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Even the support emails get bounced back!!!

This topic has 4 replies, 2 voices, and was last updated 3 years, 11 months ago ago by Olga Barlow

brightskyapps

Participant

May 4, 2020 at 22:55

Can’t get any support from you, your theme doesn’t work, when I reply to your emails they just bounce back!!!!!!

PATHETIC!

Please, contact administrator
for this information.

#235675 Copied Theme version: Latest WooCommerce version: Latest

3 Answers

Olga Barlow

Support staff

May 5, 2020 at 07:25

Hello,

1) We don’t provide support via emails. You need to reply on the support forum if you have something to answer.

2) Please, don’t create multiple topics for the same problem. It will cause a delay in answering and misunderstanding.
Let’s continue our conversation here https://www.8theme.com/topic/new-installation-immediately-get-502-bad-gateway-errors/#post-235703

Regards

#235704 Copied

brightskyapps

Participant

May 5, 2020 at 09:04

Seriously?

You don’t support by email? The what is this then?

From your email:

Hello Brightskyapps,

Sorry for the inconvenience and thanks for contacting our team, we will help you to sort out the problem.
1) Make sure you have checked all the server requirements before the installation https://xstore.helpscoutdocs.com/article/60-xstore-theme-requirements
2) Provide us with server error logs to get detailed information about the mentioned error and WP Dashboard and FTP access to your site.

Total lies. Don’t embarrass people publicly when you lie.

If you send me an email asking me to provide you data then THAT IS SUPPORT VIA EMAIL!!!

How bad is your company?

Pathetic.

#235727 Copied

Olga Barlow

Support staff

May 5, 2020 at 15:03

Hello,

I don’t lie! Please, we would recommend you to clarify the situation before wrongly accuse somebody.
Look, this is just auto-notification email about the reply from our staff. You get this because you ticked the box it during topic creation http://prntscr.com/sbbmo0
If you don’t want to get notification about our replies then let me know and I’ll disable it for you.

Regards

#235888 Copied
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