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Viewing 30 posts - 16,891 through 16,920 (of 30,391 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 26, 2020 at 21:49

    Hello,

    I can’t check your site http://prntscr.com/sochfv
    Provide us with auth credentials and also temporary WP Dashboard access to check and help you.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 26, 2020 at 21:47

    Hello,

    Use the FA 4.7 version https://fontawesome.com/v4.7.0/icons/ instead of 5.x.
    We’ll update FA icons version in one of the next updates. But at this moment use 4.7.
    Sorry for the inconvenience.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 26, 2020 at 21:43

    Hello,

    1) Optimize images https://gyazo.com/4822e19f139f5a44f39f4ddb8ed30eb2 For example https://tinypng.com/ service is very cool to optimize images.
    2) I see that your page loads a number of styles and scripts of the additional plugins http://prntscr.com/socc2z Do you use the functionality of these plugins? If not then why do you keep them enabled? Don’t enable plugins just in case, enable it only if you plan to use options that plugin offers. So, check the list of third-party plugins and disable those you don’t use.
    3) Install the cache plugin and enable minification for the styles and scripts.
    In general, read this post https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/ and follow the recommendations.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 26, 2020 at 21:35

    Hello,

    1) Add the below code

    .paypal-button .zoid-outlet {
        z-index: 1;
    }

    3) Add the below code
    .et-off-canvas.et_b_header-account input#rememberme + span { max-width: 125px;}

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 26, 2020 at 21:28

    Hello,

    Please, check the Contact Form 7 docs https://contactform7.com/text-fields/#textarea and use minlength or maxlength attributes to change the height of the text area.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 26, 2020 at 21:25

    Hello,

    Check the main tips to speed up the site https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/
    I suppose in your case speed issue could be related to server. I don’t have detailed information about the server params where our demo installed because I’m not a server admin and don’t have access to this information. But if you followed our docs and still have a problem with the site speed I would recommend you to contact optimization specialists here. I would like to help you but unfortunately individual site optimization is outside the scope of our support and we don’t have such experts in our support team.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 26, 2020 at 21:18

    Hello,

    Could you, please, provide us with temporary WP Dashboard access to your site to check the issue in more detail?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 26, 2020 at 21:11

    Hello,

    Provide us with FTP access to your site to check the issue in more detail.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 26, 2020 at 20:38

    Hello,

    Actually, your site did not work even on desktop https://prnt.sc/soaxxs
    I logged in and cleared cache and js error disappeared.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 26, 2020 at 20:18

    Hello,

    Thank you for choosing our theme!
    There is no such option but you can implement this using custom CSS

    .header-wrapper {
        background-image: url(https://www.liftit.ru/wp-content/uploads/2019/11/Background.png);
        background-size:cover;
        background-repeat:repeat-y;
    		background-position:top center;
    }

    I have added the mentioned code to Theme Options > Custom CSS. Check please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 26, 2020 at 20:12

    Hello,

    Take my apologies for the delay in answering.

    Are you trying to increase or decrease the size of the logo? Did you try the header builder settings? Did you try to place the logo in 2 columns width instead of the 1 column while building your header using header builder?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 26, 2020 at 20:09

    Hello,

    You are welcome. I’m glad that we finally found the reason of the problem 😉

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 26, 2020 at 20:04

    Hello,

    This element is default WPBakery element and unfortunately it does not have such extra options, we did not overwrite the default builder element in our theme.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 26, 2020 at 20:02

    Hello,

    1) Go to Theme Options > WooCommerce > Shop > Product Styles > change the hover color scheme to white http://prntscr.com/soac0f
    2) Go to Theme Options > Custom CSS > find and remove the following code

    .footer-product .show-quickly, .footer-product .et-wishlist-holder {
        background: #de777d;
    }

    3) Add the below code

    footer.footer-product {border: 1px solid #de777d;}
    .footer-product .compare:before, .footer-product .show-quickly:before, .footer-product .button:before, .footer-product .by-vendor-name-link:before, .footer-product .pre_order_loop:before, .footer-product .wcmp_add_to_cart_message:before, .content-product .yith-wcwl-add-to-wishlist .show a:before, .content-product .wishlist-fragment a:before {
        color: #de777d;
    }
    .content-product .footer-product .show-quickly:after, .content-product .footer-product .et-wishlist-holder:after {
        border-color: #de777d !important;
    }
    .view-color-white .footer-product .button.add_to_cart_button {
        background-color: #de777d;
    }
    .view-color-white .footer-product .button.add_to_cart_button:hover {
        background-color: #e4999e;
    }
    .view-color-white .footer-product .button.add_to_cart_button:before {
        color: white;
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 26, 2020 at 19:07

    Hello,

    Could you, please, provide me screenshot of the area where you are trying to download slider?
    Are you trying to export slider or download the plugin archive? Because the latest version of the plugin archive you can find here https://www.8theme.com/downloads/

    I’m not sure that understand what exactly you are trying to download.
    Also, version 5.4 of theme is out of date. I would recommend you to create a staging website and update theme + all the bundled plugins there to the latest version. If everything is ok after that then update production.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 26, 2020 at 18:58

    Hello,

    1) Make sure that you translated not just theme (Loco Translate > Themes > XStore) but also XStore core plugin (Loco Translate > Plugins > XStore core).
    2) Make sure that your translation files are up to date https://www.8theme.com/documentation/xstore/theme-translation/translation-files-update/
    3) If it does not help provide us with temporary WP Dashabord access to your site.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 26, 2020 at 18:55

    Hello,

    Take our apologies for the delay. We have a lot of requests during last days.
    You are using third-party plugin to add that button – Free Downloads WooCommerce plugin. Single product builder uses just some WooCommerce hooks to re-build elements and some hooks that your third-party plugin requires could be missing. Sorry, but if you use third-party plugins for the single product page then use one of the pre-created layouts instead of the builder.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 26, 2020 at 18:40

    Hello,

    Replace that code by the below code

    .product-details .add_to_cart_button~.compare.button {
        display: none;
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 26, 2020 at 18:38

    Hello,

    Did you make any changes directly in theme files?
    Provide us with WP Dashboard and FTP access to your site, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 26, 2020 at 18:35

    Hello,

    Ok, sure. Take your time.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 26, 2020 at 18:34

    Hello,

    You can just ask if they have such a possibility at all, like a presale question. Because it looks that they do not. In this case you need either look for slider that will allow you to implement this or hire a developer to create special element for your purposes.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 26, 2020 at 18:31

    Hello,

    This version uses the multiple headers. Did you change the menu for both? http://prntscr.com/so8upy
    Watch the video tutorials about multiple headers https://youtu.be/BpeXfzNwkOc

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 26, 2020 at 18:27

    Hello,

    Check the product settings. Maybe you have chosen some custom layout for that product instead of inherit http://prntscr.com/so8ss4

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 26, 2020 at 18:22

    Hello,

    Take our apologies for the delay in answering.
    Have you removed your site? http://prntscr.com/so8oqa

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 26, 2020 at 18:19

    Hello,

    I don’t see it even with the default WooCommerce theme Storefront https://gyazo.com/86e1444ed2b3d1a0f0dd74fd87e0a382 So, our theme is not the reason of the problem and we can’t help you, unfortunately. Try to disable third-party plugin and check if it helps. If not then contact WooCommerce plugin support.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 26, 2020 at 18:13

    Hello,

    2) I think it would be great if you could watch the video tutorials about basic CSS.
    You have had to replace just selectors, not whole the code. Here is a full code below

    .adsw-attribute-option .meta-item-text.active, .adsw-attribute-option .meta-item-text:hover {
        -webkit-box-shadow: 1px 1px 4px 0 #9a134e;
        box-shadow: 1px 1px 4px 0 #9a134e;
        border-color: #9a134e !important;
    }

    6) Edit the single product using builder and disable the categories http://prntscr.com/so8i92

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 26, 2020 at 18:06

    Hello,

    Do you have some server cache? We have created copy of the mentioned product and don’t see the issue https://gyazo.com/fccf995a183afeae24e6c17e42bd5460
    But the original product looks cached when we switched to Storefront for testing and we don’t see any options to clear that cache.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 26, 2020 at 17:33

    Hello,

    Use menu link paddings and font size https://gyazo.com/5e45c3fa355a2468dd9da3b3a4ecc953 to highlight the sub-sub menus http://prntscr.com/so7qy2

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 26, 2020 at 17:21

    Hello,

    Try now, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 26, 2020 at 16:40

    Hello,

    Oh, sorry, missed that.
    Header (mobile and desktop) uses the WCAG Control system and you can change bg color and content color using header/mobile header settings https://gyazo.com/f3eed43cc9a2f78c98b013c5bd8ff529

    Regards

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    Viewing 16,920 results - 16,891 through 16,920 (of 30,391 total)
Viewing 30 posts - 16,891 through 16,920 (of 30,391 total)
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