Some of our support team can’t log in to your Dashboard http://prntscr.com/ttowpl
Could you, please, temporary disable blocking to allow them to check the settings?
If you use the WPBakery version you can install Massive Addons plugin (XStore > Plugin Importer > install Massive addons) and use the Lightbox for these purposes https://massive.mpcthemes.net/lightbox/
Regards
Olga Barlow
Participant
August 4, 2020 at 09:19
Hello,
Go to Theme Options > Custom CSS add the below code
Headings are centered http://prntscr.com/ttojpa
Could you, please, provide us with link to the page where you have that issue and temporary WP Dashboard access to check and test it? Maybe provide screenshots for better understanding.
Regards
Olga Barlow
Participant
August 4, 2020 at 08:50
You are welcome.
Regards
Olga Barlow
Participant
August 4, 2020 at 08:49
Hello,
Yes, we developed the header builder and the full-width search form layout is not available for the builder search. Anyway if you want to use the third-party search form then add the third-party search shortcode to the header using the custom HTML block element http://prntscr.com/tto12k
Regards
Olga Barlow
Participant
August 4, 2020 at 08:38
Hello,
Try now, please.
Regards
Olga Barlow
Participant
August 4, 2020 at 07:18
Hello,
Nope.
Regards
Olga Barlow
Participant
August 3, 2020 at 17:02
You are welcome.
Regards
Olga Barlow
Participant
August 3, 2020 at 17:02
Hello,
Check now.
Regards
Olga Barlow
Participant
August 3, 2020 at 16:56
Hello,
I see. I was there but then disappeared. Do you have any object cache on your server or in the CDN settings?
Regards
Olga Barlow
Participant
August 3, 2020 at 15:54
Hello,
If you don’t want to show the out of stock label on the image you can disable it in the Theme Options > WooCommerce > Shop Elements > Sale & Out of Stock > Enable “Out Of Stock” Label.
Unfortunately, there is no other way to show the X over the missing variation that using this option WooCommerce > Settings > Products > Inventory > “Hide out of stock products from the catalog”.
Regards
Olga Barlow
Participant
August 3, 2020 at 15:46
Hello,
I see. Check now, please.
Regards
Olga Barlow
Participant
August 3, 2020 at 15:41
Hello,
1) To speed up the loading of your site fonts you may upload Roboto font https://fonts.google.com/specimen/Roboto to XStore Dashboard -> Custom fonts and then select newly uploaded (locally hosted) Roboto font at Theme Options > Typography
2/ If you are not using Font Awesome icons (in the menu for example) you may just disable it Theme Options -> Speed optimization -> Font Awesome (we have disabled it for you).
Regards
Olga Barlow
Participant
August 3, 2020 at 15:23
Hello,
But you already have the quick buttons on hover with wishlist, add to cart and quick view https://gyazo.com/2182e5037d6c19594304ad868de41a70
I don’t understand what exactly you want to change there. Could you, please, explain in more detail?
You are welcome.
I don’t see the problem with the color title http://prntscr.com/tt7lf9
Could you, please, provide us with the screenshot of the issue?
Regards
Olga Barlow
Participant
August 3, 2020 at 13:57
Hello,
The problem caused by DT WooCommerce Page Builder plugin. If the plugin is disabled it works fine http://prntscr.com/tt7i0w
It seems that the plugin adds the additional class that hides the items http://prntscr.com/tt7jpb
So, contact plugin author why do they add that class?
Regards
Olga Barlow
Participant
August 3, 2020 at 13:32
Hello,
Check now.
Regards
Olga Barlow
Participant
August 3, 2020 at 13:24
Hello,
Unfortunately, we as theme author can do nothing with this. You are using the Revolution slider and the way it displays depends on the Revolution slider plugin. We can’t call it to load before the content.
Regards
Olga Barlow
Participant
August 3, 2020 at 10:30
Hello,
I don’t see Upsells on the product page, only related products.
Related Products is a section on some templates that pulls products from your store that share the same tags or categories as the current product.
These products cannot be specified in the admin, but can be influenced by grouping similar products in the same category or by using the same tags.
To enable Upsells go to Theme Options > WooCommerce > Single products > Location Of Upsell Products > After content.
Regards
Olga Barlow
Participant
August 3, 2020 at 10:20
Hello,
Then use body font-size 13px if you want exactly the same size as on the demo http://prntscr.com/tt3esz
Regards
Olga Barlow
Participant
August 3, 2020 at 10:10
Hello,
Could you, please, provide us with WP Dashboard and FTP access to your site to check and help you?
XStore core plugin should be updated only if you update the theme. Moving site from one domain to another does not require plugin update but it requires theme reactivation after moving in XStore > Dashboard > deactivate theme and activate it again using your purchase code.
Regards
Olga Barlow
Participant
August 3, 2020 at 09:54
Hello,
Check the server error logs. It looks that something causes js error in the console and also 500 error you can see them both here https://prnt.sc/tsy37o
Do you have the mentioned issue only if our theme is activated? Does everything work fine when the default WP theme(Storefront) is activated?
Regards
Olga Barlow
Participant
August 3, 2020 at 09:45
Hello,
It looks that one of the third-party plugins that you use requires the default WooCommerce gallery and slider. I have enabled support of the default WooCommerce gallery. Check now.
Regards
Olga Barlow
Participant
August 3, 2020 at 09:30
Hello,
That file does not include any malicious code by default. Parts of the code that you provided are only to check if your server supports the file_get_contents function required to successfully import demo content. That’s all. So, you can skip this message we suppose.
