This topic has 7 replies, 3 voices, and was last updated 3 years, 10 months ago ago by Matt
I am wondering it is related to theme issue. When I click the dropdown on product page, it appears but when I release the click, it disappears. I have to click and hold to select the variable products. Maybe adding code to CSS to stay dropdown when clicked?
Hi,
Please send:
– Admin info (wp-admin URL, username, password)
I will check this problem for you.
Regards,
Hung PD
Provided in private content area.
Hello,
I checked the variable product you have and did not face any problem with the product variations https://gyazo.com/e86473392c1556ed939a3374c3af1adb
Could you explain your issue in more detail or create a short gif using the Gyazo tool to explain the problem?
Regards
firefox browser version 76
when you click – the dropdown don’t stay – you think customer know how to hold click down and choose??
https://gyazo.com/39f16bc331e081b733f5298ad16a035c
google chrome browser Version 81 – you can’t choose in dropdown
https://gyazo.com/04017b47df979cef309fd089dc14e481
Edge browser version 44 – dropdown will stay if hold click to dropdown then release the click – it stay dropdown.
https://gyazo.com/7a24569323bedc32b215e22639188f32
Internet Explorer 11 browser – perfect like normal click and release – it stay down
https://gyazo.com/536857b65801cf3aa345a5dd05d9dcf1
Hello,
Do you have some server cache? We have created copy of the mentioned product and don’t see the issue https://gyazo.com/fccf995a183afeae24e6c17e42bd5460
But the original product looks cached when we switched to Storefront for testing and we don’t see any options to clear that cache.
Regards
I disabled Nginx Helper (cache) and that fixed the issue. I re-enabled and it works fine but don’t think Nginx Helper would benefit for our website anyways. I disabled now. thanks!
The issue related to '‘Product dropdown issue for variable products’' has been successfully resolved, and the topic is now closed for further responses