We have checked your site and missing images. Seems that you use webp format of the images that is not supported by Safari https://discussions.apple.com/thread/250073758
So, your issue is not related to our theme but to images format that you use. Upload png or jpg images to avoid problem. We re-uploaded your logo and icon in png format and it works http://prntscr.com/qxae84
1) To edit the order of the products on the home page go to Pages > Edit front page > edit the Products element and choose the order by and order way you need http://prntscr.com/qx9qag
To change the order at the shop page go to Appearance > Customize > WooCommerce > Product Catalog > http://prntscr.com/qx9qxv
Regards
Olga Barlow
Participant
February 3, 2020 at 18:24
Hello,
Go to Pages > edit Front page and replace all the images with animals and backgrounds with animals by your new images.
1) Are you talking about products on the home page or on the shop page?
2) Use child theme, copy header.php file to child theme and edit it according to your needs to replace search by anything else. If you don’t have PHP skills then you may submit the request here to get help with additional customization.
Regards
Olga Barlow
Participant
February 3, 2020 at 17:39
Hello,
Point is that we don’t have mentioned issues on our test installation. If you added any custom code then try to remove it because probably it caused issue for the sidebar carousel. Also, reload page after the window resize to reinit slider script.
Regards
Olga Barlow
Participant
February 3, 2020 at 17:26
Hello,
If you need help with additional customization you can submit request here. Default support does not include customization service we can help you only with the existing options.
Regards
Olga Barlow
Participant
February 3, 2020 at 17:21
Hello,
Why are you using Menu element in header builder http://prntscr.com/qwycqr where in static block you call the same menu element http://prntscr.com/qwyc40 ? It caused loop and your error. We removed the Categories menu from the menu static block and site works.
Regards
Olga Barlow
Participant
February 3, 2020 at 16:31
Hello,
Yes, fix will be included in the next update.
Regards
Olga Barlow
Participant
February 3, 2020 at 16:26
Hello,
Fixed. Check, please.
Regards
Olga Barlow
Participant
February 3, 2020 at 16:23
Hello,
Sorry for the delay in answering. Yes, the child theme is included in full theme archive and also you can find it in the Downloads area https://www.8theme.com/downloads/
But looks that there is some problem with translation Available and Sold strings. Our developers will take a closer look at this. I’ll inform you once we fix the issue.
Top New”, “Featured” and “Special – you can translate it by editing the page and tabs titles http://prntscr.com/qwtlpt
4) Because Widgetized sidebars of the other language use Main sidebar area that is empty. If you don’t want to show something there then remove Widgetized sidebar WPBakery element from footer static blocks of all the languages.
5) Add the following custom code to Theme Options > Custom CSS
.portfolio-descr {
pointer-events: none;
}
6) Done.
7) Check now.
8) We’ll release the new update to fix out of date files. Follow our updates.
9) These warnings come from Sitepress multilingual cms plugin. Contact plugin author to fix them.
Regards
Olga Barlow
Participant
February 3, 2020 at 09:53
Hello,
Go to Appearance > Menus > Manage Locations > check what menu did you set as the My account menu http://prntscr.com/qwqiat If you want to show the default menu then just unselect any menu. If you want to show some custom menu then create menu and add only items you want to show there.
Regards
Olga Barlow
Participant
February 3, 2020 at 09:48
Hello,
Go to Theme Options > Nice Scroll > try to turn off the option and check again. If it does not help then provide us with WP Dashboard and FTP access to your site.
Regards
Olga Barlow
Participant
February 3, 2020 at 09:47
Hello,
You are welcome.
Regards
Olga Barlow
Participant
February 3, 2020 at 09:47
Hello,
You are welcome.
Regards
Olga Barlow
Participant
February 3, 2020 at 09:47
Hello,
Provide us with WP Dashboard and FTP access to your site to check the issue in more detail.
4) Check now.
5) Developers need more time to make this improvement for the blog elements because of the number of improvements that we want to release in the upcoming update. Sorry for this delay.
We don’t see that fonts are loaded from the old URL but we can see a lot of links to old URL http://prntscr.com/qvp9gf
So, check the buttons and other links at all your pages.
Regards
Olga Barlow
Participant
January 31, 2020 at 17:24
Hello,
We finally found the reason of the issue, it’s Sticky header. Our developers are working on fix of this bug. They will be able to continue on Monday. Take our apologies for this delay and thank you for your understanding and patience.
Regards
Olga Barlow
Participant
January 31, 2020 at 16:46
Hello,
1) Promo element has default paddings and margins and the same time you set bg color for the bottom header row to white, that’s why you had the white space at the right and left. I changed it to #dc5958 and everything is ok.
2) Text color for the main mobile header was white. I changed it to black.
