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Forum Replies Created

Viewing 30 posts - 19,531 through 19,560 (of 30,391 total)

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Olga Barlow

Participant

November 29, 2019 at 13:32

Hello,

http://prntscr.com/q3twrp
You disabled Royal core plugin that is required plugin for Royal theme. One of the third-party plugins that you use probably Ketchup Shortcodes Pack causes a fatal error while Royal core plugin is enabled. Because once we disabled all the third-party plugind for test and started to enable them one by one we were locked while enabled that plugin http://prntscr.com/q3u1ou
So, disable that plugin via FTP (rename or remove) and enable all the other plugins that you used. Or provide FTP access to allow me to finish. We don’t have FTP access to your site, so we can’t do this.

Regards

#225915 Copied In reply to: Can't get cart to add to header

Olga Barlow

Participant

November 29, 2019 at 13:14

Hello,

First of all, provide us with a temporary WP Dashboard and FTP access to your site to check. Also, provide us with screenshot of the option that you use.

Regards

#225913 Copied In reply to: Conflict between Redux Framework and Elementor

Olga Barlow

Participant

November 29, 2019 at 13:10

Hello,

You provided WP Dashabord access only and forgot about FTP. Could you, please, provide FTP access to allow us to check the files and find the reason of the issue?

Regards

#225912 Copied In reply to: Issue Mobile TAB

Olga Barlow

Participant

November 29, 2019 at 13:02

Hello,

Could you, please, describe in more detail your actions step by step to reproduce the issue. We tried to filer products and don’t see any issues https://gyazo.com/f329d75ab52dc96e5f1d41e0751fd182

Regards

#225909 Copied In reply to: Major problem with product filtering

Olga Barlow

Participant

November 29, 2019 at 12:59

Hello,

We found that you are using Cloudflare CDN. Could you, please, clean CDN cache and also log in to your account to allow us to clean cache while testing changes http://prntscr.com/q3tbqt ?

Regards

#225907 Copied In reply to: theme options cannot load properly due to logo in http

Olga Barlow

Participant

November 29, 2019 at 12:53

Hello,

1) Do you have any blocking for on your site for other counties? We can’t check your staging website http://prntscr.com/q3t7r2
2) We need also FTP access to check the files. You did not provide it.

So, give us all the necessary information to proceed.

Regards

#225906 Copied In reply to: Product image duplicated in the cart page

Olga Barlow

Participant

November 29, 2019 at 10:59

Hello,

There is no option to move the add to cart button there in our theme. You can try to use WooCommerce hooks if you have PHP skills https://businessbloomer.com/woocommerce-visual-hook-guide-single-product-page/ or submit customization request here.

Regards

#225894 Copied In reply to: Move Add to Cart Button

Olga Barlow

Participant

November 29, 2019 at 10:55

P.S. Also, some custom code added to Settings > Insert footer and headers calls error in console http://prntscr.com/q3r7fr So, ask your developer to take a look at this.

Regards

#225893 Copied In reply to: Cart Broken after Update

Olga Barlow

Participant

November 29, 2019 at 10:51

Hello,

Do you know who added this code to your child theme functions.php http://prntscr.com/q3r4v7 ? Do you know what should this code do?

Regards

#225892 Copied In reply to: Cart Broken after Update

Olga Barlow

Participant

November 29, 2019 at 09:31

Hello,

Sorry? Don’t understand your answer. Could you clarify what is still wrong?

Regards

#225891 Copied In reply to: constant requests for files that do not exist on my website

Olga Barlow

Participant

November 29, 2019 at 09:28

Hello,

1) Provide FTP access to your site to check the issue with the Instagram feeds limit.
2) We did not change anything on the single product page. Probably you changed the single product layout type and it removed the custom padding-top. Anyway, we have fixed the single product page for you
3) Don’t see the mentioned problem with footer. Have you sorted out?

Regards

#225889 Copied In reply to: Header Image Responsiveness

Olga Barlow

Participant

November 28, 2019 at 16:41

Hello,

Check now.

Regards

#225846 Copied In reply to: INTERNET EXPLORER VERSION 11

Olga Barlow

Participant

November 28, 2019 at 16:13

Hello,

Do you use child theme? Add the code to child theme functions.php.

Regards

#225842 Copied In reply to: How do you add code to a page?

Olga Barlow

Participant

November 28, 2019 at 11:08

Hello,

You are welcome.

Regards

#225836 Copied In reply to: Import demo fail

Olga Barlow

Participant

November 28, 2019 at 11:01

Hello,

Unfortunately, there is no way at this moment to duplicate tabs element. Sorry. If you want to split the Description and reviews you may submit additional customization request here.

Regards

#225833 Copied In reply to: Single Product Builder

Olga Barlow

Participant

November 28, 2019 at 10:34

Hello,

You forget to choose background-size cover http://prntscr.com/q38fis it was no-repeat before.

Regards

#225832 Copied In reply to: Header Image Responsiveness
Olga Barlow

Participant

November 28, 2019 at 10:20
Hello,

Find the following custom code that you added to the page custom

.et-overflow-visible[data-vc-full-width] { overflow: visible !important; }

and replace by

.et-overflow-visible[data-vc-full-width], .template-content .vc_row[data-vc-full-width] { overflow: visible !important; }

Regards
#225830 Copied In reply to: Image to the foreground
Olga Barlow

Participant

November 28, 2019 at 10:15

Hello,

Fixed. Check now.

Regards

#225829 Copied In reply to: Header Product on Mobile

Olga Barlow

Participant

November 27, 2019 at 16:12

Hello,

Are your browsers up to date? Tell me what version of the Chrome browser do you use for example. Is page fully loaded while you trying to edit it? Point is that we don’t have any issues with the page edit, if you want I can create test page example with elements that you tell me.

Regards

#225786 Copied In reply to: Texts can not be edited by wpbakery.

Olga Barlow

Participant

November 27, 2019 at 15:43

Hello,

1) First of all, go to Theme options > Header builder > edit Search element and translate it there http://prntscr.com/q2ub5x

2) Go to Theme options > Header builder > edit All departments element and translate it there http://prntscr.com/q2u8xx

3) To translate these texts to other languages use String translator http://prntscr.com/q2uwak

Regards

#225782 Copied In reply to: WPML String translations Not Working with Theme.

Olga Barlow

Participant

November 27, 2019 at 12:32

Hello,

Do you want to add this area using additional tabs http://prntscr.com/q2rfyy ?
It’s possible using the Static Block option of the custom HTML element http://prntscr.com/q2rhr3 And then create Static block using FAQ WPBakery element http://prntscr.com/q2rh17

Regards

#225764 Copied In reply to: Single Product Builder

Olga Barlow

Participant

November 26, 2019 at 19:52

Hello,

Provide us with temporary Dashabord and FTP access to your site to check the problem in more detail.

Regards

#225732 Copied In reply to: Product image duplicated in the cart page

Olga Barlow

Participant

November 26, 2019 at 19:47

You are welcome.

Regards

#225731 Copied In reply to: Classico core 1.2.1

Olga Barlow

Participant

November 26, 2019 at 19:01

Hello,

Provide us with temporary Dashboard and FTP access to your site and we’ll help you to update theme and check why you have described issues.

Regards

#225729 Copied In reply to: Update from an older version

Olga Barlow

Participant

November 26, 2019 at 19:00

Hello,

You are using the header builder to create header and mobile header. Use the mobile menu options to change the bg color for the header row https://gyazo.com/d87b1a322a527e8f9158ecc8b24d1136

Regards

#225728 Copied In reply to: Menu on mobile and tablette

Olga Barlow

Participant

November 26, 2019 at 18:48

Hello,

With the Storefront I see the exactly the same issue with the cart subtotal while changing the shipping method https://gyazo.com/1d656cef345ec969a226657d9127550e
It means that our theme is not the reason of the problem and we can’t fix anything using theme files. Check the plugins that you use for the WooCommerce shipping for example. I suppose one of them is the reason of the problem and contact plugin author.

Regards

#225727 Copied In reply to: "small squares" discount

Olga Barlow

Participant

November 26, 2019 at 18:42

Hello,

1) It’s because of the lumise plugin, it adds some content to our hover. We used custom CSS to hide it. Check now.

2) Theme Options > Header builder > edit socials element and add the new necessary socials http://prntscr.com/q2esph > publish your changes

3) Because you use Yellow pencil plugin and its single style tab. Use the global tab to apply styles for all the products https://gyazo.com/357daa3f1c6a483d94cbfd824cdc82dc in future.
We added correct code to child theme style.css instead of using yellow pencil custom.

4) It’s because of you custom code creayed by Yellow pencil. It used unsuitable in your case styles for that button. Check now.

Regards

#225725 Copied In reply to: Issue with Elements Alignment / Icon / Buttons etc

Olga Barlow

Participant

November 26, 2019 at 17:54

Hello,

It’s because of your padding http://prntscr.com/q2ej1u Probably you added it in the element settings.

Regards

#225721 Copied In reply to: Display of the numbers on mobile not centre

Olga Barlow

Participant

November 26, 2019 at 17:52

Hello,

It comes from the third-party plugin settings that you use http://prntscr.com/q2ehrv

Regards

#225720 Copied In reply to: Translation

Olga Barlow

Participant

November 26, 2019 at 17:43

Hello,

1) Speed issue. To reduce the site loading time:
a) Caching. The most important part of optimizing your site is caching. Combine the cached page with gzip compression to get better results. We installed W3 Total Cache. Read the beginners guide to setting up W3 Total Cache plugin https://premium.wpmudev.org/blog/w3-total-cache-settings/ Also, a very good plugin is WP Rocket, but it’s paid.

b) Check active plugins list. When you have multiple plugins installed and activated (in your case it’s 51 active plugin), it may slow it down. So, please, check the enabled plugins and leave enabled only those plugins that you really need for the correct functioning of your site and disable all the plugin that you don’t use. The more plugins you use, the slower it will be.

3) Images. Use optimized images only otherwise you will have big images and slow loading time. Images on your home page for example takes a huge part – 5.7Mb http://prntscr.com/q2d9ra and total page size is 7.1Mb, reduce the page size to 2-2.5Mb optimizing images.
Do not upload larger images than what is needed. You are using Logo with size 2917px for the block with width 149px, instead of 109Kb image you could use 300px width image of 5Kb http://prntscr.com/q2dgtf etc You are using 4Mb image http://prntscr.com/q2dt90 for the fixed header with resolution 5582px http://prntscr.com/q2dts3 just to add blue color? Why???
I removed it and shop page loading time is 2.86s https://tools.pingdom.com/#5baa2210b3800000
Compare that with the default WooCommerce theme Storefront page load time is 2.29s https://tools.pingdom.com/#5baa1a2665400000

When you use image editing tool like Photoshop don’t save images without using the option “Save For Web”.
There are different ways on how to compress images. Use special services or WordPress plugins to optimize your images for decreased loading times – tinypng.com Using this tool you can save up to 90%, we tried one of your product images http://prntscr.com/q2d6q4 It has WP plugin https://wordpress.org/plugins/tiny-compress-images/
4) We use Ajax to add to cart on the grid and the timeframe depends on your server and DB response time, on your site it’s too slow http://prntscr.com/q2e750 compare with our server http://prntscr.com/q2e96n
3s (your) vs 157 ms(our). So, contact your hosting provider and ask to reduce server response time, maybe check your DB structure.

In case you need professional help with site optimization you may contact WPKraken team, we don’t have optimization experts because that is outside the scope of our support.

2) We have checked the page editing and don’t see issues with adding of the elements https://gyazo.com/c819d2706fb84c061c23f6a18e6e8416 Could you explain your actions step by step? Do you have problem with all the pages or with some of them? What browser do you use? Do you have a problem in another browser?

Regards

#225719 Copied In reply to: Texts can not be edited by wpbakery.
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Viewing 19,560 results - 19,531 through 19,560 (of 30,391 total)

Viewing 30 posts - 19,531 through 19,560 (of 30,391 total)

← 1 2 3 … 651 652 653 … 1,012 1,013 1,014 →

Forum Replies Created

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