Error message "media not installed" after importing demo

This topic has 10 replies, 6 voices, and was last updated 3 years, 1 month ago ago by Olga Barlow

  • Avatar: Wen Yen
    Wen Yen
    Participant
    January 17, 2020 at 15:56

    Imported ‘minimalist outfits’ demo to a fresh wordpress installation. The message “Minimalist-outfits installed! But we have some errors: media not installed” message. The system requirements check shows everything is sufficient. What should I be asking my hosting provider to do?

    Please, contact administrator
    for this information.
    9 Answers
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    January 17, 2020 at 16:34

    Hello,

    Check the site. Does it look ok or some images are missing?

    Regards

    Avatar: Wen Yen
    Wen Yen
    Participant
    January 17, 2020 at 16:57

    I’ve only just imported the demo, including the demo content.
    There are some images that are not there, when I compare it to the live demo site
    motifculture.com
    vs
    https://xstore.8theme.com/demos/2/minimalist-outfits/

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    January 17, 2020 at 17:33

    Hello,

    If you want to import all the images you may try to launch demo import again but instead of full import choose media only https://gyazo.com/536f65186963c6a88eea299c0dd882b1
    This demo has a lot of images and probably the system reached the time limit during images import. If you face the same error after media import then provide WP Dashboard access to your site.

    Regards

    Avatar: Wen Yen
    Wen Yen
    Participant
    January 21, 2020 at 04:36

    thanks this is resolved, I reset the db and re-imported. Looks ok now.

    Avatar: John Holden
    John Holden
    Support staff
    January 21, 2020 at 06:03

    Hi,

    Glad to hear your issue has been resolved.

    If you have a quick minute we always appreciate a 5-star rating on our theme!

    https://themeforest.net/item/xstore-responsive-woocommerce-theme/reviews/15780546

    Your feedback is the motivation to improve our work and services.

    Regards,
    Hung PD

    Avatar: Chris_Shan
    Chris Shan
    Participant
    October 31, 2020 at 09:42

    Hi, I have the same problem but not solved even tried to just install media only.
    What can I do to increase the system time limit?

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 31, 2020 at 10:17

    Hi,

    Contact your hosting provider to get help with the increase, it is server side.

    Regards

    Avatar: apotik
    apotik
    Participant
    January 7, 2021 at 20:11

    Hello WEN YEN , please the support has not answered me for 2 days, can you tell me how you solved the problem? on the side of my host everything is ok, the problem comes from the theme and the demo
    thank you for your help

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    January 8, 2021 at 18:18
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