We have a lot of requests from customers during these days that’s why you face some delay in answering. We respond within 24 hours but usually faster than that. If you split different questions to a few topic it’s easier to work with your requests because there is no need to read whole topic every time to find out what issues were already solved and what still waiting for fix. Different support members work on the support forum and every time they need to read all the replies of the conversation. If you post one issue rep 1 topic we could answer, solve and close the topic and avoid duplication of the questions.
There is add to cart icon there http://prntscr.com/sbf9ai but your products are variable and you should choose the variations before add products to cart, so that button will redirect you to a single product to choose the variations.
Regards
Olga Barlow
Participant
May 5, 2020 at 18:04
Hello,
1) I don’t see a problem with the shop banner area, it’s displayed http://prntscr.com/sbf2m5
2) Go to Appearance > Widgets > remove any widget (even empty) from the Filters widget area.
Regards
Olga Barlow
Participant
May 5, 2020 at 17:58
Hello,
Please, update theme to version 6.3.2 and XStore Core plugin to version 2.3.2. If you got the mentioned error it means that you updated only theme or only plugin to the latest version.
Add the following code to Theme Options > Custom CSS
@media only screen and (max-width: 992px){
.products-grid .product {
width: 100% !important;
}
}
Regards
Olga Barlow
Participant
May 5, 2020 at 17:30
Hello,
I have updated WordPress on your site to the latest version and everything is ok. Before this, you had a lot of JS errors related to WP in the console.
Our support expert is from Ukraine. Do you need his IP?
Regards
Olga Barlow
Participant
May 5, 2020 at 16:23
Hello,
Check the site. This issue will be fixed in next theme update.
Regards
Olga Barlow
Participant
May 5, 2020 at 16:05
Hello,
Provide them the following screenshot http://prntscr.com/sbcxer Master value is 2000 but local value is set to 0. That’s why WooCommerce and our theme displays 0 there.
Regards
Olga Barlow
Participant
May 5, 2020 at 15:58
Hello,
WP Dashboard works but to update theme we also need FTP access to your files. Please, provide us with FTP access to proceed with the update.
Regards
Olga Barlow
Participant
May 5, 2020 at 15:50
Hello,
Problem caused by ElementsKit plugin. Once I disabled it our header appears. Probably this plugin has some options to replace the header content. Read the plugin docs to find out what you enabled or contact plugin author to find out how to disable their builder for the header.
I can see that you have the fatal error because of memory limit and caused by third-party plugin that probably requires a lot of PHP memory http://prntscr.com/sbcbbo
Try to increase the memory limit or reduce the number of active plugins.
Regards
Olga Barlow
Participant
May 5, 2020 at 15:23
Hello,
Our brands were created in a different way and if we start to change it then all the users will lose their brands, so we can’t do this and will use WP API.
Regards
Olga Barlow
Participant
May 5, 2020 at 15:21
Hello,
Create translation for the XStore theme even if you use child theme.
Or provide us with WP Dashboard access to your site and we’ll help you with this.
Regards
Olga Barlow
Participant
May 5, 2020 at 15:15
Hello,
1) Login credentials that you provided do not work. Please, check the login and password and provide the correct one to allow our support team to do their job!
2) In case Internal server error appears then the fatal error should be in the server error logs. Internal server error does not appear without it. If you are a programmer of over 25 years you probably know this. So, make a double check of the server error logs.
Also, we use default PHP functions to check the memory limit. You can also go to WooCommerce > Status > check what the limit WooCommerce plugin detects. WooCommerce plugin is developed by another company.
Waiting for correct access to your WP Dashboard.
Regards
Olga Barlow
Participant
May 5, 2020 at 15:03
Hello,
I don’t lie! Please, we would recommend you to clarify the situation before wrongly accuse somebody.
Look, this is just auto-notification email about the reply from our staff. You get this because you ticked the box it during topic creation http://prntscr.com/sbbmo0
If you don’t want to get notification about our replies then let me know and I’ll disable it for you.
