Download product button missing single product builder

This topic has 15 replies, 4 voices, and was last updated 3 years, 10 months ago ago by Olga Barlow

  • Avatar: Yossi
    Yossi
    Participant
    May 22, 2020 at 10:56

    Hello,
    after activating single product builder the download product button is missing

    Thanks

    14 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 22, 2020 at 11:23

    Hello,

    First of all, thank you for using our theme and for contacting us.
    Do you mean “Add to cart” button? All available elements you can find in the bottom panel of the builder, place them to the desired section.

    Regards

    Avatar: Yossi
    Yossi
    Participant
    May 22, 2020 at 11:38

    Hi Rose,
    because I am using WC as catalog mode and all the digital products are free for download, the “Add to cart” was replaced to “Download now” button.
    If you need I can disable the single product builder and show you how is should be.

    Thanks
    Yossi

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    May 22, 2020 at 17:42

    Hello,

    Could you, please, provide us with temporary WP Dashabord access to your site to log in and check the issue and your settings?

    Regards

    Avatar: Yossi
    Yossi
    Participant
    May 22, 2020 at 21:57

    Hi Olga,
    the credentials are in the private area

    thanks

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    May 23, 2020 at 15:52

    Hello,

    Unfortunately, pass is incorrect http://prntscr.com/smdj4y
    Check and provide the correct one to proceed.

    Regards

    Avatar: Yossi
    Yossi
    Participant
    May 24, 2020 at 19:41

    Hi,
    Please try again with the same password, I confirmed that it’s working

    thanks

    Avatar: John Holden
    John Holden
    Support staff
    May 25, 2020 at 06:40

    Hi,

    I can’t connect to your site https://prnt.sc/sn6ja6

    Regards,
    Hung PD

    Avatar: Yossi
    Yossi
    Participant
    May 25, 2020 at 08:53

    Hi Hung,
    please see the correct URL for the admin in private

    Please contact administrator
    for this information.
    Avatar: Yossi
    Yossi
    Participant
    May 25, 2020 at 12:00

    any luck?

    Avatar: Yossi
    Yossi
    Participant
    May 25, 2020 at 18:15

    ?

    Avatar: Yossi
    Yossi
    Participant
    May 26, 2020 at 12:19

    Dear support team,
    why this case is taking too long to handle?
    I entered again all the details you need to login into the private area and I doubled check that it’s working

    Regards

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    May 26, 2020 at 18:55

    Hello,

    Take our apologies for the delay. We have a lot of requests during last days.
    You are using third-party plugin to add that button – Free Downloads WooCommerce plugin. Single product builder uses just some WooCommerce hooks to re-build elements and some hooks that your third-party plugin requires could be missing. Sorry, but if you use third-party plugins for the single product page then use one of the pre-created layouts instead of the builder.

    Regards

    Avatar: Yossi
    Yossi
    Participant
    May 26, 2020 at 20:14

    Thanks Olga,
    did you try to disable the plugin and check if its working?
    i can definitely consider not using it if that’s what causing the problem

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    May 26, 2020 at 21:55

    Hello,

    But that plugin actually gives you that button http://prntscr.com/socjfa
    By default, WooCommerce does not show button if you do not add the price. You can enable default WooCommerce theme Storefront and check.

    Regards

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