Tagged: single product builder
after activating single product builder the download product button is missing
ThanksSite URL: hidden Theme version: 6.3.4 WooCommerce version: 4.1.1
First of all, thank you for using our theme and for contacting us.
Do you mean “Add to cart” button? All available elements you can find in the bottom panel of the builder, place them to the desired section.
because I am using WC as catalog mode and all the digital products are free for download, the “Add to cart” was replaced to “Download now” button.
If you need I can disable the single product builder and show you how is should be.
Could you, please, provide us with temporary WP Dashabord access to your site to log in and check the issue and your settings?
the credentials are in the private area
Please try again with the same password, I confirmed that it’s working
please see the correct URL for the admin in private
Dear support team,
why this case is taking too long to handle?
I entered again all the details you need to login into the private area and I doubled check that it’s working
Take our apologies for the delay. We have a lot of requests during last days.
You are using third-party plugin to add that button – Free Downloads WooCommerce plugin. Single product builder uses just some WooCommerce hooks to re-build elements and some hooks that your third-party plugin requires could be missing. Sorry, but if you use third-party plugins for the single product page then use one of the pre-created layouts instead of the builder.
did you try to disable the plugin and check if its working?
i can definitely consider not using it if that’s what causing the problem
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