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Topic: Xstore update and Xstore Core Update

donhetter

Participant

October 2, 2019 3:38 pm

1) Could you update the xtheme for us as shown in the screenshot http://prntscr.com/pdwlst

2)Also could you update the Xstore Core to version 1.2.6 as shown by screenshot http://prntscr.com/pdwmy4

I assume these are two different updates? We rather have you do the updates and make sure everything is correct. The last time we tried the update the website crashed several times.

Don
Theme version: XStore | Responsive Multi-Purpose WooCommerce WordPress Theme
WooCommerce version: Version 3.6.5

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Olga Barlow

Support staff

October 2, 2019 5:52 pm

Hello,

Provide us with Dashboard and FTP access to your site and we’ll help you with the update. Don’t forget to make a backup before you reply back with credentials.

Regards

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donhetter

Participant

October 2, 2019 8:10 pm

Thank you for the response. We noticed on the update it says: Any customization’s you have made to theme files will be lost. What is the theme files?

We made a lot of customization to this theme, added, products, pages, text, changes to the menus, header, sliders, widnets etc.

Is all of these customization going to be lost during the update?

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Olga Barlow

Support staff

October 3, 2019 6:42 am

Hello,

Customization of theme files means that you changed code of any file in wp-content/themes/xstore folder. If you do not change anything there then you won’t lose it. You won’t lose products, pages, anything you created from WP Dashboard. Anyway, do the backup of your files and DB just in case. What theme version are you using now? Do you use child theme? Did you change anything in child theme files if you use it?

Regards

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donhetter

Participant

October 3, 2019 4:50 pm

We are using the Xstore Child Version: 1.0. I do not think we made any changes to the theme files but again I do not know for 100 percent.

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donhetter

Participant

October 3, 2019 5:12 pm

Is there a way you can check at wp-content/themes/xstore folder if we made any changes to the files? Again I do not think we did but its been months ago and I am not 100% sure we didnt.

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Olga Barlow

Support staff

October 3, 2019 5:53 pm

Hello,

Nope, the theme includes a lot of files, we can’t compare every file with the original one for those who want to update our theme, hope you understand, we have thousands clients, it’s just impossible to spend time for these things. If you are not sure then create a staging website (full copy of the production one) and update the theme and all the necessary plugins there first. If everything is ok then you’ll be able to update production.

Regards

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donhetter

Participant

December 2, 2019 4:06 pm

Hi,

We keep getting email messages about:

We’d like to let you know that an update to your item XStore | Responsive Multi-Purpose WooCommerce WordPress Theme by 8theme is now available in your Downloads page.

Could you update this theme for us, plus update the Xstore core plug in and update us to wordpress 5.3? We would appreciate it and also would fill more comfortable if you made these updates.
Don

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Olga Barlow

Support staff

December 2, 2019 7:22 pm

Hello,

What version of XStore theme and XStore Core plugin are you using now?

Regards

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donhetter

Participant

December 2, 2019 9:22 pm

Theme 5.4 (child 1.0) I do not know if this is correct or not, of not point us to where we can find this info for u

plugin is XStore Core 1.2.6

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John Holden

Support staff

December 3, 2019 5:30 am

Hi,

You’re using old version, please update Theme & Plugins to latest version: https://xstore.helpscoutdocs.com/article/63-theme-update

Regards,
Hung PD

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donhetter

Participant

December 3, 2019 5:42 pm

We already know this. We was told in several threads that you could update this for us and you told us you could if we gave you our access information to log into our account. We had trouble before trying to download and update this theme that is why we asked again.

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Olga Barlow

Support staff

December 3, 2019 5:55 pm

Hello,

Provide us with Dashboard and FTP access to your site. We’ll update.

Regards

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donhetter

Participant

December 3, 2019 7:19 pm

We attached the temp login information, Per instructions we did a website backup

Please update the following

1 update Word Press 5.3

2 Update to X Store to 6.2.3

3 update X Store Core plugin

Content is visible for topic creator and
support staff only.

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Olga Barlow

Support staff

December 4, 2019 12:07 pm

Hello,

We updated theme and included plugins. Check, please.

Regards

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donhetter

Participant

December 4, 2019 4:21 pm

Thank you. with the update we noticed a few minor problems:

1) On devices like like smartphones and tablets the black add to cart button is hovered over the entire product images on the homepage. http://prntscr.com/q65i1q

2) on each product page on the top, where it says related products http://prntscr.com/q65kzb this hovered buttom image is a again problem.

3)Under system requirements http://prntscr.com/q65j9w the Max execution time: is only 30. Is this a problem?

4) At http://prntscr.com/q65kzb it says the Redux Framework is not required. Should we remove it?

5) It says Your theme (Xstore Child) contains outdated copies of some WooCommerce template files. Is this a problem?

4)

3)

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Olga Barlow

Support staff

December 4, 2019 5:17 pm

Hello,

You are welcome.
1), 2) Disabled
3) Only if you plan to import demo content again but I suppose you don’t because your site is live.
4) Yes, we disabled and removed it.
5) It’s some file of the email templates http://prntscr.com/q66jfm I know nothing about your changes in that file because we did not copy it to child theme. So, check and update it.

Regards

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donhetter

Participant

December 4, 2019 6:08 pm

1,2 can you give us directions to disable this hovers.

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Olga Barlow

Support staff

December 4, 2019 7:51 pm

Hello,

Dashboard > XStore > Theme Options > WooCommerce > Shop > Products Style > Product Content Elements

Regards

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donhetter

Participant

December 4, 2019 7:56 pm

Another issue that needs to be brought up.

Screenshot http://prntscr.com/q68qeg is how are footer menu looks on a laptop. Now before it look like that on all mobile devices including, iphone, samsung galaxy, ipad etc.
However, now it looks like this screenshot on mobile devices. http://prntscr.com/q68x1v

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