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Product Page edit description content box4s missing

This topic has 21 replies, 3 voices, and was last updated 3 years, 8 months ago ago by Olga Barlow

R

Participant

August 2, 2020 at 18:40

When i try to add a new product or edit a product randomly and sporadically the product description, short description etc content boxes/sections go missing and it looks like this:
I have tried clearing caches and that doesn’t help.

Please, contact administrator
for this information.

#246293 Copied Theme version: 6.3.9.0.0.1 WooCommerce version: 5.4.2

20 Answers

John Holden

Support staff

August 3, 2020 at 03:42

Hi,

It caused by this plugin https://prnt.sc/tsy37o

Regards,
Hung PD

#246313 Copied

R

Participant

August 3, 2020 at 03:52

But I only have Yoast premium and not “wordpress seo”

This is the message I got when I searched it in my plugins:
No plugins found for “wordpress seo”. Search for plugins in the WordPress Plugin Directory.

#246316 Copied

R

Participant

August 3, 2020 at 04:36

So I deactivated the yoast seo premium plugin and it seemed to fix the issue only once then it went back to not working properly, so I don’t believe this particular plugin is the issue. Also, do you know how I could potentially fix this as I like using the seo plugin.

#246319 Copied

Olga Barlow

Support staff

August 3, 2020 at 09:54

Hello,

Check the server error logs. It looks that something causes js error in the console and also 500 error you can see them both here https://prnt.sc/tsy37o
Do you have the mentioned issue only if our theme is activated? Does everything work fine when the default WP theme(Storefront) is activated?

Regards

#246338 Copied

R

Participant

August 3, 2020 at 20:40

I don’t have any other themes on my site so I wouldn’t be able to answer that.

#246422 Copied

John Holden

Support staff

August 4, 2020 at 03:17

Hi,

You can install and activate that official theme via Appearance > Themes > add new > search for Storefront, and make sure that all works fine with a default WC theme (Storefront).

Regards,
Hung PD

#246434 Copied

R

Participant

August 4, 2020 at 16:48

I’m afraid to test this and mess up the website. Can you please do this and test it?

#246543 Copied

John Holden

Support staff

August 5, 2020 at 03:46

Hi,

You can create a staging site (full copy of the existing one) and do test there first. If everything is ok then you’ll be able to update the production site.

Regards,
Hung PD

#246578 Copied

R

Participant

August 5, 2020 at 21:36

I’m sorry, I still don’t understand.

#246678 Copied

John Holden

Support staff

August 6, 2020 at 05:13

Hi,

Use this plugin https://wordpress.org/plugins/wp-staging/

Then create staging site and test on it.

Regards,
Hung PD

#246692 Copied

R

Participant

August 7, 2020 at 01:39

It seems someone from you support already did this as I see 2 Theme Options under XStore. Can you please remove the one I don’t need?

#246800 Copied

John Holden

Support staff

August 7, 2020 at 04:34

Hi,

Please check your site again.

Regards,
Hung PD

#246804 Copied

R

Participant

August 12, 2020 at 01:55

I just did and there is still two….?

Please contact administrator
for this information.

#247308 Copied

John Holden

Support staff

August 12, 2020 at 05:24

Hi,

You should deactivate all plugins (except Required Plugins) and then reactivate them one by one. This makes it very easy to isolate the plugin causing problems.

Regards,
Hung PD

#247324 Copied

R

Participant

August 14, 2020 at 14:40

How am I suppose to know which ones are “required plugins” I wasn’t having this issue before this just happened recently.

#247898 Copied

Olga Barlow

Support staff

August 14, 2020 at 18:40

Hello,

Ignore 2 ThemeOptions. Use Appearance > Customizer to get options. This issue will be fixed in the 7.0 theme update soon.

Regards

#247940 Copied

R

Participant

August 17, 2020 at 23:38

Still not working.

Please contact administrator
for this information.

#248301 Copied

Olga Barlow

Support staff

August 18, 2020 at 16:12

Hello,

What exactly does not work? Product page description or theme options? Because you asked 2 questions in 1 topic and I’m not sure that understand what exactly does not work for you at this time. Don’t ask about different problems in the same topic to avoid misunderstanding.

Regards

#248377 Copied

R

Participant

August 19, 2020 at 18:59

When I try to add a new product, the section that I would write the description, that section is not there. This doesn’t happen all the time but often. How am I asking about two things when I keep asking you about the same question and same topic???

#248605 Copied
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