You are welcome.

Regards

Hello,

As a rule, static blocks do not look nice at the mobile menu, that’s why we would recommend using a classic menu structure with items and subitems for the mobile menu instead of the mega menu.

Regards

Hello,

You are using some plugin that hides backend login link. Try to disable it. We can’t log in to your Dashboard to proceed.

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Hello,

Provide us with WP Dashboard and FTP access to your site, we’ll implement it for you and also will include fix to next theme update.

Regards

Hello,

Files can’t be related by deleting the account. You can delete the account.

Regards

Hello,

CSS styles in combination with some option.

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Hello,

There is no popup option by default only message with the cart link, for example, http://prntscr.com/rhyv95 If you want to get the popup with the link to checkout then additional customization is required. You can submit additional customization request here.

Regards

Hello,

We can’t connect to your FTP. We got the following error first http://prntscr.com/rhxpmj and then after a number of tryings
Response: 421 Too many connections (8) from this IP
Error: Could not connect to server

Check and fix the error to allow us to connect to FTP and proceed.

Regards

Hello,

Go to Theme Options > Custom CSS and add the following custom

@media (min-width:479px) { 
    .post-next-prev {
        display: flex;
        justify-content: space-between;
        align-items: center;
    }

    .post-next-prev .span6 {
        width: 50%;
    }
}

Regards

Hello,

Go to your account area https://www.8theme.com/account and register all the available licenses. After that provide us with WP Dashboard access to site where you can’t update plugins.

Regards

Hello,

Thank you. Our developers will be able to try to recover headers tomorrow only because today all of them are out of the office and the support team doesn’t want to risk. But we’ll start tomorrow morning ASAP.

Regards

Hello,

To edit the layout of the single product you have 2 ways:
1) Single product builder that is enabled by default with this version (Theme Options > WooCommerce > Single product builder ). You can edit sections width, add or remove sections, add or remove elements http://prntscr.com/rhwipe
2) You can disable single product builder (Theme Options > WooCommerce > Single product builder > press Off) and use one of the pre-created layouts after that https://gyazo.com/28ddeb055e8cf7c8ca55fa1e87450300

Regards

Hello,

We found that issue with the header caused by the encoding of the special symbols like ¿ or simmilar if you use this symbol in the header it causes the error and clear the header content + does not allow to create new headers. We are working on finding a solution to solve this problem. You can create multiple headers on your site but don’t use the mentioned symbol till we fix the way to avoid this issue.

Regards

Hello,

1/ Enable the parent theme again.
2/ After that go to Theme Options > Import / Export > download the export file.
3/ Go Appearance > Themes > enable child theme.
4/ Go to Theme Options > Import / Export > import the exported file to get all your options back. But keep in mind that WP Customizer saves settings for the every theme to the separate fields, so you need to export/import options if you want to get them for the child theme or from child theme to parent theme again.

Regards

Hello,

We are working on your issue during a day. Once we find out what caused the problem I’ll inform you. Sorry for this inconvenience.
Also, I would recommend you to launch scheduled backups for your site once we fix the problem. Then it will be much easier to get a working version of the site back.

Regards