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Viewing 30 posts - 19,021 through 19,050 (of 30,391 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 20, 2020 at 12:07

    Hello,

    The main page builder of the XStore theme – WPBakery, it always was and still is at this moment, check the theme description https://themeforest.net/item/xstore-responsive-woocommerce-theme/15780546 and theme changelog https://xstore.8theme.com/update-history/
    XStore theme is compatible with Elementor but this plugin does not come bundled with XStore theme. If you want to use Elementor instead of the WPBakery then go to Plugins > Add new >install Elementor plugin. Keep in mind that you can’t edit pages content created by WPBakery using Elementor. You need to create page content from scratch.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 20, 2020 at 11:21

    Hello,

    1) There could be few reasons of this issue and I can’t tell you which one is in your case without link to page:
    a) Position of the content in the Row settings http://prntscr.com/qq61pf
    b) Additional padding of the column or element http://prntscr.com/qq626c
    So, provide us with link to page with this issue.

    2) Because image is resized depending on the block width. If you need just add the line in 2px use either border for the text/heading element http://prntscr.com/qq64i9 or Separator WPBakery element http://prntscr.com/qq64y2

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 20, 2020 at 11:11

    Hello,

    Don’t see problem with the variations color https://gyazo.com/039435b67c8e4d2fcee8e310911c9cf9
    Could you provide us with link to product with the issue and screenshot of the problem for better understanding?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 20, 2020 at 10:48

    Hello,

    The backup schedule depends on changes on your website. If you have online store and get a number of orders every day we think it would better to make backups more often than every 2 weeks because in case something happens and you restore backup then you may lose some orders. So, maybe discuss with your hosting to change the backup schedule. But this depends on your decision.
    Besides, always do the backup of files and DB before major theme or XStore core, WooCommerce plugins update or update of WordPress CMS.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 20, 2020 at 10:37

    Hello,

    1) I’m not sure about this, it’s your site. This plugin does not come bundled with our theme, so we don’t have any recommendations about this. Read the plugin description and decide if you need it or not.

    2) If you take a look at links you’ll see that it comes to settings of the third-party plugin (Abandoned Cart Lite for WooCommerce), not to our theme settings or files. We don’t see any queries in our theme that could cause the mentioned error and any links to our settings in the error logs, so check the third-party plugins that you use. For example, plugin mentioned above.
    Also, if you check the WooCommerce > Status > Logs you’ll see that GreenPay by Green Payment Processing plugin generates log files everyday http://prntscr.com/qq5cou So, clear from the plugin author if you need these logs and disable them in plugin settings if not.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 17, 2020 at 19:13

    Hello,

    Check now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 17, 2020 at 18:42

    Hello,

    No, don’t think that problem with Redux is related to demo mode. It looks like a permission or timeout problem. If you face it again contact your hosting provider to check the error logs and find out the reason of the free plugins update.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 17, 2020 at 18:39

    Hello,

    3) To open drop-down menu you need to click the arrow now. In another case, how do you think it should open the drop-down and go to link at the same time?
    To fix the issue with the menu alignment provide us with WP Dashboard and FTP access.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 17, 2020 at 18:31

    Hello,

    Don’t edit parent theme and bundled plugins files because you will lose your changes after theme or plugin update! If you want to change the CSS styles use XStore > Theme Options > Custom CSS or Additional CSS to overwrite existing styles of theme or plugin.
    So, if you want to change the border width by additional CSS customization just add the custom code to one of the mentioned areas

    .vc_general.vc_cta3.vc_cta3-style-outline {
        border-width: 1px
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 17, 2020 at 18:25

    Hello,

    Check now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 17, 2020 at 18:24

    Hello,

    Go to Plugins > disable and remove existing Legenda Core plugin. After that go to Appearance > Install plugin and install core plugin again and you’ll get the updated version.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 17, 2020 at 17:58

    P.S. https://imgur.com/a/z6gqw4r if you add the border color at design settings tab don’t forget to add the border width and border type in appropriate fields http://prntscr.com/qp5qa9

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 17, 2020 at 17:56

    Hello,

    Unfortunately, default WPBakery element Call to action does not have advanced settings to control the border width. If you need advanced Call to action block you can install and activate Massive Addons plugin (Appearance > Install plugins) and use Callout element https://massive.mpcthemes.net/call-out-box/ http://prntscr.com/qp5oyv

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 17, 2020 at 17:46

    Hello,

    1) Contact form uses the body font. To change the body font go to Theme Options > Typography > Content.
    2) FuturaBookC font that is chosen for the headings on your site is the custom font. Go to XStore > Custom Fonts > and make sure that this font is uploaded and exists. Because it looks that it does not.
    3) Go to XStore > Theme Options > Header builder > Mobile menu > Dropdown Opening Action > choose ON.
    You may try the Lightshot screenshot tool.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 17, 2020 at 17:33

    Hello,

    If you want to import all the images you may try to launch demo import again but instead of full import choose media only https://gyazo.com/536f65186963c6a88eea299c0dd882b1
    This demo has a lot of images and probably the system reached the time limit during images import. If you face the same error after media import then provide WP Dashboard access to your site.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 17, 2020 at 17:28

    Hello,

    Seems this is problem of the HTML area of the Kirki Framework that we use for theme options, we’ll contact framework author about this. Meanwhile, you can use either Widget element to display custom widget area with the necessary GTMLoruse Static Block instead of the HTML editor http://prntscr.com/qp5a1d

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 17, 2020 at 17:09

    Hello,

    2) What do you mean you never use it? WooCommerce plugin is plugin that allows you to create products and sell them https://wordpress.org/plugins/woocommerce/ . If you don’t want to have and sell products then you can disable it. But WooCommerce Services is an additional plugin https://wordpress.org/plugins/woocommerce-services/ and in the plugin description you can read what options WC Services plugin provides.

    3) You don’t need this plugin for WooCommerce but it’s required for WooCommerce Services. So if you don’t use WooCommerce Services plugin than you can keep disabled Jetpack.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 17, 2020 at 17:02

    Hello,

    403 error caused by WP Store Locator plugin and appear even with the default theme
    https://gyazo.com/22228eb3584ac8e55a1211f9ea470ab1
    Contact plugin author to fix the issue because it’s not related to our theme on any side.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 17, 2020 at 16:47

    Hello,

    You are welcome.
    Then replace code above by this one

    a:focus, a:hover {
        color: #1089ef;
    }
    a {
        color: #68a9e0;
    }
    .product-title a {
        color: #222;
    }
    .product-title a:hover, .product-title a:focus {
        color: #888;
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 17, 2020 at 16:34

    Hello,

    Check the site. Does it look ok or some images are missing?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 17, 2020 at 16:26

    Hello,

    1) Because Header overlap option was enabled for the page http://prntscr.com/qp401w We have disabled that option and re-built header using Header builder option.

    2) Upload featured images for your projects. Projects without featured images are moved under the filters.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 17, 2020 at 16:04

    Hello,

    Submit customization request to WPKraken team to get help with this because additional customization is outside our support and unfortunately we can help you only with existing options.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 17, 2020 at 16:02

    Hello,

    We have sent the necessary files and instructions to your registration email. Check, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 17, 2020 at 14:23

    Hello,

    Provide us with FTP access to your site to check the issue in more detail.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 17, 2020 at 13:04

    Hello,

    1) “SiteTools > Statistics > Error log” are you talking about cPanel menu? Because there is no such menu item in WP Dashboard. We installed Error logs plugin and don’t see any errors
    http://prntscr.com/qp0d1t

    2) Do you use features of the WooCommerce Services plugin? Because it has not very good rating https://wordpress.org/plugins/woocommerce-services/ and also could be the reason of the issue because there is link to WooCommerce orders in the list of errors you provided http://prntscr.com/qp0rc8

    3) Jetpack plugin generates errors https://prnt.sc/qp07yi Once we disable plugin errors disappear. WooCommerce Services plugin requires Jetpack, so I would recommend you to disable both plugins and check if you face your issues. If not then those plugins are the reason of the problem.

    4) Google Analytics for WordPress by MonsterInsights plugin does not support auto JS minification http://prntscr.com/qp0ubg and generates error in console http://prntscr.com/qp0thp . Contact plugin author to fix this issue with minification support.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 16, 2020 at 19:18

    Hello,

    We have updated files of your child theme and also installed all the required plugins for the 4.2 version (Redux framework, CMB2 plugin).
    That’s all.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 16, 2020 at 19:16

    Hello,

    Are you asking if we have similar page template for the WooPress theme? All the available versions you can find here https://www.8theme.com/demo/woopress/ If any of these pages is suitable for you then you may import it using WooPress xml files. Let me know which one and I’ll provide you file.
    If there is no suitable version then you can create it using WPBakery page builder row by row.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 16, 2020 at 18:33

    P.S. Don’t forget also to optimize images before uploading them to your media library. You can save much space and speed up the site https://prnt.sc/qoo7n0

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 16, 2020 at 18:28

    Hello,

    Update all the products with landscape images and make them squared http://prntscr.com/qoo1e5 or portrait http://prntscr.com/qoo7vl but all the product images should have the same size. Don’t use different images, for example, one image 3000×4000 and other 4500×3400. Then may remove the custom CSS that I sent you above and you’ll get aligned grid of products.

    Also, we would recommend using smaller images than 4000px width. 2000px will be much enough.
    Some additional information about product images you can find in WooCommerce documentation https://docs.woocommerce.com/document/fixing-blurry-product-images/ because this question is not directly related to theme but to WooCommerce plugin.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 16, 2020 at 18:15

    Hello,

    Save the Row as template http://prntscr.com/qonyib and you will be able to import this template when you need it http://prntscr.com/qonz6p

    Regards

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Viewing 30 posts - 19,021 through 19,050 (of 30,391 total)
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