I bought your theme, but I have a question.
I have to update the site of a customer who has version 2.1 of your theme, WordPress 4.6.17 and WooCommerce 2.6.6.
how should I proceed to have as few problems as possible?
thank you very muchTheme version: 2.1
In your case, I would suggest you to create a staging site (full copy of the existing one) and provide us with Dashboard and FTP access to the staging site. We’ll update the theme, you’ll check and if everything is ok then you’ll be able to update the production site. If anything is wrong then you’ll have time to get the fix and only after that update production.
2.1 is out of date version and update to version 6.2.14 may cause issues, that’s why it’s not recommended update of the production site without staging site update.
If you don’t know if any changes were made then you may lose the changes after theme update. It’s not a big problem if the update is done at the staging site but then it would be needed to implement changes in the child theme again if you find that some functionality is gone. And we won’t be able to make these changes because additional customization is not included in our support, our support can help you only with built-in options. So, let me know if we can proceed with the update.
Ok. We found that the PHP version is 5.6. Min required version to use our theme and WooCommerce plugin is 7.0. Please, update PHP version to 7.0 or better to 7.3 version to be able to use the latest version of the theme and included plugins, 5.6 is out of date version.
thank you very much.
There are some graphic things a bit changed but everything seems to be okay.
If I give you access to the official website can you do it there too or can I do it myself?
If I do it how should I proceed?
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One standard license is valid only for 1 project. Running multiple projects on a single license is a copyright violation.
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