Newsletter – popup "on mouse out"

This topic has 7 replies, 3 voices, and was last updated 4 years, 8 months ago ago by Olga Barlow

  • Avatar: TheOne
    TheOne
    Participant
    October 3, 2019 at 14:51

    Hello,

    I have a popup on a client’s site and is set to “on mouse out”. Even when the email is submited the popup comes showing up (when i’m loged in and as a guest). Is this normal ?

    I don’t want the popup to show when the user already submited their email. Othervise i’ll just set it to “delay”.

    Thank you,

    6 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 3, 2019 at 15:07

    Hello,

    Please provide URL and temporary wp-admin access.

    Regards

    Avatar: TheOne
    TheOne
    Participant
    October 3, 2019 at 15:22

    In private.

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 4, 2019 at 10:15

    Hello,

    I’ve sent this topic to our developers. They will add an improvement in one of the next theme updates.

    Regards

    Avatar: TheOne
    TheOne
    Participant
    October 7, 2019 at 09:49

    Ok, i’ve set the newsletter to “delay”.

    Avatar: TheOne
    TheOne
    Participant
    October 7, 2019 at 10:28

    No… i thought i solved the problem. It’s the same problem when i set the option to “delay”. It still pops out every time i visit another subpage – it’s really annoying.

    Is this connected to GDPR plugin (cookies) as i have disable it ?

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    October 7, 2019 at 17:52

    Hello,

    Newsletter popup uses the browser cookies to remember the close action and hide popup for the next visiting. If you clear the cookies or set the browser option to off for the “save cookies” then you will get the newsletter popup every time you visit the page.

    Regards

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