This topic has 10 replies, 3 voices, and was last updated 4 years, 2 months ago ago by Rose Tyler
The Product Categories Widget is on the left, but sometimes disappears and leaves on the right.
Disorganized and obfuscated and reduced opacity
Please see this https://prnt.sc/qtuo64 https://prnt.sc/qtuoh2 https://prnt.sc/qtus17
Why does this happen ?
Hello,
Provide us with WP Dashboard and FTP access to your site, please. We’ll check the issue in more detail.
Regards
Hi!
Chek
Hello,
Thank you. I have passed your issue to our developers. I’ll inform you once they fix the issue.
Regards
Hello,
Something is wrong with FTP user permissions, our developers are not able to save any changes http://prntscr.com/qujdkk
Could you please check and fix to allow us to proceed?
Regards
Hi
I reset File permissions .
Try again
Hello,
We finally found the reason of the issue, it’s Sticky header. Our developers are working on fix of this bug. They will be able to continue on Monday. Take our apologies for this delay and thank you for your understanding and patience.
Regards
Hello,
Our developers are trying to connect to your FTP but get the error http://prntscr.com/qxg6v1
Could you, please, check and fix the problem to allow us to proceed with the fix for the sticky sidebar?
Regards
Hi
apologies for this delay .
use this credencial
Hello,
Please check the sidebar now.
Regards
The issue related to '‘Problem Product Categories Widget’' has been successfully resolved, and the topic is now closed for further responses