your project because XStore has a lot of options. Let me know if you need any special options that could be missing in our theme?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 27, 2019 at 17:18

    Hello,

    The portfolio does not work because the portfolio page does not have the correct body class that is required for scripts. We hardcoded that class to make your portfolio work during the weekend. But our developers will continue working on your site on Monday to find the reason why it does not work with normal default functions. So, do not change access to your site, please, till my next answer.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 27, 2019 at 17:09

    Hello,

    Your products have a lot of variations and if you keep variation swatches enabled on grid http://prntscr.com/pbtkce it requires a lot of the resources and related products that have these variations on grid cause the page crash. At the same time, your server does not fully meet theme requirements http://prntscr.com/pbt812 So, try to update server limits to min required or disable swatches on grid http://prntscr.com/pbu1gj
    Besides I don’t think that this long list of the variations will look nice http://prntscr.com/pbu23a for the product grid

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 27, 2019 at 15:18

    Hello,

    We are not responsible for clients custom code, sorry. We can help you with our theme settings but not with the custom code. Ask developer who added you that code or submit requests to WPKraken team.

    Regards

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 27, 2019 at 14:50

    P.S. Create new topic for the next questions related to our theme. A too-long conversation with different questions distracts a little bit. It would better to split questions.

    Regards

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Viewing 30 posts - 20,071 through 20,100 (of 30,391 total)
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