Hello,
Provide us with Dashboard and FTP access to your site. We’ll update.
Regards
Hello,
Provide us with Dashboard and FTP access to your site. We’ll update.
Regards
Hello,
Yes, the description will be fixed in the next theme update.
Regards
Hello,
Yes, the description will be fixed in the next theme update.
Regards
Hello,
Try another browser or another PC. Point is that images on your screenshot are out of date from the old version of WPBakery http://prntscr.com/q5ogdh
Now they are absolutely different http://prntscr.com/q5ogxn
Regards
Hello,
https://gyazo.com/79a052098233022514cd45fe0cfae9f3
You are using cache plugin. Clear plugin cache.
Regards
Hello,
Edit code as mentioned on the screenshot https://prnt.sc/q5o12e to remove duplication if the responsive option is disabled or enabled.
Regards
Hello,
Fixed. Check now.
Regards
Hello,
Point is that file exists in that folder, for example, http://prntscr.com/q5nsri
So, contact your hosting provider to find out why it displays 404 for the files.
Also, one of your plugins causes fatal error http://prntscr.com/q5nyh9
Contact plugin author.
Regards
By the way, we have fixed issue with the preloader. Check now.
Regards
Hello,
Looks that this is some Revolution slider glitch with the youtube video, we have imported the example from the Revolution slider package https://revolution.themepunch.com/wordpress-youtube-header/ but it does not work on your site even if the default theme is enabled, at the same time Vimeo video works fine https://gyazo.com/e7133fadd93f73d7c5229506b357c8c2
Unfortunately, we can do nothing with this. You need to contact Revolution slider support to find out what is the reason of the problem because we are not plugin developers and don’t have advanced help for the plugin bugs. Or use vimeo/HTML5 video.
Regards
Hello,
Check now.
Regards
Hello,
1) We use the default WooCommerce function to display related products and don’t have extra options for this https://docs.woocommerce.com/document/related-products-up-sells-and-cross-sells/#section-3 Use Up-Sells slider instead of related products if you want to be able to choose the products to display. Or maybe look for additional plugins that would allow you to change the related products query type.
2) This is the option for the related posts only.
Regards
Hello,
1) Read the slider documentation https://www.themepunch.com/faq/how-to-change-the-timing-of-slides/
2) Read the slider documentation on how to edit navigation https://www.themepunch.com/slider-revolution/navigation-editor/
3) Edit carousel settings for the items space http://prntscr.com/q5k0vg
4) There is no such option in revolution slider as we know. But you may also ask Revolution slider author in the comments area to be 100% sure.
5) https://gyazo.com/f160fe302fe17d5f4fa10ca8518d7fff
Regards
Hello,
Sorry, I’m not sure that I understand you. What do you mean bu show variations, not attribute?
Regards
Hello,
Yes, changes will be included to the theme update. Copy legenda theme and legenda-core plugin folders to your production to apply changes.
Regards
You are welcome.
Regards
Hello,
1) Looks that theme was activated on another site than you use it for now if you get “The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) ”
Provide us with purchase code that you used for the activation of this site.
2) There are no product images on the checkout page by default. Probably they are added by the third-party plugin that you use to compose the product. So, contact plugin author to get instructions on how to change thumbnails that they added to checkout page.
Regards
Hello,
Looks that Instagram element can’t get preview image for one of your feeds with the video http://prntscr.com/q5j804 Do you have any special settings for this feed?
Regards
Hello,
You may go to the Downloads page of your ThemeForest account, download theme package and compare version of theme archive with the one you use (check the style.css file to find version). Let me know if you using the older version of theme on your site than the one on themeforest.
Regards
Hello,
You are welcome.
1) Yes, you can. You can use either video for the row background http://prntscr.com/q5j2x2 if you plan any text over the video or use Video player WPBakery element if you just want to add embed video to your page http://prntscr.com/q5j3fs
2) Clear browser cache. We don’t see any issues with icons http://prntscr.com/q5j20a
Regards
Hello,
Go to Loco Translate > Plugins > XStore Core > create translation and translate all the necessary strings. We would be very grateful if you could send us theme and core plugin translation files once you finish to allow us to include them to theme package for other users.
Regards
Hello,
7) Added to your child theme style.css
11) Provide us with FTP access to check why this option does not work for you.
Regards
Hello,
1) It’snot related to our theme. Go to WooCommerce settings and disable stock management if you don’t need it http://prntscr.com/q5ia7y
2) Why do you use custom to hide breadcrumbs https://gyazo.com/62f54919419fb6b14bc0ca08b48d0943 If you don’t want to show them then go to Theme Options > Breadcrumbs > Breadcrumbs Style > disable, if you just hide content using that custom CSS you’ll still have breadcrumbs padding.
3) Because there is no image that you used in your custom code http://prntscr.com/q5idv1
4) Use header builder to change the image width and number of columns that it takes https://gyazo.com/10ec4fb8c5135d4e5255877e1b9b08fe
5) Edit arrows and bullets navigation to change the color http://prntscr.com/q5ipgf Edit slide and button layer to change the button color for the revolution slider slide http://prntscr.com/q5iq4m
6) Edit bullets CSS http://prntscr.com/q5iko1
Regards
Hello,
Seems you used the old version of the import. Check now.
Regards
Hello,
1) There are 2 custom tabs already available for your products + 1 custom tab individual for every product http://prntscr.com/q5hkyl Is it not enough for you?
2) If you still need more tab then add priority to your filter params, for example
add_filter( 'woocommerce_product_tabs', 'woo_new_product_tab', 99 );
Regards
Hello,
1) If any warning persists even with the default theme it means that our theme is not the reason of the problem. Anyway, I logged in to help you with the second question and don’t see any warning anymore. Have you sorted out?
2) As I have told you to change the color of the headings go to Theme Options > Typography > Content > Headings > change font color, watch the video if you don’t understand what I’m talking about https://gyazo.com/3a1686047603fde060cf4bfe9f8e5a3f
Regards
Hello,
Add the empty text widget to the Main sidebar widget area to remove the default content. Or edit the page and disable sidebar in the page settings.
Regards
Hello,
Provide us with WP Dashboard access to check and help you.
Regards
Hello,
What version of XStore theme and XStore Core plugin are you using now?
Regards