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Viewing 30 posts - 18,991 through 19,020 (of 30,337 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 21, 2020 at 15:00

    Hello,

    At this moment it is the same way you described. The login page is http://prntscr.com/qqsa1x Once the user logged in http://prntscr.com/qqsacj And it does not depend on our theme, this is WooCommerce default option.
    So, don’t understand your question. Explain in more detail, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 21, 2020 at 14:56

    Hello,

    What version of the Revolution slider plugin do you use?
    Could you provide us with WP Dashabord access to your site?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 21, 2020 at 14:55

    Hello,

    You are welcome.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 21, 2020 at 14:54

    Hello,

    Do you want to restore the original copy of the page? Did you rename page you customized to your own title or left the default one?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 21, 2020 at 11:17

    Hello,

    1) Connection block. I have checked your header builder and don’t see problem to remove the connection block https://gyazo.com/d5417016b7d138624743024d61fbe6d7 or edit its content https://gyazo.com/32d098851b7c475e462a33eda75cc47a
    Could you explain your issue in more detail or provide gif using Gyazo gif for better understanding?
    2) Related products notices – fixed.
    3) Static Blocks. I don’t see problem to edit static blocks using WPBakery page builder http://prntscr.com/qqoi8w Have you sorted out?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 21, 2020 at 11:01

    Hello,

    These posts are old posts. Actually WPBakery was renamed some time ago, it was Visual Composer and even link on ThemeForest includes this title if you check https://codecanyon.net/item/visual-composer-page-builder-for-wordpress/242431
    Plugin developers renamed old Visual Composer to WPBakery and after that released a completely new plugin with different system and options using the Visual Composer title for this new product.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 21, 2020 at 10:51

    Hello,

    Could you explain to me in more detail what exactly is wrong and which slider of 2 is incorrect? Maybe provide screenshots for better understanding. Checked your installation and did not find difference in sliders https://gyazo.com/187566883443fe9406a82cf1ce04e63d

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 21, 2020 at 10:46

    Hello,

    Create page and add the Products WPBakery element. Then edit the element settings and choose the type of products you want to show, order by and order way https://gyazo.com/c9eb39610b30e35abcf23b3dc5936efe

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 21, 2020 at 10:40

    Hello,

    Go to Theme Options > WooCommerce > Single product > Single product layout > Move Product Name In Breadcrumbs > off.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 20, 2020 at 20:11

    Hello,

    Clear server cache and check now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 20, 2020 at 20:06

    Hello,

    It seems theme bug if you use Instagram element and Instagram widget, one overwrites settings of the other. Our developers will take a look at this bug and I’ll inform you once they fix the problem.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 20, 2020 at 20:04

    Hello,

    Theme comes with free version of the YITH Wishlist plugin. If you want PRO version you can upgrade it from dashboard http://prntscr.com/qqetlm but it’s paid.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 20, 2020 at 20:01

    Hello,

    1) You have translate nothing: theme – http://prntscr.com/qqeq5l , XStore core plugin – http://prntscr.com/qqeroj
    So, go to Loco Translate > Themes > XStore > edit translation and translate all the necessary strings.
    2) Don’t forget to translate header areas (Theme Options > Header builder) http://prntscr.com/qqesbn

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 20, 2020 at 19:55

    You are welcome.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 20, 2020 at 19:55

    Hello,

    Unfortunately, at this moment the single product builder does not have such option. But we passed your request to our developers and they will add such block in one of the next updates (I suppose within a month).

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 20, 2020 at 18:24

    Hello,

    Open Chrome console before product import. Either you have some js errors there or you have some Chrome extension installed that breaks requests. Also, try to import using another browser (Firefox for example) and using another PC. Let me know about the results.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 20, 2020 at 16:52

    I’m glad that you sorted out.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 20, 2020 at 15:21

    Hello,

    When I’m inspecting images both have 1px height and I don’t see difference truly saying https://gyazo.com/e6885f7f89d7b754c30c22ddc500804c

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 20, 2020 at 14:13

    Hello,

    Yes, daily bases backups are ok. As a rule, the client contacts the hosting provider to restore the backup and they will do it. But you need to ask these questions to your hosting provider, we are theme developers, we don’t know what provider you use and how your provider works, we have thousands of clients if we start to study moments related to clients’ hostings for every client we won’t have time to develop themes.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 20, 2020 at 13:00

    Hello,

    We are theme developers and can help you with questions related strictly to our theme settings/issues. Site backups is not related to theme, that’s why either ask your hosting provider or submit topic on the WordPress support forum to get detailed information about this.
    Hope for your understanding.

    Regards

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 20, 2020 at 12:50

    Hello,

    We are sure that our theme is not the reason of the problem. To check this you can go to Appearance > Themes > activate default Woocommerce theme (Storefront) and check. Probably you made something wrong or did not follow the WooZone plugin documentation or did not use correct plugin settings.

    1) We have imported test product and did not face any issues with the images import http://prntscr.com/qq7lee Describe in more detail what way to import products did you use? Maybe provide video for better understanding of your issue.

    2) We tried the same params as you had on the screenshot and don’t face any issues with the products search https://gyazo.com/9da4bd997e00050c1c082ce86ac2913e and https://gyazo.com/6425c144ecbed874b25f9d1c50111650

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 20, 2020 at 12:24

    You are welcome.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 20, 2020 at 12:24

    Hello,

    All the Legenda demo content based on the WPBakery page builder and plugin developers did not make migration tool from WPBakery to Visual Composer https://visualcomposer.com/help/faq/how-to-migrate-from-the-page-builder-to-visual-composer-website-builder/ That’s why if we change page builder all our clients will lose their content. We don’t want to risk clients’ sites.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 20, 2020 at 12:18

    Hello,

    What exactly is wrong with the images? Could you explain in more detail or provide screenshots for better understanding? Provide link to page with the issue to allow us to inspect the image.

    All the available settings for the product images you can find in Appearance > Customize > WooCommerce > Product Images.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 20, 2020 at 12:16

    Hello,

    1) Position of the content in the Row settings http://prntscr.com/qq61pf Use Top instead of the Middle.
    2) I don’t see the mentioned issue with the images https://gyazo.com/32ca88a93e24da7372d3e1409fb6b449 but I can just suppose that it caused by the resize. Anyway, if you want to avoid this issue use either one of the ways I described you before or hr tag, for example
    <hr style="width: 100px;border-top: 1px solid #0a58a4;">
    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 20, 2020 at 12:07

    You are welcome.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 20, 2020 at 12:07

    Hello,

    The main page builder of the XStore theme – WPBakery, it always was and still is at this moment, check the theme description https://themeforest.net/item/xstore-responsive-woocommerce-theme/15780546 and theme changelog https://xstore.8theme.com/update-history/
    XStore theme is compatible with Elementor but this plugin does not come bundled with XStore theme. If you want to use Elementor instead of the WPBakery then go to Plugins > Add new >install Elementor plugin. Keep in mind that you can’t edit pages content created by WPBakery using Elementor. You need to create page content from scratch.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 20, 2020 at 11:21

    Hello,

    1) There could be few reasons of this issue and I can’t tell you which one is in your case without link to page:
    a) Position of the content in the Row settings http://prntscr.com/qq61pf
    b) Additional padding of the column or element http://prntscr.com/qq626c
    So, provide us with link to page with this issue.

    2) Because image is resized depending on the block width. If you need just add the line in 2px use either border for the text/heading element http://prntscr.com/qq64i9 or Separator WPBakery element http://prntscr.com/qq64y2

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 20, 2020 at 11:11

    Hello,

    Don’t see problem with the variations color https://gyazo.com/039435b67c8e4d2fcee8e310911c9cf9
    Could you provide us with link to product with the issue and screenshot of the problem for better understanding?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 20, 2020 at 10:48

    Hello,

    The backup schedule depends on changes on your website. If you have online store and get a number of orders every day we think it would better to make backups more often than every 2 weeks because in case something happens and you restore backup then you may lose some orders. So, maybe discuss with your hosting to change the backup schedule. But this depends on your decision.
    Besides, always do the backup of files and DB before major theme or XStore core, WooCommerce plugins update or update of WordPress CMS.

    Regards

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Viewing 30 posts - 18,991 through 19,020 (of 30,337 total)
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