Hello,

Our brands were created in a different way and if we start to change it then all the users will lose their brands, so we can’t do this and will use WP API.

Regards

Hello,

1) Login credentials that you provided do not work. Please, check the login and password and provide the correct one to allow our support team to do their job!

2) In case Internal server error appears then the fatal error should be in the server error logs. Internal server error does not appear without it. If you are a programmer of over 25 years you probably know this. So, make a double check of the server error logs.

Also, we use default PHP functions to check the memory limit. You can also go to WooCommerce > Status > check what the limit WooCommerce plugin detects. WooCommerce plugin is developed by another company.

Waiting for correct access to your WP Dashboard.

Regards

Hello,

We included a premium Quform plugin to allow people to create advanced forms in case they need it and free plugin Contact form 7 for simple forms. Contact form 7 plugin is already installed on your site as I can see and you can edit fields of this form http://prntscr.com/sbbf0c To add this for to your page use appropriate element http://prntscr.com/sbbi1o
Plugin documentation you can find here https://contactform7.com/docs/

Regards

Hello,

Sorry for the delay in answering.

1) I suppose that issue with the border could be related to animation that you set for the row/element. Try to disable the animation and check if it helps.
Sale price color comes from the Main color the http://prntscr.com/sba0gr You set it white, so you get the white price on white bg. Change the main color to something else. In your case, white or transparent is not recommended.

2) Customizer > WooCommerce > Product Images > change the product thumbnails width. At this moment it’s less than image block width. Read more about WooCommerce image settings here https://docs.woocommerce.com/document/fixing-blurry-product-images/

3) Go to Theme Options > WooCommerce > Single product > Single product layout > Fixed Added To Cart Message > On http://prntscr.com/sba4uf It’s possible to change the bg color using custom CSS

.sticky-message-on .content-page .woocommerce-message, .sticky-message-on .content-page .woocommerce-error, .sticky-message-on .content-page .woocommerce-info, .sticky-message-on .content-page .dokan-info, .sticky-message-on .content-page .mc4wp-alert {
    background-color: #000 !important;
}

4) To enable off-canvas add to cart you need to create header using header builder https://www.youtube.com/playlist?list=PLMqMSqDgPNmDu3kYqh-SAsfUqutW3ohlG and edit Cart element and enable Off-Canvas type in element setting.

Regards

Hello,

Ok. We have sent archives to your registration email.

Regards

Hello,

Look, we need link to your backend + username and pass to log in and check the settings and also access to theme files. I’m not sure about of all the moment of your hosting. I need just the mentioned information to proceed. Reply back with
1) Link to site backend + username + password to log in
2) FTP/SFTP access to WP installation to check the theme files.

Regards

Hello,

Sorry for this inconvenience. Add the code mentioned on the screenshot https://prnt.sc/sb5aj6 to wp-content/plugins/et-core-plugin/app/controllers/general.php
We’ll fix it in the next theme and plugin update.

Also, what do you think about the White label? Would it be interesting for you as for the developer?

Regards

Hello,

I understand how frustrating this must be but keep calm, please!
Caps do not help to solve the problem and just makes the text hard to read.

You need to understand that we ask you about access to your site to help you! We don’t need it just in case, how might you think, because we have a lot of requests and don’t have time for unconstructive conversations. If you don’t answer to our questions you just make our conversation long and it does not help in any way. Hope you understand.

Different servers have some special settings that could cause compatibility issues with some theme or plugin settings. We also asked you about server error logs. Did you check them? Could you, please, share it to find out what is the reason of your problem?

Also, if you feel that you don’t want to solve the problem and share access to allow us to check the errors and settings that might be caused them then you can submit refund request https://themeforest.net/refund_requests/new

Regards

Hello,

There is no fatal error at this moment because we have updated WooCommerce to min required for our theme version.

But we would recommend you to change the hosting provider because PHP 5.6 is out of date and is not a safe version. Also, you won’t be able to update WooCommerce, Revolution slider plugins to the latest versions because of this and you will stack with the out of date versions that is not good.

Regards

Hello,

Do you want just to translate your site to Vietnamese or you want to create a multilanguage site?
Did you create the translation for our theme? Did you choose your language for your WP in Settings > General > Site language?

Regards

P.S. I have updated WooCommerce from version 3.1.2 to 3.9.3 to remove the fatal error at least. But you still need to update PHP to update WooCommerce and Revolution slider to the latest versions and be up to date.

Regards

Hello,

Could you, please, update PHP version at your site to 7.2 http://prntscr.com/s9l36b ? At this moment you use out of date version 5.6 http://prntscr.com/s9l2rp Let me know once you update PHP and we’ll be able to proceed with plugin update because the current version of your WooCommerce (3.1.2) is not compatible with the latest version of our theme.

Regards

Hello,

1) Check now.
2) Check now.
3) Check now
Footer is created using widgets, not using Static Blocks https://youtu.be/NSSFa7ukx6I
You can edit it from Appearance > Widgets > edit widgets of the footer areas.

Regards

Hello,

Problem was caused by the js error in one of the XStore core plugin file. Our developers fixed the code and fix will be included in the next theme update.

Regards

Hello,

Yes, sure. Here is it https://tools.pingdom.com/

Regards