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Viewing 30 posts - 19,501 through 19,530 (of 30,391 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 2, 2019 at 19:11

    Hello,

    That’s not an error, that’s just warning. Anyway, the warning is not related to our theme because even with the default Storefront theme http://prntscr.com/q56ml3 and deactivated all the plugins http://prntscr.com/q56nu6 it still persists.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 2, 2019 at 19:04

    Hello,

    Would you be so kind to post all your issues using the ordered list and step by step to avoid misunderstanding because of number of questions in all your messages?

    1) There is no option to change the color. It could be done by custom CSS

    .widget-title, .widgettitle, .cart_totals > h2 {
        border-bottom-color: #c3ac53;
    }

    How to change the button color I told you in another topic that you created.
    2) To hide description tab and custom tab (shipping) just edit the product and remove the product description and clear the custom tab content http://prntscr.com/q56atx . Don’t add the long description for the products if you don’t need it.
    3) To remove share go to Theme Options > WooCommerce > Single product > Single product layout > Show Share Buttons > off.
    4) To edit go to Static Blocks > edit below the products static block using WPBakery page editor https://www.8theme.com/documentation/xstore/support/static-blocks/ To remove go to Appearance > Widgets > remove Static block widget from the After the products widget area.
    5) If you don’t need demo products go to Dashbaord > Products and remove all the unnecessary products. To change the product image edit the product and change the Featured image. To show only the necessary products in that section on the home page go to Pages > edit your Front page > edit the Producst element and using element settings choose the category or product type or product IDS or any other sorting options suitable for you.
    6) to change the out of stock label use the custom because there is no special option

    .stock.out-of-stock {
        background: #c9651a;
        color: #fff;
    }

    7) There is no option to change the color of the search input and search icon for mobile. Only by additional CSS customization.
    8) To change mobile menu icon color use the color option of the mobile header http://prntscr.com/q56gu9
    9) There is only option to upload size guide image http://prntscr.com/q56hv7 there are no additional options for the image limit width or height.
    10) Either go to Theme Option > WooCommerce > Single Product and choose the pre-created layout http://prntscr.com/q56j81 and keep Inherit in single product settings http://prntscr.com/q56iws or use Single product builder and compose your own layout.
    11) To disable product zoom go to Theme Options > WooCommerce > Single product . Single product layout > Zoom For Product Images > choose off.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 2, 2019 at 18:33

    Hello,

    Are you talking about categories in the Product categories list widget http://prntscr.com/q5640m
    Go to Appearance > Widgets > add the Product Categories widget to Shop sidebar widget area and make sure that you enabled “Hide empty categories” options in the widget settings.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 2, 2019 at 18:33

    Hello,

    Are you talking about categories in the Product categories list widget http://prntscr.com/q5640m
    Go to Appearance > Widgets > add the Product Categories widget to Shop sidebar widget area and make sure that you enabled “Hide empty categories” options in the widget settings.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 2, 2019 at 18:29

    Hello,

    Problem was caused by the Lazy Load Images option of the SG Optimizer plugin http://prntscr.com/q5627h . I have disabled the option and image is ok on the cart page.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 2, 2019 at 18:03

    Hello,

    You have disabled all the share options in Theme Options > Social Sharing but the share was still enabled in Theme Options > WooCommerce > Single product > Single product layout > Show Share Buttons. So, if you don’t want to use share both options should be disabled.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 2, 2019 at 17:55

    Hello,

    Go to Appearance > Widgets > use Left and right top bar widget areas to add language switcher widget or socials.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 2, 2019 at 17:49

    Hello,

    Did you use clear installation to import demo or already had some content there?
    Provide us with Dashboard access to your site. We’ll import the header and contacts page manually for you.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 2, 2019 at 17:47

    Hello,

    1) There is no special option to change the fin-size for the every heading. You can do this using custom CSS only.

    2) Don’t see problem with the video slide https://gyazo.com/0c50351dc0f5cef2204374bfcbf97d36

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 2, 2019 at 17:44

    Hello,

    1) To change the bg/text color for the buttons (Light, dark and active types) go to XStore > Theme Options > Styling and change the colors to what you need http://prntscr.com/q54l4n
    2) Wishlist page was missing in plugin settings http://prntscr.com/q54jyl
    3) Check the checkout button now.
    4) You can change the inputs color at Theme Options > Styling http://prntscr.com/q54z8f
    5) By default, WooCommerce displays one of the many standard PayPal icons. To change this icon, enter the following code into your child theme functions.php file, and change the URL in the quotes to match the image of your choice.

    /* Change PayPal Icon */
    
    function my_new_paypal_icon() {
        return '/wp-content/uploads/2017/04/paypal-icon.png';
    }
    
    add_filter( 'woocommerce_paypal_icon', 'my_new_paypal_icon' );

    6) To change the Lost pass link color add the following custom to child theme style.css

    a.lost-password {
        color: #020a22;
    }

    7) If you don’t use the breadcrumbs then add the margin for your header http://prntscr.com/q556ih
    8) We added the custom code to change icon to child theme style.css. Check now.
    9) To change the bg color of the sliders arrow go to Theme Options > Styling > Slider Arrows Color.
    10) Product images size and proportions you can set in Appearance > Customize > WooCommerce > Product images

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 2, 2019 at 16:46

    Hello,

    Looks that shop thumbnails images are missing http://prntscr.com/q54e47
    Try to regenerate thumbnails. Actually, your site (backend and frontend) is so slow for us that we can’t even open single product or product categories from backend. You keep enabled 89 plugins, OMG. Check the plugins list and disable those you don’t really use, hope you know that every additional plugin slows down site and takes server resources.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 2, 2019 at 16:32

    Hello,

    1) I have passed your issue to our developers.
    2) You did not translate theme http://prntscr.com/q5474k and XStore core plugin (Loco translation > Plugins > XStore core).
    We have created translation files, so finish the translation, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 2, 2019 at 16:09

    Hello,

    Our theme should not affect google results. We suppose it’s related to the indexing of the mobile version. Try to force Google to recrawl your website.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 2, 2019 at 13:57

    Hello,

    Every theme version required the appropriate version of the XStore Core plugin. So, you need to update not just a theme but XStore core plugin. That’s why we would recommend using Dashboard > Updates > and every time update both theme and plugin to the required versions.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 2, 2019 at 13:48

    Hello,

    Provide us with WP Dashboard access to check where you created translation files. Seems they are missing.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 2, 2019 at 13:46

    Hello,

    We have sent you example of the carousel slider to your registration email. Import archive at Revolution slider > Manual import http://prntscr.com/q515aq and study slider options.
    To create that type of slider use the carousel type http://prntscr.com/q51719 and carousel settings http://prntscr.com/q517ks

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 2, 2019 at 13:34

    Hello,

    Image on the slider is horizontally centered http://prntscr.com/q50zqu . If you want it vertically center use appropriate option http://prntscr.com/q50wo4

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 2, 2019 at 11:43

    Hello,

    Watch video tutorial how to create footer https://youtu.be/KWAQRXZXsaw
    Don’t forget to enable WPBakery for the static blocks https://www.8theme.com/demo/docs/royal/Widgets_and_Static_Blocks/Static_Blocks
    Let me know if you still have problem with footer after that.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 2, 2019 at 11:25

    Hello,

    You are welcome.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 2, 2019 at 11:24

    Hello,

    That email was a notification about updating of theme price. It’s $39 because of the Black Friday and Cyber Monday sale. It’s not the update of the theme files.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 30, 2019 at 09:43

    Hello,

    Go to Theme Options > Footer > disable footer demo content option.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 30, 2019 at 09:42

    Hello,

    XStore is compatible with Elementor but if you want to use it you need to build pages content from scratch because all our demo content was created using WPBakery. Keep in mind that it’s very important to avoid mixing of the builders while editing your page, I mean that if you created page using WPBakery then don’t edit it using Elementor. If you created page using Elementor them don’t edit it with WPBakery.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 29, 2019 at 17:50

    Hello,

    1) Sometimes such glitch happens if the timeout is reached before finishing the import of the menu and the system starts to import the menu again and again. So, just go to Appearance > Menus and remove unnecessary menu items or create your own menu.
    2) Do you have this issue on the home page only or for all the pages/products? What version did you import?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 29, 2019 at 17:42

    Hello,

    We have sent PSDs archive to your registration email.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 29, 2019 at 17:11

    Hello,

    1) We have disabled cache plugin that you used and installed W3 total cache. It displays better results than you had.
    2) We optimized few slider images to show you an example http://prntscr.com/q3xc95 If you compare the size you’ll understand that you could save a lot of space and speed up your site just by using optimized images because images on the home page take 1.9Mb http://prntscr.com/q3xesk
    Use Tinypng online service or WP plugin https://wordpress.org/plugins/tiny-compress-images/
    3) Deactivate plugins that you don’t use, Revolution slider for example. Because every additional plugin calls additional scripts and CSS that slows down a site.

    So, these base things allowed to speed up your site from D https://tools.pingdom.com/#5badec99f8800000 to B https://tools.pingdom.com/#5badfa9500c00000 and we are sure that it could be better if proceed with the optimization. We don’t have advanced optimization experts because that is outside the scope of our support but you can submit request to WPKraken team.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 29, 2019 at 16:00

    Hello,

    1) Add the following code to Theme Options > Custom CSS

    @media only screen and (min-width:992px){
        .menu-main-container > ul:before, .menu-main-container > ul:after {
        content: '';
        display: table;
        clear: both;
    }
    
    .menu-main-container > ul {
        display: flex;
        justify-content: center;
    }
    }

    2) This is preloader. If you want to disable it go to Theme Options > General > disable Site preloader option.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 29, 2019 at 14:03

    Hello,

    If you don’t believe me then disable all the third-party plugins that you use. After that enable Royal Core plugin and then enable third-party plugins one by one and you’ll check, one of them will call the Fatal error because it is not compatible with our theme and with Royal core. Find analogs or contact plugin author to fix the compatibility issue.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 29, 2019 at 13:57

    Hello,

    1) Check the password that you provided. We can’t connect to your FTP
    Response: 530 Login authentication failed

    2) You enabled single product build http://prntscr.com/q3ueag Do you want to build product using the builder or prefer the pre-created layout?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 29, 2019 at 13:49

    Hello,

    We don’t delete anything! We just added some additional information to explain to you what exactly was wrong. And you did not provide FTP access.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 29, 2019 at 13:46

    Hello,

    Sorry, I don’t understand you. I have clearly explained the situation. We can’t guarantee compatibility with all the third-party plugins that you use. If you want to use Royal theme then Royal core plugin is required, so find another plugin than Ketchup Shortcodes Pack that is out of date by the way https://wordpress.org/plugins/ketchup-shortcodes-pack/

    Regards

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Viewing 30 posts - 19,501 through 19,530 (of 30,391 total)
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