Could you, please, tell us what products and what address do you use to get that shipping?
Because we always get http://prntscr.com/tdmvgd And it looks fine.
Regards
Olga Barlow
Participant
July 7, 2020 at 18:58
You are welcome.
Regards
Olga Barlow
Participant
July 7, 2020 at 18:57
Hello,
This error could be related either third-party plugin that you use (for example some optimization plugin like SG Optimized) or by your server settings. Check the server error logs. What errors do you have there?
Regards
Olga Barlow
Participant
July 7, 2020 at 18:55
Hello,
Use page imported to import page content and slider from our WPBakery demos to your site https://youtu.be/wkIKN2IyEZI
Regards
Olga Barlow
Participant
July 7, 2020 at 18:53
Hello,
Strange. Thank you for the information. We checked the FTP you provided and found that it comes to an empty directory http://prntscr.com/tdkmtc . Could you, please, provide us with access to your WP installation?
Regards
Olga Barlow
Participant
July 7, 2020 at 18:44
Hello,
Could you, please, provide us with screenshot of the issue?
Also, we would suggest you use SEO plugins for example Yoast SEO to be able to edit the og:image for your products, pages, posts.
Regards
Olga Barlow
Participant
July 7, 2020 at 18:42
Hello,
Take our apologies for the delay in answering. Check now.
This demo version uses multiple headers, watch the video tutorial https://youtu.be/BpeXfzNwkOc
Edit not just default header but also the home page header.
Regards
Olga Barlow
Participant
July 7, 2020 at 18:16
Hello,
You added link to screenshot to your local computer. Use Lightshot screenshot or Gyzo free tools to make screenshot and share link to screenshot.
Because I don’t see problem with the drop-downs https://gyazo.com/0d5435ea49a697660c86193f41f6019e
Regards
Olga Barlow
Participant
July 7, 2020 at 18:04
Hello,
This demo version uses multiple headers, watch the video tutorial https://youtu.be/BpeXfzNwkOc
Edit not just default header but also the home page header.
Regards
Olga Barlow
Participant
July 7, 2020 at 18:02
Hello,
1) Thank you. I have passed your issue to our developers. Problem caused by Dokan plugin. Dokan plugin does not call scripts required for the correct registration when the plugin is enabled on the pages out of shop. We’ll try to change this but I’m not sure if it’s possible via theme files. Maybe fix will be required from the Dokan plugin side to call the registration scripts not just for the WooCommerce pages.
First of all, I would like to make a few suggestions about child theme customization:
a) Don’t copy files from the parent theme to child just to translate strings. Use Loco Translate plugin and follow the instructions to translate theme and XStore core plugin https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/
b) Don’t copy files from the framework folder to child theme. If you want to overwrite any parent theme function copy this function to child theme, not whole the files with a number of functions because it causes errors after theme update because we regularly update our functions in that folder.
Does NOT work on Archives, in Quick View and in Products slider from Xstore.
1) found that in the mini-basket does not work reducing the number of goods less than one. – Could you explain in more detail, please, what exactly do you want to reduce? We don’t have q-ty management in the mini-cart even on the demo.
2) after your changes, the auto-update of the mini basket stopped working when the number of goods changed – provide us wit the short video of the issue for better understanding using Gyzo free tool. We don’t see issue with the cart auto-update https://gyazo.com/207f72a14507b4d7e68eda3895e34e09
3) Fixed.
Regards
Olga Barlow
Participant
July 7, 2020 at 13:08
Hello,
Add the below code to Theme Options > Custom CSS and clear the cache
Take my apologies for the delay in answering. Try to edit page now. But keep in mind that Frontend editor results are little bit different than the published page, so check the page design also without the editor to make sure that everything is like you need.
Did you generate your own Flickr API Key to use the plugin? Did you follow plugin instructions?
Flickr changed API and it requires complete recoding of the widget functionality. Our developers will discuss what will be better: widget recording from scratch or using an additional plugin that already has this option taking into account a number of users who use the Flickr.
Regards
Olga Barlow
Participant
July 6, 2020 at 18:13
Hello,
Take my great apologies if you face problems with the update. Do you always get the same error? Parse error: syntax error, unexpected '>' error is related to your PHP version. Our theme (and actually WooCommerce, Revolution slider plugin etc) requires PHP 7.0 or better 7.2/7.3 version. On your server PHP is 5.6 if you got that error. So, you need to talk to your hosting provider and ask them to make the default version of PHP 7.0 or better 7.2 and don’t downgrade it.
Regards
Olga Barlow
Participant
July 6, 2020 at 18:09
Hello,
Thank you for choosing our theme!
1) There is no such option for the Secondary menu element, unfortunately. You can try the Mobile menu element to show the hamburger icon with the off-canvas menu on click.
2) Yes, go to Theme Options > Header builder > Account > Show username as title > on https://prnt.sc/tcvw1h
Regards
Olga Barlow
Participant
July 6, 2020 at 18:03
Hello,
What mobile device do you use? iPhone or any Android device? If you use iPhone go to Plugins > disable Revolution slider and check the menu again. Do you have the same issue?
Regards
Olga Barlow
Participant
July 6, 2020 at 18:00
Hello,
Go to Theme Options > Custom CSS > find the following code and remove it https://prnt.sc/tcvqc2
.single-product .page-heading {
display: none;
}
Regards
Olga Barlow
Participant
July 6, 2020 at 17:57
Hello,
Provide us access to your FB app. You can add our user (web.8theme@gmail.com) as admin to your app to allow me to check the settings and help you.
Take our apologies that you faced any inconvenience using our theme!
Could you, please, provide us with temporary WP Dashboard access to your site to check the setting and FTP access to check the code?
