Royal theme update removes headers and footer plus can't add new pasges

This topic has 10 replies, 2 voices, and was last updated 3 years, 11 months ago ago by Olga Barlow

  • Avatar: shivas-irons
    shivas-irons
    Participant
    April 20, 2020 at 20:34

    I updated the royal theme and it removed my headers and footers. I restored the old one in the meantime. I made a brief video showing things, easier to show than explain:

    https://www.dropbox.com/s/1gzb51ecx8wnj7c/royalupdate.mp4?dl=0

    Please, contact administrator
    for this information.
    9 Answers
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    April 21, 2020 at 10:27

    Hello,

    I see that you use child theme. Did you make changes in the header? Provide us with FTP access to your site to check and help you with the update.

    Regards

    Avatar: shivas-irons
    shivas-irons
    Participant
    April 21, 2020 at 16:54

    I have not made any changes to the headers or footer. Been a couple years ago since last changed.

    Much appreciate your help!

    Please contact administrator
    for this information.
    Avatar: shivas-irons
    shivas-irons
    Participant
    April 22, 2020 at 17:07

    I prvided the requested ftp info in the private content area yesterday. Thx.

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    April 22, 2020 at 19:06

    Hello,

    Thank you! We got it. We have a lot of requests during these days and that’s why there is some delay in answering. But we’ll check your issue soon.
    Sorry for this delay.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    April 22, 2020 at 19:17

    Hello,

    Check now.

    Regards

    Avatar: shivas-irons
    shivas-irons
    Participant
    April 24, 2020 at 00:07

    Awesome. Can you tell me what I need to be aware of next time I update thew theme?

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    April 24, 2020 at 11:23

    Hello,

    Nothing. I have made everything using theme settings and just removed files that were overwritten before.

    Regards

    Avatar: shivas-irons
    shivas-irons
    Participant
    April 25, 2020 at 21:32

    When I update in the future is there anything I need to pay attention to? I have been unable to update the theme without something not working.

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    April 26, 2020 at 11:28

    Hello,

    Update both: Royal theme and Royal Core plugin from Dashboard > Updates or using FTP. There are no other special things you need to do. You had a problem with the last update because your theme was too old, we moved from Option Tree framework to Redux and few files were overwritten in your child theme. Always do the backup before theme and core plugin update. If you need our help with this just submit a topic.

    Regards

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