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Viewing 30 posts - 17,521 through 17,550 (of 30,391 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 5, 2020 at 21:46

    Hello,

    Our theme has the special option to refresh the images https://www.8theme.com/topic/instagram-app-through-element-of-their-synchronization-problem/#post-235991 I’m not sure about third-party plugin. Contact plugin developer about this.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 5, 2020 at 21:44

    Hello,

    That was just Instagram cache, I see all the photos http://prntscr.com/sbivbx
    You can manage the delay of checking new posts from XStore > Instagram API. There you can also find a force check button.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 5, 2020 at 21:42

    Hello,

    Go to Loco Translate > Plugins > XStore Core > translate plugin strings related to registration.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 5, 2020 at 21:40

    Hello,

    Do you want to add the product categories to desktop menu? Read this post https://docs.woocommerce.com/document/docs-menus/#section-6

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 5, 2020 at 21:38

    Hello,

    Our developers will take a look at this problem and fix it in the next update.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 5, 2020 at 21:36

    Hello,

    There is no such option in our theme. You can add the feature request here https://www.8theme.com/taskboard/

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 5, 2020 at 21:34

    Hello, @Tanvir and @yaronb

    @Tanvir thank you for your efforts to help other clients! Much appreciate it.


    @yaronb
    If you added the API key then edit the page and choose the account in the widget/or Instagram Elementor element settings http://prntscr.com/sbiqjd

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 5, 2020 at 21:28

    Hello,

    1) Fixed.
    2) It’s off-canvas tyle https://gyazo.com/0c52377534fa83327d09660148047d41
    If you don’t like it you can change from Theme Options > WooCommerce > Shop > product page Layout > Sidebar Position For Mobile.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 5, 2020 at 21:22

    Hello,

    1) Go to Theme Options > WooCommerce > Shop Elements > Variation swatches > Swatch position > Disabled http://prntscr.com/sbiipr
    2) Go to Theme Options > WooCommerce > Shop > Produts styles > disable add to cart button http://prntscr.com/sbij7w

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 5, 2020 at 21:19

    Hello,

    You are welcome. Could you, please, stop the creation of the new topics till we solve the existing? You created more than 17 topic during a day but our resources are limited, we don’t have a lot of support staff because of the situation in the world. We hope for your understanding.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 5, 2020 at 21:15

    Hello,

    Use our product element if you want to display products at your page http://prntscr.com/sbietb
    More elements coming soon, we are working on creation of additional elements. If you have any proposition you may use Feature request form https://www.8theme.com/taskboard/

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 5, 2020 at 21:13

    Hello,

    In your case I would recommend you to create staging site (full copy of the existing one) and update theme there first. Then if everything is ok you’ll be able to update production site. If not then you’ll have a time to fix the issues and only when everything will be fixed update production. If you want we could help you with this but we need WP Dashboard and FTP access to your staging site and link to production.

    You may try to enable both builders at the same time but we can’t guarantee that there are not any compatibility issues between them.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 5, 2020 at 21:05

    Hello,

    Check your site now. You edited either theme or XStore core plugin files and it caused the issue. Never edit the parent theme and XStore core files! If you want to make any changes use child theme https://developer.wordpress.org/themes/advanced-topics/child-themes/

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 5, 2020 at 20:52

    Hello,

    Provide us with WP Dashabord adn FTP access to your site because it’s possible to implement only using WooCommerce Hooks in child theme. There is no such option in our theme by default to place size guide just before the add to cart.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 5, 2020 at 20:49

    Hello,

    Did you use the built-in option of the gallery images for the variation? Or you installed third-party plugin for these purposes? Could you, please, provide us with WP Dashboard and FTP access to your site to check and help you?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 5, 2020 at 20:46

    Hello,

    If you just need to create the list of available variation then create variable product https://docs.woocommerce.com/document/variable-product/

    But if you want to allow your users to apply these cards at your site then I suppose you need to look for a third-party gift card plugin.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 5, 2020 at 20:44

    Hello,

    Use add to cart element to display add to cart button of your product at any other page than single product http://prntscr.com/sbhvch

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 5, 2020 at 20:41

    You are welcome.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 5, 2020 at 20:40

    You are welcome.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 5, 2020 at 20:40

    Hello,

    You asked the same here https://www.8theme.com/topic/mail-chimp-api-and-element/#post-235890 So, I close this topic because of duplication.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 5, 2020 at 20:40

    Hello,

    You asked the same here https://www.8theme.com/topic/mail-chimp-api-and-element/#post-235890 So, I close this topic because of duplication.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 5, 2020 at 20:38

    Hello,

    Provide me with link to page where I’ll be able to check this problem. It looks that the gallery element has problem with z-index.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 5, 2020 at 20:23

    Hello,

    Provide them WP Dashboard access to your site and install PHP info plugin. Let them check.
    We can do nothing with this. I just displayed you the information that provided me PHP info plugin. I don’t know what your hosting provider check but you an enable the default WP theme and you’ll get the same results. So ask them to login to your site, install the mentioned plugin and check by themself.

    I’m sorry but server settings are outside the scope of our support.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 5, 2020 at 20:18

    Hello,

    Because single product title does not have special option for the font-size and global h4 font-size does not overwrite styles of the product title. So, use the custom CSS to change it.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 5, 2020 at 20:11

    Hello,

    Step 2 from our docs https://www.8theme.com/documentation/xstore/troubleshooting/facebook-login/
    Your app should be live and public http://prntscr.com/sbh55d

    Also, try to increase the Max input vars to 15000, please, because your limit seems is not enough to get a response from the FB, it cut the response and does not allow to login because if this.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 5, 2020 at 19:58

    Hello,

    1) Probably you are using some third-party plugin that affects menu options. Try to disable third-party plugins that do not come bundled with our theme and check.

    2) There is no such option by default you can either look for additional plugins that would help you to implement this or submit additional customization request here.

    3) Payment methods and shipping are WooCommerce plugin settings, not our theme settings. So, please, address your question to WooCommerce plugin support https://wordpress.org/support/plugin/woocommerce/

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 5, 2020 at 19:50

    Hello,

    We do respect our customers and always try to help as soon as we can. But we are limited by the client’s response and the client’s willingness to cooperate. Also, if you are a developer and work with clients I believe that you know how you feel yourself when the client blames you of things that are beyond your control and are not related to your product directly.

    1) You put the dot at the end of the password and probably it caused the issue with the login because we copied full the pass with that dot. I tried without it and was able to log in.

    2) There is a lot of cloud services that allow to upload the file and share the link without access to your server. We ask access just to speed us the process and fix the issue if it’s related to our theme. In your case it’s related to your server params than to our theme.
    Checked your log and I suppose problem is related to SubstituteMaxLineLength.
    You can also try to add those rules to your .htaccess file:

    <IfModule mod_substitute.c>
    SubstituteMaxLineLength 10M
    </IfModule>

    Let me know about results.

    Also, I see that you installed all the bundled plugin and 2 page builders at the same time (WPBakery and Elementor). If you plan to use Elementor then there is no need to keep activated WPBakery page builder and Massive Addons for the WPBakery because two page builders may conflict. Every additional plugin uses additional resources of your server and slows down the site, so read about every plugin https://www.8theme.com/documentation/xstore/plugins/included-plugins/ and keep activated only those you really plan to use and disable all the other plugins.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 5, 2020 at 19:23

    Hello,

    All the available hove effects you can find in Theme Options > WooCommerce > Shop > Product styles.
    There is no such effect by default. You can implement this by additional customization only. You can submit customization request here.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 5, 2020 at 19:18

    Hello,

    Only by additional customization. You can submit customization request here.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 5, 2020 at 19:16

    Hello,

    All the settings are available at Theme Options > Breadcrumbs http://prntscr.com/sbgcim Make the breadcrumbs title font-size the same as the breadcrumbs font.

    Regards

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Viewing 30 posts - 17,521 through 17,550 (of 30,391 total)
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