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Viewing 30 posts - 16,021 through 16,050 (of 30,391 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 8, 2020 at 06:55

    Hello,

    Because once you go to edit header it loads the main header by default. Click on the Multiple Headers button > press Edit next to home page header and then press edit desktop version of the home page header, wait a second once system loads the new header and then edit the new header elements.

    Did you watch the video tutorial?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 8, 2020 at 06:50

    Hello,

    Probably it’s a bug. Could you, please, provide us with WP Dashboard and FTP access to your site to check the issue in more detail?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 8, 2020 at 00:43

    Hello,

    This demo version uses multiple headers, watch the video tutorial https://youtu.be/BpeXfzNwkOc
    Edit not just default header but also the home page header.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 8, 2020 at 00:41

    Hello,

    Go to Loco Translate > Plugins > XStore Core plugin > create translation and translate the mentioned strings.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 8, 2020 at 00:39

    Hello,

    Use the Lightshot screenshot or Gyazo free tool to make screenshot and share the link to you your screenshot.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 8, 2020 at 00:38

    Hello,

    I don’t see the issue with this https://gyazo.com/46ad599769380f65af8e5dc39169424c Could you explain in more detail?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 8, 2020 at 00:36

    Hello,

    Theme Options > Styling > edit colors of the active button type.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 8, 2020 at 00:33

    Hello,

    Provide us with FTP access to your site to check the issue in more detail.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 8, 2020 at 00:29

    Hello,

    As I can see you already used the custom CSS. Do you need any other help from our side?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 8, 2020 at 00:24

    Hello,

    Go to Theme Options > WooCommerce > Shop > Product Styles > enable product category http://prntscr.com/tdpsg0

    Where do you want to show the description of the category? Below the each product or you meant the category title in the breadcrumbs?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 8, 2020 at 00:19

    Hello,

    Border color around the variation is to light https://gyazo.com/2ec107fc5d426aa103c50e3321cb7f34
    Go to Theme Options > WooCommerce > Shop Elements > Variation swatches > choose the different color for the variation border to highlight even the white variations.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 8, 2020 at 00:14

    Hello,

    I don’t see the mentioned issue http://prntscr.com/tdpols
    Also, I have set the placeholders for your products instead of the broken images. You can change the placeholder image at fucntions.php of the child theme.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 8, 2020 at 00:12

    Hello,

    It requires additional customization. You can submit customization request here.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 8, 2020 at 00:08

    Hello,

    Add the below code to Theme Options > Custom CSS

    .content article:nth-child(odd) .post-data, .et-blog .post-grid:nth-child(even):not(:first-of-type) .grid-post-body, .grid-post-body {
        margin-left: -170px;
    }
    .content article:nth-child(odd) .post-data, .content article:nth-child(even) .post-data, .grid-post-body, .et-blog .post-grid:nth-child(even):not(:first-of-type) .grid-post-body {
        padding: 50px 40px 40px 40px;
        background: #fff;
        z-index: 2;
    }
    .content article:nth-child(even) .post-data {
        margin-right: -170px;
        text-align: right;
    }
    @media (max-width: 768px){
        article .post-data * {
            text-align: center;
        }
        .content article:nth-child(odd) .post-data, .grid-post-body {
            padding: 20px;
            margin-left: 0;
        }
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 8, 2020 at 00:05

    Hello,

    Height of the product box depends on the product image height+height of the product information. I’m not sure that understand what exactly you want to decrease. Provide mockup in the way: before > after for better understanding.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 7, 2020 at 23:54

    Got it. Check now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 7, 2020 at 23:50

    Hello,

    Provide us with link to page where you have this issue.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 7, 2020 at 23:48

    Hello,

    I meant to send us the request in the FB app http://prntscr.com/tdfnee to allow us to check other FB app settings http://prntscr.com/tdpdee

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 7, 2020 at 23:42

    Hello,

    What plugin do you edit? And where you want to get brands?
    We are unable to provide support for customizations under our Support Policy. But you can submit customization request to customization team.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 7, 2020 at 23:38

    Hello,

    Do you want vertical and horizontal align http://prntscr.com/tdp8ix or horizontal only http://prntscr.com/tdp928 ?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 7, 2020 at 23:27

    Hello,

    Ok. Done.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 7, 2020 at 23:22

    Hello,

    Fixed. Check now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 7, 2020 at 22:47

    Hello,

    Provide us with temporary WP Dashboard access to your site to check.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 7, 2020 at 22:46

    Hello,

    Probably some JS error appears in console or any other reason, not sure. We can’t detect the problem by screenshot only, unfortunately.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 7, 2020 at 22:43

    Hello,

    You don’t need to buy the Premium license for the WPBakery to get update. Just provide us with WP Dashabord username because you sent the password only.
    Also, we need FTP host, FTP username and FTP pass, we don’t need access to your cPanel, only FTP and WP Dashboard. Also, could you, please, provide us with server error logs? It will help us to find out the reason of the 500 error.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 7, 2020 at 22:40

    Hello,

    1) I don’t see the mentioned section anymore.
    2) These sizes mean the grid size https://prnt.sc/tcjcpx You can see the blue lines of the grid size of your slider https://gyazo.com/96a58ce3b15948384442113bbafa4eb6 By default slider width takes the site container width. Use max-width if you want to limit the width of the slider http://prntscr.com/tdoaux
    I see the full slider and don’t need to scroll http://prntscr.com/tdockc
    3) Either using custom class and custom CSS or using columns settings to hide column, there is no option to hide row for devices, column only.
    4) I don’t see problem with the fixed header http://prntscr.com/tdoesk Did you reload the page after resize? Also, section layout was changed, so another question may no longer be relevant I suppose.
    5)

    I have set the header layout according to the documentation, however this doesn’t seem to be part of the layout setting
    https://prnt.sc/tdfmt0

    Do you want to show the header over the slider?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 7, 2020 at 22:21

    Hello,

    1) Don’t see issue with the mentioned block on the mobile resolution

    2) This section looks nice for both mobile and desktop at this moment https://gyazo.com/8e1e1a94985b73908b595b82e6388e7a What exactly don’t you like? Could you explain in more detail, please?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 7, 2020 at 22:12

    Hello,

    4) a) I don’t see any border for the mentioned columns http://prntscr.com/tdo0vm Could you, please, tell me where did you set the vertical borders?
    b) I see the green border on hover https://gyazo.com/b0fe22fb87d5e484ec2477774fe8bd32

    5) I have edited the row and removed the animation FadeInUp effect http://prntscr.com/tdnyqt to show it without need to scroll down.

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 7, 2020 at 22:01

    Hello,

    Take my apologies for the inconvenience but we need more time to sort out with this issue.
    Multiple headers feature are in beta and we warn users about this http://prntscr.com/tdnmgm
    We are trying to prevent issues and wish that they even do not appear but unfortunately the system is complicated and bugs still found especially with the Latin extended languages. Such happened that you used such a combination of options that causes issues because as a rule, we do not get such many bug reports from the same user related to our theme. I’m really sorry that all these bugs faced on your way, really!

    I assure you that we are doing everything we can to make this fix. I’m not sure what else could I possibly do. We are ready to give your refund if you want. Let me know.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 7, 2020 at 21:16

    Hello,

    In the last update, we have changed the shipping table to show the shipping methods below the title Shipping. We made that decision because of a lot of requests from users who has a long title for the shipping methods or a few shipping methods and it did not look nice, for example, http://prntscr.com/tdn1ui
    So, we moved it below the title and styled in this way https://prnt.sc/tdmvgd It looks aligned in the style of all the other checkout table rows. Is such design acceptable to you?

    Regards

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Viewing 30 posts - 16,021 through 16,050 (of 30,391 total)
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