Return to previous page

Constant requests for files that do not exist on my website

This topic has 10 replies, 3 voices, and was last updated 4 years, 4 months ago ago by Olga Barlow

Website's King

Participant

November 20, 2019 at 16:14

Hi, I have a problem with my site, my xstore theme is making constant requests for files that don’t exist on the website, so here is a sample of this request below:

0.009614 access(“/home/italia06/staging/1/wp-content/themes/xstore-child/woocommerce/add-to-wishlist.php”, F_OK) = -1 ENOENT (No such file or directory)
0.000102 access(“/home/italia06/staging/1/wp-content/themes/xstore/woocommerce/add-to-wishlist.php”, F_OK) = -1 ENOENT (No such file or directory)
0.000160 access(“/home/italia06/staging/1/wp-includes/theme-compat/woocommerce/add-to-wishlist.php”, F_OK) = -1 ENOENT (No such file or directory)
0.000076 access(“/home/italia06/staging/1/wp-content/themes/xstore-child//add-to-wishlist.php”, F_OK) = -1 ENOENT (No such file or directory)
0.000057 access(“/home/italia06/staging/1/wp-content/themes/xstore//add-to-wishlist.php”, F_OK) = -1 ENOENT (No such file or directory)
0.000043 access(“/home/italia06/staging/1/wp-includes/theme-compat//add-to-wishlist.php”, F_OK) = -1 ENOENT (No such file or directory)

The theme is generating an extreme amount of such requests which is what is causing the loading of the website’s home page for a very long time and at the end. To confirm this, I changed the theme on the staging website to a default one and the problem was solved.

How can I solve the problem permanently? Thanks

Please, contact administrator
for this information.

#225352 Copied Theme version: 6.2.1 WooCommerce version: 3.8.0

9 Answers

Olga Barlow

Support staff

November 21, 2019 at 13:03

Hello,

When did you get these reports and in what logs? Describe in detail to allow us to reproduce the issue.
Provide us Dashboard and FTP access to check and help you.

Regards

#225422 Copied

Website's King

Participant

November 21, 2019 at 15:10

The report was created by Siteground after an analysis.

However on GTmetrix or pingdoom the loading time of the home page reaches 60/70 seconds with a 3mb page

Please contact administrator
for this information.

#225429 Copied

Olga Barlow

Support staff

November 21, 2019 at 18:25

Hello,

You are using CDN. Please, login to your account http://prntscr.com/q07hy1 to allow us to flush the CDN cache if needed.
Before this please contact plugin author and ask them to fix the missing image http://prntscr.com/q07kqt because it takes sometimes up to 24s to load that image http://prntscr.com/q07k0t before proceeding to next page elements
Regards

#225439 Copied

Website's King

Participant

November 24, 2019 at 15:43

CLOUDFLARE account successfully activated. I have disabled the plugin that generates the error for the moment.

#225597 Copied

Olga Barlow

Support staff

November 26, 2019 at 13:08

Hello,

1) We found one more plugin that caused loading error because of calling the wrong file from our XStore core plugin. It’s Bloom plugin https://prnt.sc/q07gtk
The reason of the problem is that plugin author is using the same constant as we do. Our plugin slug is ‘et-core-plugin’ because it’s core plugin of 8theme for the XStore theme that’s why used ET_CORE_URL constant and we are sure that’s a good practice but their plugin slug is ‘bloom’ and we can’t understand why they are using the ET_CORE prefix for classes for bloom plugin that is not related with plugin name/slug in any way. We have submited email to plugin developers with the request to change the constat but did not get any reply. So, we disabled that plugin on your site to avoid missing file that increases the page loading.

2) We have installed the cache plugin and compared shop page results with our theme and with the Storefront theme. Here are results
a) Our theme with pingdom test tool https://tools.pingdom.com/#5ba9cc578a400000 – 1.97s http://prntscr.com/q29bex
gtmetrix test tool https://gtmetrix.com/reports/www.italiangriffe.eu/fZIJNKSz – 4.9s http://prntscr.com/q29c5c
b) default WP theme Storefront with pingdom test tool https://tools.pingdom.com/#5ba9ca3d3e000000 – 1.29 s http://prntscr.com/q29cpw
gtmetrix test tool https://gtmetrix.com/reports/www.italiangriffe.eu/lUzy8xjI – 4.2s http://prntscr.com/q29d4f

As you can see it’s not a very big difference of speed test between our theme and default theme.

3) We did not find requests of missing files mentioned in the very first message.

We are ready to give you refund if these results are not suitable for you and you prefer to choose another theme for your site.

Regards

#225701 Copied

Website's King

Participant

November 26, 2019 at 22:38

Of course I understand, for the moment, thanks, I try to do further tests to speed things up. But can I ask you a hand to fix the theme newsletter popup especially as a mobile? Because from mobile you can see badly. Thanks, you are very kind

#225734 Copied

John Holden

Support staff

November 27, 2019 at 04:12

Hi,

Please use Header Builder, then you can enable Auto Width for Newsletter Popup https://prnt.sc/q2l9tw -> https://prnt.sc/q2l9w6

Regards,
Hung PD

#225739 Copied

Website's King

Participant

November 28, 2019 at 18:26

Fantastic … only that after making all the changes and saved from the front end you don’t see them

#225858 Copied

Olga Barlow

Support staff

November 29, 2019 at 09:31

Hello,

Sorry? Don’t understand your answer. Could you clarify what is still wrong?

Regards

#225891 Copied
Viewing 10 results - 1 through 10 (of 10 total)