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Kirki Plugin causing blank product pages

This topic has 13 replies, 4 voices, and was last updated 4 years, 6 months ago ago by Olga Barlow

Tom S

Participant

September 24, 2019 at 17:41

Hi, as the title says, this plugin is specifically causing problems whereby it loads a blank page for products after a considerable wait. If I disable Kirki the whole of my build goes nuts… Please can you advise as I spent considerable time updating everything today and would hate to have to rollback to a backup… 🙂

Many thanks!
Tom. 😀

Please, contact administrator
for this information.

#221968 Copied Theme version: 6.1 WooCommerce version: 5.2.3

12 Answers

Sergei

Participant

September 24, 2019 at 17:58

seems i got same problem 🙂

#221971 Copied

Rose Tyler

Support staff

September 25, 2019 at 09:00

Hello @Tom_S,

We can’t log in http://prntscr.com/pantv5 Please check.
Also, provide temporary FTP access.

Regards

#221987 Copied

Rose Tyler

Support staff

September 25, 2019 at 09:01

Hello @Sergei,

Please create a new topic. Describe your problem in more details, provide temporary wp-admin and FTP access.

Regards

#221988 Copied

Tom S

Participant

September 25, 2019 at 09:04

See private content area

Please contact administrator
for this information.

#221989 Copied

Olga Barlow

Support staff

September 25, 2019 at 17:51

Hello,

Looks that problem appears only if variation swatches are enabled. Do you plan to use this XStore feature? Could you provide FTP access to your site to check problem in more details?
Could you provide us also with the server error log?

Regards

#222009 Copied

Tom S

Participant

September 26, 2019 at 11:36

Hi, thanks for that. I definitely need variation swatches for this project. Please see private content area. 🙂

Please contact administrator
for this information.

#222064 Copied

Tom S

Participant

September 26, 2019 at 14:23

Just FYI, whilst I am working on the site I have disable the variation swatches option. 🙂

#222083 Copied

Olga Barlow

Support staff

September 27, 2019 at 11:05

Hello,

Thank you. We have passed your issue to our developers. We’ll inform you once they fix the problem, don’t change access before this.

Regards

#222139 Copied

Olga Barlow

Support staff

September 27, 2019 at 17:09

Hello,

Your products have a lot of variations and if you keep variation swatches enabled on grid http://prntscr.com/pbtkce it requires a lot of the resources and related products that have these variations on grid cause the page crash. At the same time, your server does not fully meet theme requirements http://prntscr.com/pbt812 So, try to update server limits to min required or disable swatches on grid http://prntscr.com/pbu1gj
Besides I don’t think that this long list of the variations will look nice http://prntscr.com/pbu23a for the product grid

Regards

#222173 Copied

Tom S

Participant

September 30, 2019 at 14:20

Hi, thanks for this. I need to use variation swatches for some of my variables.

I have double checked my settings for memory etc and it should be fine. (Please see private content area)

I have disabled swatches on shop page.

Many thanks!
Tom. 🙂

Please contact administrator
for this information.

#222294 Copied

Olga Barlow

Support staff

September 30, 2019 at 17:44

Hello,

Now if we enable the variation swatches option everything is ok, there is no problem with product editing. We have created test products and changed type of your variations http://prntscr.com/pcwx2u if you prefer the different type of variation swatches or want to change it back to select just edit the attribute and change type back.
Also, if you want to disable variation swatches for the grid don’t hide it using display:none http://prntscr.com/pcwuvp disable it using Theme Options > WooCommerce (Shop) -> Shop elements -> Variation swatches https://prnt.sc/pcwvpp

Regards

#222309 Copied

Olga Barlow

Support staff

September 30, 2019 at 17:44

Hello,

Now if we enable the variation swatches option everything is ok, there is no problem with product editing. We have created test products and changed type of your variations http://prntscr.com/pcwx2u if you prefer the different type of variation swatches or want to change it back to select just edit the attribute and change type back.
Also, if you want to disable variation swatches for the grid don’t hide it using display:none http://prntscr.com/pcwuvp disable it using Theme Options > WooCommerce (Shop) -> Shop elements -> Variation swatches https://prnt.sc/pcwvpp

Regards

#222310 Copied
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