We found that you are using Cloudflare CDN. Could you, please, clean CDN cache and also log in to your account to allow us to clean cache while testing changes http://prntscr.com/q3tbqt ?
Regards
Olga Barlow
Participant
November 29, 2019 at 12:53
Hello,
1) Do you have any blocking for on your site for other counties? We can’t check your staging website http://prntscr.com/q3t7r2
2) We need also FTP access to check the files. You did not provide it.
So, give us all the necessary information to proceed.
P.S. Also, some custom code added to Settings > Insert footer and headers calls error in console http://prntscr.com/q3r7fr So, ask your developer to take a look at this.
Regards
Olga Barlow
Participant
November 29, 2019 at 10:51
Hello,
Do you know who added this code to your child theme functions.php http://prntscr.com/q3r4v7 ? Do you know what should this code do?
Regards
Olga Barlow
Participant
November 29, 2019 at 09:31
Hello,
Sorry? Don’t understand your answer. Could you clarify what is still wrong?
Regards
Olga Barlow
Participant
November 29, 2019 at 09:28
Hello,
1) Provide FTP access to your site to check the issue with the Instagram feeds limit.
2) We did not change anything on the single product page. Probably you changed the single product layout type and it removed the custom padding-top. Anyway, we have fixed the single product page for you
3) Don’t see the mentioned problem with footer. Have you sorted out?
Regards
Olga Barlow
Participant
November 28, 2019 at 16:41
Hello,
Check now.
Regards
Olga Barlow
Participant
November 28, 2019 at 16:13
Hello,
Do you use child theme? Add the code to child theme functions.php.
Regards
Olga Barlow
Participant
November 28, 2019 at 11:08
Hello,
You are welcome.
Regards
Olga Barlow
Participant
November 28, 2019 at 11:01
Hello,
Unfortunately, there is no way at this moment to duplicate tabs element. Sorry. If you want to split the Description and reviews you may submit additional customization request here.
Are your browsers up to date? Tell me what version of the Chrome browser do you use for example. Is page fully loaded while you trying to edit it? Point is that we don’t have any issues with the page edit, if you want I can create test page example with elements that you tell me.
Regards
Olga Barlow
Participant
November 27, 2019 at 15:43
Hello,
1) First of all, go to Theme options > Header builder > edit Search element and translate it there http://prntscr.com/q2ub5x
2) Go to Theme options > Header builder > edit All departments element and translate it there http://prntscr.com/q2u8xx
With the Storefront I see the exactly the same issue with the cart subtotal while changing the shipping method https://gyazo.com/1d656cef345ec969a226657d9127550e
It means that our theme is not the reason of the problem and we can’t fix anything using theme files. Check the plugins that you use for the WooCommerce shipping for example. I suppose one of them is the reason of the problem and contact plugin author.
Regards
Olga Barlow
Participant
November 26, 2019 at 18:42
Hello,
1) It’s because of the lumise plugin, it adds some content to our hover. We used custom CSS to hide it. Check now.
2) Theme Options > Header builder > edit socials element and add the new necessary socials http://prntscr.com/q2esph > publish your changes
3) Because you use Yellow pencil plugin and its single style tab. Use the global tab to apply styles for all the products https://gyazo.com/357daa3f1c6a483d94cbfd824cdc82dc in future.
We added correct code to child theme style.css instead of using yellow pencil custom.
4) It’s because of you custom code creayed by Yellow pencil. It used unsuitable in your case styles for that button. Check now.
Regards
Olga Barlow
Participant
November 26, 2019 at 17:54
Hello,
It’s because of your padding http://prntscr.com/q2ej1u Probably you added it in the element settings.
1) Speed issue. To reduce the site loading time:
a) Caching. The most important part of optimizing your site is caching. Combine the cached page with gzip compression to get better results. We installed W3 Total Cache. Read the beginners guide to setting up W3 Total Cache plugin https://premium.wpmudev.org/blog/w3-total-cache-settings/ Also, a very good plugin is WP Rocket, but it’s paid.
b) Check active plugins list. When you have multiple plugins installed and activated (in your case it’s 51 active plugin), it may slow it down. So, please, check the enabled plugins and leave enabled only those plugins that you really need for the correct functioning of your site and disable all the plugin that you don’t use. The more plugins you use, the slower it will be.
3) Images. Use optimized images only otherwise you will have big images and slow loading time. Images on your home page for example takes a huge part – 5.7Mb http://prntscr.com/q2d9ra and total page size is 7.1Mb, reduce the page size to 2-2.5Mb optimizing images.
Do not upload larger images than what is needed. You are using Logo with size 2917px for the block with width 149px, instead of 109Kb image you could use 300px width image of 5Kb http://prntscr.com/q2dgtf etc You are using 4Mb image http://prntscr.com/q2dt90 for the fixed header with resolution 5582px http://prntscr.com/q2dts3 just to add blue color? Why???
I removed it and shop page loading time is 2.86s https://tools.pingdom.com/#5baa2210b3800000
Compare that with the default WooCommerce theme Storefront page load time is 2.29s https://tools.pingdom.com/#5baa1a2665400000
When you use image editing tool like Photoshop don’t save images without using the option “Save For Web”.
There are different ways on how to compress images. Use special services or WordPress plugins to optimize your images for decreased loading times – tinypng.com Using this tool you can save up to 90%, we tried one of your product images http://prntscr.com/q2d6q4 It has WP plugin https://wordpress.org/plugins/tiny-compress-images/
4) We use Ajax to add to cart on the grid and the timeframe depends on your server and DB response time, on your site it’s too slow http://prntscr.com/q2e750 compare with our server http://prntscr.com/q2e96n
3s (your) vs 157 ms(our). So, contact your hosting provider and ask to reduce server response time, maybe check your DB structure.
In case you need professional help with site optimization you may contact WPKraken team, we don’t have optimization experts because that is outside the scope of our support.
2) We have checked the page editing and don’t see issues with adding of the elements https://gyazo.com/c819d2706fb84c061c23f6a18e6e8416 Could you explain your actions step by step? Do you have problem with all the pages or with some of them? What browser do you use? Do you have a problem in another browser?
You are welcome! Feel free to contact us if you need any other help.
Regards
Olga Barlow
Participant
November 26, 2019 at 14:02
Hello,
First of all, we would recommend you to update theme to the latest version (6.1) because you are using out of date version 4.7.3 and it can be the reason of your issue.
Also, it you use child theme and custom php code there it also could be the reason. And finally, it could be just compatibility issue with third-party plugin.
So,
1) Provide us with WP Dashboard and FTP access to your site to update theme and check if it helps you. Don’t forget to make backup of the files and DB before replying.
2) Describe in more detail what errors do you get while enabling modern event plugin, provide screenshots, describe your actions step by step to reproduce the issue and help you.
Regards
Olga Barlow
Participant
November 26, 2019 at 13:56
Hello,
Go to Theme Options > Single product > disable the Ajax add to cart option and check if you still have a problem with adding to cart after that. Probably plugin uses POST method and does not work with Ajax in this case.
