Product dropdown issue for variable products

This topic has 7 replies, 3 voices, and was last updated 3 years, 10 months ago ago by Matt

  • Avatar: matthew@feastonthis.com
    Matt
    Participant
    May 24, 2020 at 20:33

    I am wondering it is related to theme issue. When I click the dropdown on product page, it appears but when I release the click, it disappears. I have to click and hold to select the variable products. Maybe adding code to CSS to stay dropdown when clicked?

    Please, contact administrator
    for this information.
    6 Answers
    Avatar: John Holden
    John Holden
    Support staff
    May 25, 2020 at 06:30

    Hi,

    Please send:

    – Admin info (wp-admin URL, username, password)

    I will check this problem for you.

    Regards,
    Hung PD

    Avatar: matthew@feastonthis.com
    Matt
    Participant
    May 25, 2020 at 07:57

    Provided in private content area.

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    May 25, 2020 at 20:30

    Hello,

    I checked the variable product you have and did not face any problem with the product variations https://gyazo.com/e86473392c1556ed939a3374c3af1adb

    Could you explain your issue in more detail or create a short gif using the Gyazo tool to explain the problem?

    Regards

    Avatar: matthew@feastonthis.com
    Matt
    Participant
    May 26, 2020 at 04:32

    firefox browser version 76
    when you click – the dropdown don’t stay – you think customer know how to hold click down and choose??
    https://gyazo.com/39f16bc331e081b733f5298ad16a035c

    google chrome browser Version 81 – you can’t choose in dropdown
    https://gyazo.com/04017b47df979cef309fd089dc14e481

    Edge browser version 44 – dropdown will stay if hold click to dropdown then release the click – it stay dropdown.
    https://gyazo.com/7a24569323bedc32b215e22639188f32

    Internet Explorer 11 browser – perfect like normal click and release – it stay down
    https://gyazo.com/536857b65801cf3aa345a5dd05d9dcf1

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    May 26, 2020 at 18:06

    Hello,

    Do you have some server cache? We have created copy of the mentioned product and don’t see the issue https://gyazo.com/fccf995a183afeae24e6c17e42bd5460
    But the original product looks cached when we switched to Storefront for testing and we don’t see any options to clear that cache.

    Regards

    Avatar: matthew@feastonthis.com
    Matt
    Participant
    May 27, 2020 at 02:03

    I disabled Nginx Helper (cache) and that fixed the issue. I re-enabled and it works fine but don’t think Nginx Helper would benefit for our website anyways. I disabled now. thanks!

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The issue related to '‘Product dropdown issue for variable products’' has been successfully resolved, and the topic is now closed for further responses

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