Hey guys, how are you?
Please, i need your help to fix a question about tracking enhanced e-commerce.
I’m using the plugin gtm4wp.com as plugin to help me tracking enhanced e-commerce events as mentioned here: https://developers.google.com/tag-manager/enhanced-ecommerce#product-clicks
The problem is: When I click on a product image/title, to go into single product page and have more details, the summary of GTM debug mode should display an event called “product click” or “gtm4wp.productclickEEC”. It doesn’t happen, It displays a “Link Click” event.
Same problem when I remove an item from the cart.
I tried with some others themes on woocommerce, with same plugin and I can see and track the events mentioned (product click and remove from the cart).
Please, can you help me to fix it?
ThanksSite URL: hidden Theme version: Latest XStore version 6.2.4 / Core plugin 1.5.4 – December 5, 2019 WooCommerce version: Versione 3.8.1
Provide temporary wp-admin and FTP access, we can take a closer look.
Please note that we do not give a guaranty for full theme compatibility with all existing 3rd party plugins.
Ok got it.
sorry i forget it, here it is!
FTP does not work:
Error: Connection timed out after 20 seconds of inactivity
Error: Failed to retrieve directory listing
Please check the credentials. What port should be used?
Please, try again. thanks
Usually port 21
We face the same problem – can’t connect to FTP, unfortunately.
From which country and which IP are you using?
Maybe your country is on a blacklist. I can remove it if you provide me.
Our support expert is from Ukraine. Do you need his IP?
Ok, please try again and let me know if something doesn’t work
Technicians answered that this type of work requests additional customization that can’t be done for free, because it will take a lot of time (for example, the default structure of cart in your header are changed and not this only). Sorry, but we can’t help in this case.
You can submit a request to the WPKraken team
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