This topic has 16 replies, 3 voices, and was last updated 3 years, 10 months ago ago by Rose Tyler
Hello,
I have a little problem of swiper arrows in mobile mode, when we use mobile phone to open our website, there are two swiper arrows appear in the vertical gallery at the single product page. Yan can check it https://prnt.sc/tap9e5 and https://prnt.sc/tap9ky
Please help me to fix it.
Thank you in advance for your help!
Hello,
Try to disable third-party plugins that do not come bundled with our theme https://xstore.helpscoutdocs.com/article/36-included-plugins . Let me know about the results. If it does not help then provide us with temporary access to your WP Dashboard and FTP.
Regards
Hello Rose,
I tried to checked the plugin, but i am not sure that’s their reasons. By the way, one week ago, i met the problem “Topic: Uncaught TypeError: Cannot read property ‘length’ of undefined”, and you sent me the frontend.js file and asked me re-upload it, i fixed it. Maybe it is still this problem ?
Thank you in advance for your help!
Best Regards,
Hello Rose,
I found the second swiper arrows sometimes appear immediately entry the single product page, and sometimes it appear the single product page, after click add to cart button.
Hello,
We checked your site using desktop and mobile and did not face the mentioned issue https://gyazo.com/d65897b4c3c5075a0b0e18e02abb60d9
You are using Cloudflare and I suppose that your issue was related to CDN cache. We would recommend clearing cache always after the update.
Regards
Hello Olga,
I cleared the cache of Cloudflare, but the issue still in there, please see the two records that i did in mobile, the problem juste appear in the mobile, desktop mode is fine.
For first link, my operations like below :
1. click accept “Privacy Policy” button
2. do not click “subscribe us” button
3. entry single product page, and the problem appear.
For second link, my operations like below :
1. click accept “Privacy Policy” button
2. click “subscribe us” button
3. entry single product page, and then click “ADD TO CART” button, and the problem appear.
Hello,
It seems issue was caused by the following option https://prnt.sc/tcsin6
I have disabled it and everything works fine. Our theme comes with a built-in Lazy loading option for the product images, so custom carousel may conflict with the third-party Lazy loading options, keep it disabled.
Regards
Hello Olga,
Unfortunately, i checked it again, it also still there. Today i remembered that i just open the “variation gallery” option before i found this problem, so i tried turn it off https://prnt.sc/tdg4go, https://prnt.sc/tdg4su, and then the second swiper arrow disappear. So i can be sure that it is a problem with this setting option. Does that means that i can not use this option? Is that a bug or it appear because of some of my mistakes? Could you verify, please? Because i need use this option.
Thank you,
Best Regards,
Hello,
Strange. Thank you for the information. We checked the FTP you provided and found that it comes to an empty directory http://prntscr.com/tdkmtc . Could you, please, provide us with access to your WP installation?
Regards
Hello Olga,
Yes, you can check it. It is strange. Thank you for your help!
Best Regards,
Hello,
We need FTP access, not cPanel. We have edited the FTP user that you provided using cPanel but please, next time just provide correct FTP because we don’t speak French and it’s difficult to navigate via cPanel because of this.
Regards
Hello,
Please, log in to your Cloudflare account http://prntscr.com/tdydjg to allow us to rear Cloudflare cache because we don’t see our changes in js files.
Regards
Hello Olga,
Yes, Cloudflare setting is ok. Actually you can do it in WP Rocket for Cloudflare, https://prnt.sc/te1d2p, but it doesn’t matter, i closed Cloudflare Add-on in WP Rocket and do well the Cloudflare setting for you. You can check it.
Best Regards
Hello,
We have made some improvements. Check now, please.
Regards
Hello Olga,
Thank you very much for your professional support! Now all is fine!
Thank you again for your time and help!
Have a nice day!
Best Regards,
Hello,
You’re welcome!
Have a nice day too.
Regards
The issue related to '‘Swiper arrow problem of vertical gallery in mobile mode’' has been successfully resolved, and the topic is now closed for further responses