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Update theme - by teamecommerce - on WordPress WooCommerce support

This topic has 13 replies, 3 voices, and was last updated 4 years ago ago by Olga Barlow

teamecommerce

Participant

March 19, 2020 at 16:50

Hi,

I bought your theme, but I have a question.

I have to update the site of a customer who has version 2.1 of your theme, WordPress 4.6.17 and WooCommerce 2.6.6.

how should I proceed to have as few problems as possible?

thank you very much

#231494 Copied Theme version: 2.1

12 Answers

Olga Barlow

Support staff

March 19, 2020 at 19:24

Hello,

In your case, I would suggest you to create a staging site (full copy of the existing one) and provide us with Dashboard and FTP access to the staging site. We’ll update the theme, you’ll check and if everything is ok then you’ll be able to update the production site. If anything is wrong then you’ll have time to get the fix and only after that update production.
2.1 is out of date version and update to version 6.2.14 may cause issues, that’s why it’s not recommended update of the production site without staging site update.

Regards

#231499 Copied

teamecommerce

Participant

March 19, 2020 at 21:10

Hi,

thank you so much for your answer.

I had already backed up and restored to a subdomain that our provider allows us to have.

Thank you

Please contact administrator
for this information.

#231500 Copied

teamecommerce

Participant

March 19, 2020 at 21:20

unfortunately whoever made the site had not created the theme child

#231501 Copied

John Holden

Support staff

March 20, 2020 at 06:36

Hi,

Could you please clarify a little better?

Regards,
Hung PD

#231512 Copied

teamecommerce

Participant

March 24, 2020 at 18:48

Hi,

I just wanted to say that who developed the site did not create the theme child … I do not know if to update is a problem?

Can you give me a timing to see if updates to the latest version can be done?

Regards

#231798 Copied

Olga Barlow

Support staff

March 26, 2020 at 21:45

Hello,

If you don’t know if any changes were made then you may lose the changes after theme update. It’s not a big problem if the update is done at the staging site but then it would be needed to implement changes in the child theme again if you find that some functionality is gone. And we won’t be able to make these changes because additional customization is not included in our support, our support can help you only with built-in options. So, let me know if we can proceed with the update.

Regards

#231932 Copied

teamecommerce

Participant

March 27, 2020 at 14:08

hi,

Yes, I can confirm that you can do the update.

I will check any customizations comparing it to the original site

Thanks

#231988 Copied

Olga Barlow

Support staff

March 27, 2020 at 16:33

Hello,

Ok. We found that the PHP version is 5.6. Min required version to use our theme and WooCommerce plugin is 7.0. Please, update PHP version to 7.0 or better to 7.3 version to be able to use the latest version of the theme and included plugins, 5.6 is out of date version.

Regards

#232013 Copied

teamecommerce

Participant

March 30, 2020 at 08:42

Hi,

I’ve updated the php version to 7.3.

you shouldn’t have any problems now.

I’m waiting for confirmation

Regards

#232137 Copied

Olga Barlow

Support staff

March 30, 2020 at 21:06

Hello,

Check the site.

Regards

#232199 Copied

teamecommerce

Participant

March 31, 2020 at 09:04

Hello,

thank you very much.

There are some graphic things a bit changed but everything seems to be okay.

If I give you access to the official website can you do it there too or can I do it myself?

If I do it how should I proceed?

Thanks

#232230 Copied

Olga Barlow

Support staff

March 31, 2020 at 09:17

Hello,

It would be better and faster if we update the production site too. Provide us with access and make sure that PHP version is up to date.

Regards

#232233 Copied
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