Provide us with Dashabord access to your site, please.
Regards
Olga Barlow
Participant
December 5, 2019 at 17:48
Hello,
Check now, please.
Regards
Olga Barlow
Participant
December 5, 2019 at 17:28
Hello,
The problem was caused by the cached version of the theme files. Try to update theme and XStore core plugin again and clear browser and plugin cache.
If it does not help then provide access to your Dashboard. What other problems with home page loading do you have?
Regards
Olga Barlow
Participant
December 5, 2019 at 17:23
Hello,
Provide us with temporary Dashboard access to check and help you.
Regards
Olga Barlow
Participant
December 5, 2019 at 17:21
Hello,
Done. You used 3 columns layout for the icons but it should be the 1 column http://prntscr.com/q6pefx
Regards
Olga Barlow
Participant
December 5, 2019 at 17:16
Hello,
Provide us with Dashboard access to check the Theme Options and help you with your problem.
Regards
Olga Barlow
Participant
December 5, 2019 at 16:50
Hello,
We are glad to hear that problem was solved.
Regards
Olga Barlow
Participant
December 5, 2019 at 12:38
Hello,
Go to WooCommerce > Settings > Checkout > edit your payment method, that information should be there.
Regards
Olga Barlow
Participant
December 5, 2019 at 12:37
Hello,
The button should be there. But are you sure that you installed all the required plugins? Not recommended but required?
Provide us with temporary Dashboard access to your site to check.
Regards
Olga Barlow
Participant
December 5, 2019 at 12:36
You are welcome.
Regards
Olga Barlow
Participant
December 5, 2019 at 11:20
Hello,
Go to Appearance > Themes > install and activate Storefront theme (default WooCommerce theme). Check the cart page after that. Do you have the same problem? Provide screenshot what price you have with the default Storefront theme.
Problem is that Redux Framework (options framework) does not detect SSL on your site. Our theme uses Redux for theme options but we are not developers of that plugin. We made some changes in plugin files to fix the issue but don’t update plugin because you will lose this modification and get the problem again.
Regards
Olga Barlow
Participant
December 4, 2019 at 19:59
Hello,
This is new feature of the theme. If you don’t like it you can disable the toggle for the footer widgets in Theme Options > Footer > Footer layout > Footer Widgets Toggle On Mobile > off.
Regards
Olga Barlow
Participant
December 4, 2019 at 19:57
You are welcome.
Regards
Olga Barlow
Participant
December 4, 2019 at 19:53
Hello,
What mobile device do you use? Do you face problem on the home page or subpages?
We are not sure, something is wrong with that post because even if we try to display feeds using Smash Balloon Instagram Feed plugin that post also is skipped. You can enable and test by yourself.
Instagram does not crop medium and large images, it crops only thumbnail image size. We’ll try to improve element and limit height using CSS styles in future updates.
Regards
Olga Barlow
Participant
December 4, 2019 at 19:15
Hello,
Provide us with FTP access to your site to check the problem in more detail.
Regards
Olga Barlow
Participant
December 4, 2019 at 17:17
Hello,
You are welcome.
1), 2) Disabled
3) Only if you plan to import demo content again but I suppose you don’t because your site is live.
4) Yes, we disabled and removed it.
5) It’s some file of the email templates http://prntscr.com/q66jfm I know nothing about your changes in that file because we did not copy it to child theme. So, check and update it.
Regards
Olga Barlow
Participant
December 4, 2019 at 12:44
Hello,
1) Once I added the wishlist URL to the cache plugin settings to prevent it from caching http://prntscr.com/q61qwh we don’t see problem.
11) Check now.
Regards
Olga Barlow
Participant
December 4, 2019 at 12:07
Hello,
We updated theme and included plugins. Check, please.
Regards
Olga Barlow
Participant
December 4, 2019 at 08:01
Hello,
Provide us with WP Dashboard and FTP access to your site to check the 1, 2, 3.
4) Ajax search result depends on server response time and DB structure. Theme sends requests to your DB and waiting for response. So, if it’s slow them try to speed up the server response time. We can do nothing with it.
Regards
Olga Barlow
Participant
December 4, 2019 at 07:52
Hello,
Mentioned strings are related to XStore core plugin. So, you need to make sure that you translated them in Loco Translate > Plugins > XStore core, and make sure tgat you pressed not just Save button for the translation but also Sync button to make translation up to date. If it doesn’t help then provide WP Dashboard access to your site. We’ll check and help you.
Regards
Olga Barlow
Participant
December 4, 2019 at 07:48
Hello,
You are welcome. We fixed compatibility, made changes in theme files. Fix will be included in the future update.
Would be grateful for your review on ThemeForest for our theme.
Regards
Olga Barlow
Participant
December 3, 2019 at 18:16
Hello,
1) Can’t reproduce this error. Try to crear plugin cache and check again. Maybe your cache plugin caches the wishlist page.
