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A few questions - by mch - on WordPress WooCommerce support

This topic has 34 replies, 4 voices, and was last updated 4 years, 2 months ago ago by Olga Barlow

mch

Participant

January 6, 2020 at 10:27

Private Content

Please, contact administrator
for this information.

#227796 Copied Theme version: 6.2.5

33 Answers

mch

Participant

January 6, 2020 at 11:09

Hi
1- I received an email about new version of Xstore, should I download it? wouldn’t it change my current settings? https://gyazo.com/7a0956f4fea6dba07fd3a1ea07c4f3f0

#227803 Copied

Olga Barlow

Support staff

January 6, 2020 at 15:38

Hello,

1) Read the WP documentation to find out how to add subitems (product categories or products or pages) to your menu https://docs.woocommerce.com/document/docs-menus/adding-product-categories-to-menus/
Watch the video tutorial if you want to create mega menu https://youtu.be/f07MBdnFPfk

2) If you want to add link to Single image then edit Single images element and choose On click action > Custom Link http://prntscr.com/qk0usm

3) Watch video tutorial on how to update theme and choose the most suitable for you way https://youtu.be/xMEoi3rKoHk

Regards

#227812 Copied

mch

Participant

January 6, 2020 at 22:23

Thanks

1- where can I find Woocommerce URL to link it to my printify store? I couldnt find it.

2- Order of category in my phone and desktop are different, I can arrange the orders for desktop but I cannot find a way to apply the same order to mobile view. Thanks

#227837 Copied

mch

Participant

January 7, 2020 at 23:22

Hi Will you please reply to my last questions? Thank you very much

#227859 Copied

John Holden

Support staff

January 8, 2020 at 06:21

Hi,

Please send me some screenshots, I’ll be happy to provide you with a response once I have a better understanding of the situation.

Regards,
Hung PD

#227873 Copied

mch

Participant

January 8, 2020 at 18:48

Hi, Thanks.

This category order is different in desktop view vs mobile view, now this one is my desktop view https://gyazo.com/020b2c5206514818d164ff88ad246e5e

#227906 Copied

Rose Tyler

Support staff

January 9, 2020 at 09:12

Hello,

I see no differences http://prntscr.com/ql6kd5 and http://prntscr.com/ql6kz1 Try to clear browser cache on your mobile and check categories one more time.

Regards

#227934 Copied

mch

Participant

January 16, 2020 at 23:12

1- on my iphone Category order is different on desktop view and mobile view, https://gyazo.com/4dda5b767bb7a7969277a295e2bdcc69

2- how can I remove the occasions on the left ? basically it is brands, I changed the name to occasions. https://gyazo.com/5d028b22defa58c64c4dd2a0a9590d63

3- ”Send a message” font size is too big, https://gyazo.com/caac6fbfa108373f683f853eda9b6eec how can I make it smaller?

4- mega menu drop, is very to left side, it is not in middle, how can I adjust the margins on page? Thanks

5- how can I change the font for Instagram? Follow me #MahsaWatercolor https://gyazo.com/176169139001379f0f6450152d90fb43

6- this image in Home page in your demo looks much smaller than my image on home: https://gyazo.com/93900c6d9e9bf131ae24a34befc5da27
how can I make the view image size smaller, something more standard, what I have is very wide

Thank you

#228432 Copied
Rose Tyler

Support staff

January 17, 2020 at 09:49
Hello,

1) As I can see, you have changed the mobile menu http://prntscr.com/qoxe38 and removed categories from the Shop sidebar https://mahsa-watercolor.com/shop/
2) Theme Options > WooCommerce (Shop) > Shop page Layout > Sidebar Position On Category Page > Disable.
Content of this sidebar you can change in Appearance > Widgets > Shop sidebar.
3) Change font-size in settings of the Custom heading element.
4) Please describe the desired result in more details with screenshots.
Provide temporary wp-admin access, also.
5) You need to use custom CSS code, for example,
```
.null-instagram-feed .widgettitle {
    font-size: 25px !important;
    text-transform: none;
    color: #f48e8c;
}
```
6) You are using Slider revolution plugin, so I would recommend you read the documentation of the plugin.
Let us know if you need any further assistance.

Regards
#228445 Copied
mch

Participant

January 17, 2020 at 14:38

Thanks

1- how can I have this contact form like Xstore demo: https://gyazo.com/268194dd5106c8e4ea9b0a3acefdaf27 https://xstore.8theme.com/contact-us/

2- I can not show because when I click on drop menu and go to snipping tools the menu gets closed, but of you go on my website and click on All products and the dop menu you will see the whole drop column is not in center, is more to the left,

3- this didnt change the font type

.null-instagram-feed .widgettitle {
font-size: 25px !important;
text-transform: none;
color: #f48e8c;
}

#228451 Copied
Rose Tyler

Support staff

January 17, 2020 at 15:56
Hello,

1) http://prntscr.com/qp3pyp http://prntscr.com/qp3q43 https://contactform7.com/docs/
2) Try this custom CSS code:
```
.nav-sublist-dropdown {
    left: 50% !important;
    transform: translateX(-50%) !important;
    margin: 0 !important;
    animation: et-fadeIn .3s ease !important;
    display: block;
    opacity: 0;
    visibility: hidden;
    transition: all .2s ease-in-out;
}
.item-design-mega-menu {
    position: static;
}
.item-design-mega-menu:hover .menu-static-block.nav-sublist-dropdown {
    opacity: 1;
    visibility: visible;
}
```
3) https://www.w3schools.com/css/css_font.asp

Regards
#228459 Copied
mch

Participant

January 17, 2020 at 17:18

Thanks

1- I managed to make the contact form but I dont know how to change the font color ? https://mahsa-watercolor.com/minimalist-outfits-contacts/

2- how about instagram font: https://gyazo.com/47790d66f781397199bffe27b8e71ef3 where to set it or change it? it should be the same as other text fonts in my website

3- in mobile view, in menu, I want when we click on ”All products” it takes to store but it doesnt,

my Gyazo doesnt let me edit the images any more ins there any other tool that I can use to share my screen with you?

Thank you

#228476 Copied

Olga Barlow

Support staff

January 17, 2020 at 17:46

Hello,

1) Contact form uses the body font. To change the body font go to Theme Options > Typography > Content.
2) FuturaBookC font that is chosen for the headings on your site is the custom font. Go to XStore > Custom Fonts > and make sure that this font is uploaded and exists. Because it looks that it does not.
3) Go to XStore > Theme Options > Header builder > Mobile menu > Dropdown Opening Action > choose ON.
You may try the Lightshot screenshot tool.

Regards

#228481 Copied

mch

Participant

January 17, 2020 at 18:22

2- I installed the font but nothing changed on my website
3- It will not show the drop menu/mega menu any more, it only direct to store, and there is a new problem, the drop menu is out of page, on mobile, basically you cant see the list
4- how can I reduce this width in footer? : https://prnt.sc/qp69mx

#228486 Copied

Olga Barlow

Support staff

January 17, 2020 at 18:39

Hello,

3) To open drop-down menu you need to click the arrow now. In another case, how do you think it should open the drop-down and go to link at the same time?
To fix the issue with the menu alignment provide us with WP Dashboard and FTP access.

Regards

#228491 Copied

mch

Participant

January 17, 2020 at 18:56

details

Please contact administrator
for this information.

#228493 Copied

Olga Barlow

Support staff

January 17, 2020 at 19:13

Hello,

Check now.

Regards

#228494 Copied

mch

Participant

January 17, 2020 at 19:58

Thanks

there is a line showing up on the right side of the drop menu, it was not there before.

is there anything we can do so if we click on All products to goes to shop page? I need all products and also category like desktop version,

Also can you help with below cases too? Thank you

2- I installed the font but nothing changed on my website
4- how can I reduce this width in footer? : https://prnt.sc/qp69mx

5- this part https://prnt.sc/qp9mlj or similar https://xstore.8theme.com/demos/hipster/ is done by Slider Revolution or WP Bakery? Can I add new font to slider Revolution?

6- there is a gap here, how can I remove it? https://prnt.sc/qpa4kw

Thank you

#228495 Copied
Rose Tyler

Support staff

January 18, 2020 at 10:00
Hello,

1) Try to use the next code to remove the mentioned line:
```
.header-mobile-menu:not(.header-secondary-menu) .item-design-mega-menu .nav-sublist-dropdown .container > ul > li:not(:last-child) {
    border: none;
}
```
2) Go to Theme Options > Typography > Content > Headings and select the custom font http://prntscr.com/qpecxo
4) These values http://prntscr.com/qpedew you can change in Theme Options > Footer > Footer styling > Footer Paddings.
To change this http://prntscr.com/qpedpr , you need to use the next custom CSS code:
```
.footer-widget {
    margin-bottom: 1rem;
}
```
5) Please see screenshots from our demo – http://prntscr.com/qpee90 http://prntscr.com/qpeedm http://prntscr.com/qpeefr http://prntscr.com/qpeehi http://prntscr.com/qpeekg http://prntscr.com/qpeemt
The banner element can https://prnt.sc/qpefa1 custom font (that you uploaded in XStore Dashboard and selected in Theme options for headings) or default font family.
About Slider revolution, I would recommend you to check documentation of the plugin – https://www.themepunch.com/faq/use-your-own-fonts/
6) http://prntscr.com/qpegg5 http://prntscr.com/qpegdl

Regards
#228505 Copied
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