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Xstore update made the site crash - by gewoonbovenaan

This topic has 8 replies, 3 voices, and was last updated 4 years, 3 months ago ago by Olga Barlow

gewoonbovenaan

Participant

January 16, 2020 at 11:25

Hi i have updated the website two-kitchen.com to the newest version of xstore with kirki . but when i change the first page to home the site goes down,https://gyazo.com/8aef130613cddd2050ab1e56595e15f3 but when i change it to another page the site is live and works fine.. https://gyazo.com/cf96b108b3c9f808031977c895fa1a0c
any idea why that is?
i also cant see wp bakery in the page section while at role manager everything is activated.

Please, contact administrator
for this information.

#228399 Copied Theme version: 6.2.7

7 Answers

Rose Tyler

Support staff

January 16, 2020 at 11:29

Hello,

You need to enable WP debug mode https://wordpress.org/support/article/debugging-in-wordpress/ to find out what error appears on your site, it will point you in the right direction what needs to be fixed.
Try to disable all third-party plugins, that do not come bundled with our theme https://www.8theme.com/demo/docs/legenda/Plugins/Included_Plugins , and check how it works then.

Regards

#228400 Copied

gewoonbovenaan

Participant

January 16, 2020 at 11:48

Hi, i did the debugging but it didnt say anything. also all the plugins deactivated, nothing. when i change team it works again. What i also see is that the kirki is not in the plugin section. Could u pls check what is wrong ?

#228401 Copied

Rose Tyler

Support staff

January 16, 2020 at 13:07

Hello,

As I can see, pages can be edited using WPBakery Page Builder – http://prntscr.com/qoipea
Required files of kirki are bundled in Core plugin, so you do not need to install the Kirki as a separate plugin.
403 error is related to server configuration, contact your hosting provider.
Let us know if you need any further assistance from our side.

Regards

#228413 Copied

gewoonbovenaan

Participant

January 17, 2020 at 11:05

Ok still dont understand why this is happening because when i change in the settings that another page should be the homepage the site is working well.

Another website with xstore theme on another server etc is facing similar difficulties https://gyazo.com/04092bc94cf1b8a7396397d4c3af77ef although the site is online, when activating xstore options a error 500 comes. any idea why?

#228447 Copied

Olga Barlow

Support staff

January 17, 2020 at 14:23

Hello,

Provide us with FTP access to your site to check the issue in more detail.

Regards

#228450 Copied

gewoonbovenaan

Participant

January 17, 2020 at 16:06

Herewith

Please contact administrator
for this information.

#228464 Copied

Olga Barlow

Support staff

January 17, 2020 at 17:02

Hello,

403 error caused by WP Store Locator plugin and appear even with the default theme
https://gyazo.com/22228eb3584ac8e55a1211f9ea470ab1
Contact plugin author to fix the issue because it’s not related to our theme on any side.

Regards

#228474 Copied
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