Product image duplicated in the cart page

This topic has 6 replies, 2 voices, and was last updated 4 years, 6 months ago ago by Olga Barlow

  • Avatar: fabio_vito
    Fabio
    Participant
    November 26, 2019 at 18:04

    Dear Support,

    I realized that for some reasons the product image of any product added to the cart is duplicated. One image under each other in the cart page.

    Could you please help me to solve the problem? I would like to have just one image (thumbnail) per product in the cart page.

    Best regards.

    Please, contact administrator
    for this information.
    5 Answers
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    November 26, 2019 at 19:52

    Hello,

    Provide us with temporary Dashabord and FTP access to your site to check the problem in more detail.

    Regards

    Avatar: fabio_vito
    Fabio
    Participant
    November 28, 2019 at 22:36

    Here below the details.

    Please keep track of any change that you performed and let me know afterwards.

    Best regards.

    F.

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    November 29, 2019 at 12:53

    Hello,

    1) Do you have any blocking for on your site for other counties? We can’t check your staging website http://prntscr.com/q3t7r2
    2) We need also FTP access to check the files. You did not provide it.

    So, give us all the necessary information to proceed.

    Regards

    Avatar: fabio_vito
    Fabio
    Participant
    December 1, 2019 at 19:47

    Dear Support,

    We do not have any country restriction. Please try again I believe that was a temporary issue.

    This is the FTP account for the staging site.

    Best regards.

    F.

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    December 2, 2019 at 18:29

    Hello,

    Problem was caused by the Lazy Load Images option of the SG Optimizer plugin http://prntscr.com/q5627h . I have disabled the option and image is ok on the cart page.

    Regards

  • Viewing 6 results - 1 through 6 (of 6 total)

You must be logged in to reply to this topic.Log in/Sign up

We're using our own and third-party cookies to improve your experience and our website. Keep on browsing to accept our cookie policy.