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Your Site is Experiencing a Technical Issue

This topic has 10 replies, 4 voices, and was last updated 3 years, 9 months ago ago by John Holden

NoorGFX

Participant

July 4, 2020 at 13:01

I can not edit or preview the site,
I got an Error to get into the WordPress I don’t know this Error from Hosting or from the theme.

Appreciate your support.

Regards

Please, contact administrator
for this information.

#243224 Copied Theme version: 0.0.1 WooCommerce version: 5.4.2

9 Answers

Rose Tyler

Support staff

July 4, 2020 at 16:02

Hello,

Please provide temporary wp-admin and FTP access, so we can take a closer look.
Enable WP debug mode https://wordpress.org/support/article/debugging-in-wordpress/ to find out what error appears on your site, it will point you in the right direction what needs to be fixed.

Regards

#243242 Copied

NoorGFX

Participant

July 5, 2020 at 17:02

Hello,

I opened it today and it’s fixed by itself I don’t know what exactly happened.
Can you help me and tell me what if there is an Issue or not.
Appreciate your support.

Regards

Please contact administrator
for this information.

#243323 Copied

NoorGFX

Participant

July 5, 2020 at 17:09

Also, I Asked My Hosting Website for the Issue and this is What he said to me and makes me confused about what is actually happening with the site.

Regards

Please contact administrator
for this information.

#243324 Copied

NoorGFX

Participant

July 5, 2020 at 17:43

Hello

Sorry it’s not working again when I choose the Child theme I got this message:
https://prnt.sc/tc9bzm

But what is new today I get info wp-admin and can put the User and Password and get into WordPress, Yesterday I Couldn’t get in.
The Hosting Support makes the default theme the site it’s working and the WordPress page working, but when I Choose the Child theme the same message.

And get the same Email from WordPress in Private content.

thanks for your support

Please contact administrator
for this information.

#243328 Copied

Olga Barlow

Support staff

July 6, 2020 at 15:51

Hello,

Provide us with FTP access to your WP installation because we need to check the code of the child theme that you have. Have you used the default child theme from the Downloads page https://www.8theme.com/downloads or you already made some customization?

Regards

#243417 Copied

NoorGFX

Participant

July 6, 2020 at 16:04

Hello

I Used the Child theme that comes with package downloaded from Envato.
I didn’t make any Customization.

The FTP Access in the Private Content.

Thanks for your Support.

Please contact administrator
for this information.

#243420 Copied

Olga Barlow

Support staff

July 6, 2020 at 17:40

Hello,

I don’t know why but a lot of theme files/folders were missing on the parent theme folder, for example https://prnt.sc/tcvbbj . We have reinstalled the parent theme and there is no fatal error. Check the site.

Regards

#243437 Copied

NoorGFX

Participant

July 6, 2020 at 18:20

Thank You for your support.
It’s Working Smoothly appreciate it.

Could you tell me how could I Make a backup of my theme to not facing any issues in the future effecting my site and the business as well?

Thanks again for your help.

#243450 Copied

John Holden

Support staff

July 7, 2020 at 06:25

Hi,

Glad to hear your issue has been resolved. Keep us in mind for future questions and concerns, we’re always here to help!

Please consult here https://hungpd.name/how-to-migrate-or-backup-a-website-with-all-in-one-wp-migration-plugin/

Regards,
Hung PD

#243485 Copied
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