When do you get this message? Seems that it’s related to WP Convert emoticons options of the WP not to our theme.
Regards
Olga Barlow
Participant
April 21, 2020 at 12:54
You are welcome.
Regards
Olga Barlow
Participant
April 21, 2020 at 12:50
Hello,
Problem caused by Themify – WooCommerce Product Filter plugin. Once I disabled plugin everything works fine.
Regards
Olga Barlow
Participant
April 21, 2020 at 12:07
Hello,
Problem is caused by the Woocommerce Credit plugin. Once the plugin is enabled then there are no breadcrumbs at the shop page and also sidebar does not appear. Provide us with FTP access to your site to check why this happened. Also, contact plugin author and ask if they use any filters, actions for the shop page that may cause this issue.
Regards
Olga Barlow
Participant
April 21, 2020 at 11:31
Hello,
1) Check the Infinite Scroll now. I have edited scroll settings http://prntscr.com/s38hv5
2) You call only the regular weight (400) of the Josefin Sans font http://prntscr.com/s38gix
That’s why 300 does not work for you.
So, if you want to use 300 weight for some elements only then use font-face or import https://css-tricks.com/snippets/css/using-font-face/ to call it and only after that apply CSS styles for the elements.
Regards
Olga Barlow
Participant
April 21, 2020 at 11:16
Hello,
That element uses the display: flex but IE/Edge are out of date browsers and do not support flex very well. Check the buttons now.
Regards
Olga Barlow
Participant
April 21, 2020 at 10:27
Hello,
I see that you use child theme. Did you make changes in the header? Provide us with FTP access to your site to check and help you with the update.
Regards
Olga Barlow
Participant
April 21, 2020 at 10:19
Hello,
If you need to edit search files then copy royal/searchform.php and royal/woosearchform.php to child theme and make the necessary changes.
Because of WooCommerce Filter Plus plugin. Once plugin disabled our option works fine. Check the plugin settings http://prntscr.com/s36thu
You are using a number of third-party plugins. Please, next time try to enable/disable them to check if it fixes your issue before submitting a request to theme support. We would be very grateful.
Regards
Olga Barlow
Participant
April 17, 2020 at 20:28
You are welcome.
Regards
Olga Barlow
Participant
April 17, 2020 at 20:28
You are welcome.
Regards
Olga Barlow
Participant
April 17, 2020 at 20:28
Hello,
1) Go to Theme Options > Import/Export download the export file of you options to a safe place.
2) Download child theme here https://www.8theme.com/downloads
3) Install and activate child theme.
4) Go to Theme Options > Import/Export > import the export file that you just downloaded > press Import. Reload customizer without saving any options. Now child theme is installed and options of the parent theme are imported. Customize child theme files according to your needs.
1) Use responsive options of the heading element http://prntscr.com/s1dx5z
2) Provide us with FTP access to your site to fix this issue.
3) Unfortunately, there is no such option in our theme. It’s possible only by additional PHP customization that is not included in our basic support. (XStore theme allows to place wishlist to header because it comes with header builder.)
4) There is no such option by default. Search icon in the Royal theme has only such design. If you want to change it you can do this only by additional customization. (XStore theme allows to choose between 2 designs of the search http://prntscr.com/s1elpd and use different for the mobile and desktop versions)
5) I have changed the colors by minor CSS customization. Check now.
6) Fixed. Check now.
7) XStore includes more options to customize header, footer, products to suit your needs because include the advanced module based on customizer that allows checking the changes in real-time. Watch XStore video tutorials to get more information about it https://www.youtube.com/playlist?list=PLMqMSqDgPNmCCyem_z9l2ZJ1owQUaFCE3
Truly saying looking at things you want to change I would suggest you to try XStore even for the current project. XStore also uses the WPBakery page builder, so you should no face a lot of issues after migration. We could exchange Royal to XStore if you want.
Regards
Olga Barlow
Participant
April 17, 2020 at 19:30
Hello,
Could you, please, update PHP version on your server to 7.0 at least but better to 7.2 or 7.3 http://prntscr.com/s1dpmr ? Because the latest versions such plugins as WooCommerce, Revolution slider do not support our of date PHP version 5.6.
Regards
Olga Barlow
Participant
April 17, 2020 at 19:16
Hello,
We need to finish major XStore update and then we’ll be able to release Legenda theme update. The process is a little bit slowed down because of the world situation, our team works remotely and it causes some delays with tasks.
Regards
Olga Barlow
Participant
April 17, 2020 at 19:08
Hello,
Demo was imported except some media https://gyazo.com/cc0e1c54bfd636ff6bcf5b30b4769462
This demo includes 252 images and server timeout is not enough to import all the media because if it size. But you will replace all the product/post images by your own. Do you really need all of them? If yes then I’ll import them manually for you.
Sorry, but I don’t understand how your question is related to our theme? Any redirect or similar things are not related to theme and should not be addressed to theme support. WooCommerce plugin also does not have options to put the shop at the subdomain. I suppose you need to create 2 installations: one for shop and another – all the other pages if you want to split them. But I’m not sure because it does not fall within the competence of theme support service.
Regards
Olga Barlow
Participant
April 17, 2020 at 18:32
You are welcome.
Regards
Olga Barlow
Participant
April 17, 2020 at 18:32
Hello,
Make sure that max upload size limit of your server is greater than theme archive that you are trying to upload. Because seems it’s not enough.
Regards
Olga Barlow
Participant
April 17, 2020 at 18:30
Hello,
1) I used custom CSS in child theme style.css to fix the mobile menu.
2) WooCommerce LightSpeed POS plugin calls the WooCommerce admin.css at the Theme Options page and causes the mentioned issue http://prntscr.com/s1cleu By default that files should not be applied there. So, contact plugin author to fix the issue, there is no need to call this file at theme options page.
3) You use row width background-size cover. It means that image will be always cut off to cover the row area. In your case, I would recommend you to disable full-height option and use vw for the row padding https://gyazo.com/2399778e28aab9a9fefc357ebcfde350 Then mobile version image does not look bad http://prntscr.com/s1cdg0
Regards
Olga Barlow
Participant
April 17, 2020 at 17:54
Hello,
Provide us with temporary WP Dashboard access to check the issue in more detail.
Regards
Olga Barlow
Participant
April 17, 2020 at 17:53
Hello,
Go to Theme Options > WooCommerce > Single Product > Single product layout > Show Next/Previous Product Navigation > Off.
1, 2, 4 – yes, copy core plugin and main theme folders to your production site.
3) Contact plugin author and ask what WooCommerce action do they use for their function to display the label and also this function name.
