The Last Update Issue - by Farkouh - on WordPress WooCommerce support

This topic has 6 replies, 3 voices, and was last updated 3 years, 10 months ago ago by Olga Barlow

  • Avatar: Farkouh
    Farkouh
    Participant
    April 30, 2020 at 05:50

    Hi,
    I have just installed the last update for Xstore 6.3.2 Theme and core
    unfortunately after the update all the website was down
    there is no conflict with any plugin as i did deactivate all plugin and the issue is still on
    how can i downgrade to the previews version as i need my store to be working until this issue is solved ?

    5 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 30, 2020 at 07:50

    Hello,

    Check the server error log. What errors dо you have there?
    Please provide temporary wp-admin and FTP access, so we can take a closer look at the problem on your site.

    Regards

    Avatar: Farkouh
    Farkouh
    Participant
    April 30, 2020 at 08:19

    Hi ,
    thank you for your fast reply
    i cant find the footer as well
    i will send it on private.
    i needed the shop to be online and working so i have restored the website as it was

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    April 30, 2020 at 12:16

    Hello,

    1) It seems that WP Dashboard access is incorrect http://prntscr.com/s8kj3o
    2) What about FTP?
    Provide this information to allow us to proceed with update.

    Regards

    Avatar: Farkouh
    Farkouh
    Participant
    May 3, 2020 at 21:12

    Hi
    Sorry for the late reply i had an internet issue in the area.
    the credential is working now
    try again please
    i have restored the previews version and i lost all the updates i did in 2 days periods including the orders that i had.
    this FYI.
    thank you for your support

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    May 5, 2020 at 15:58

    Hello,

    WP Dashboard works but to update theme we also need FTP access to your files. Please, provide us with FTP access to proceed with the update.

    Regards

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