You are welcome! Feel free to contact us if you need any other help.

Regards

Hello,

Go to Theme Options > Single product > disable the Ajax add to cart option and check if you still have a problem with adding to cart after that. Probably plugin uses POST method and does not work with Ajax in this case.

Regards

Hello,

Because there is no place to show 3 icons per row in col-sm-4 for that resolution http://prntscr.com/q2a6ar On mobile it takes 100% width of the screen, so that’s why you don’t have this issue for the mobile.
Provide us with Dashboard access to check how you added that icons and help you to choose the correct column size for the tablet.

Regards

Hello,

First of all how strings related to XStore core plugin could be translated if you even did not create translation file http://prntscr.com/q29swg ?
1. Don’t see problem if create translation and translate necessary strings
2. Don’t see problem if create translation and translate necessary strings
3. Don’t see problem if create translation and translate necessary strings
4. The translation was missing http://prntscr.com/q29yvi
5. The translation is missing http://prntscr.com/q2a0jv

Finish translation of the XStore core plugin.

Regards

Hello,

1) We found one more plugin that caused loading error because of calling the wrong file from our XStore core plugin. It’s Bloom plugin https://prnt.sc/q07gtk
The reason of the problem is that plugin author is using the same constant as we do. Our plugin slug is ‘et-core-plugin’ because it’s core plugin of 8theme for the XStore theme that’s why used ET_CORE_URL constant and we are sure that’s a good practice but their plugin slug is ‘bloom’ and we can’t understand why they are using the ET_CORE prefix for classes for bloom plugin that is not related with plugin name/slug in any way. We have submited email to plugin developers with the request to change the constat but did not get any reply. So, we disabled that plugin on your site to avoid missing file that increases the page loading.

2) We have installed the cache plugin and compared shop page results with our theme and with the Storefront theme. Here are results
a) Our theme with pingdom test tool https://tools.pingdom.com/#5ba9cc578a400000 – 1.97s http://prntscr.com/q29bex
gtmetrix test tool https://gtmetrix.com/reports/www.italiangriffe.eu/fZIJNKSz – 4.9s http://prntscr.com/q29c5c
b) default WP theme Storefront with pingdom test tool https://tools.pingdom.com/#5ba9ca3d3e000000 – 1.29 s http://prntscr.com/q29cpw
gtmetrix test tool https://gtmetrix.com/reports/www.italiangriffe.eu/lUzy8xjI – 4.2s http://prntscr.com/q29d4f

As you can see it’s not a very big difference of speed test between our theme and default theme.

3) We did not find requests of missing files mentioned in the very first message.

We are ready to give you refund if these results are not suitable for you and you prefer to choose another theme for your site.

Regards

Hello,

Generating of the thumbnails is the default WP option, there is no way to control the quality.
You may try to change the image size using mentioned WooCommerce settings and try not 300px image but 400 for example, maybe it will change something but we are not sure. it’s not related to our theme, so we didn’t dig in.

Regards

Hello,

Do you want one more custom tab for the Tabs element http://prntscr.com/q28xry or one more Tabs element itself http://prntscr.com/q28xyd ?

Regards

Hello,

1) You provided screenshot from the checkout for the Storefront theme, not for the cart page, but your issue persists on the cart page, right? So, why do you check the checkout with the Storefront in this case?

2) Provide WP Dashboard access to your site, please. We can’t log in.

Regards

Hello,

Problem is caused by your changes in child theme, we have renamed the changed file and q-ty works ok http://prntscr.com/q1y4t8 Check the changed file and compare with the original from the parent theme.

Regards

Hello,

Thank you for your report. I have passed your issue to our developers and they will fix it in the next theme update.

Regards

Hello,

Add the code below to Theme Options > Custom CSS

@media only screen and (max-width: 480px){
    .product {
        width: 50% !important;
    }
}

Regards

Hello,

Contacts element of the header builder does not have option to add link. If you need link use HTML block element, for example http://prntscr.com/q1x1m8

Regards

Hello,

Enable temporary Dashboard access again to check the problem in more detail.

Regards

Hello,

1) Go to XStore > Theme Options > Header > Header Layout > Header Custom HTML clear the area.
2) Read the tutorial https://www.w3schools.com/howto/howto_html_download_link.asp

Regards

Hello,

Issue with disappearing will be fixed in next update because it requires changes in many files.
Follow our updates xstore.8theme.com/update-history/

Regards