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Open the subcategories of the mobile menu does not work

This topic has 9 replies, 4 voices, and was last updated 3 years, 11 months ago ago by Olga Barlow

Proud

Participant

May 21, 2020 at 21:28

Good afternoon,
After the last update, the mobile menu is not working. The function to open the subcategories of the mobile menu does not work. It does not activate the function of unfolding the new submenus. I need your help please.:(
Also the Mobile Panel, even after activating, does not appear on my website in a mobile version. Not even in the preview in the Mobile Panel edition.
Two arrows appear and do not open or unfold the:
https://prntscr.com/sl8zln

This is the second item I put, in the previous one I was not able to answer Olga Barlow’s support response. Excuse me.

Thanks
HUGO

Please, contact administrator
for this information.

#238307 Copied Theme version: 6

8 Answers

John Holden

Support staff

May 22, 2020 at 06:48

Hi,

Mobile menu worked for me https://prnt.sc/slidwu https://prnt.sc/slie60

Regards,
Hung PD

#238324 Copied

Proud

Participant

May 22, 2020 at 10:47

Hello good Morning,
It really worked now 🙂 thankfully. Maybe I made some changes and it started working. Thank you.

But I had another problem, it has to do with the Mobile Panel, which is activated and does not appear on the website. Not even in the activation and settings area appears. Can you help solve? it is very important that I can activate the feature.

Image: https://prntscr.com/slmxjo
Thank you.

Hugo

#238367 Copied

Rose Tyler

Support staff

May 22, 2020 at 11:44

Hello,

Try to disable all third-party plugins and check the Mobile panel then.

Regards

#238385 Copied

Proud

Participant

May 26, 2020 at 14:22

Hi, I disabled most plugins and it still didn’t work. In the meantime, I re-activated some of the plugins as they are essential in the online store.
Is there another way to understand why Mobile Panel doesn’t work?
Even disabling the plugins is not working 🙁
I look forward to help.
thank you.

Hugo

#238808 Copied

Olga Barlow

Support staff

May 26, 2020 at 21:11

Hello,

Provide us with FTP access to your site to check the issue in more detail.

Regards

#238873 Copied

Proud

Participant

May 26, 2020 at 22:12

Please contact administrator
for this information.

#238890 Copied

Olga Barlow

Support staff

May 26, 2020 at 22:17

Hello,

Thank you. I have passed your issue to our developers. I’ll inform you once they fix the problem.

Regards

#238893 Copied

Olga Barlow

Support staff

May 27, 2020 at 11:48

Hello,

Check now.

Regards

#238950 Copied
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